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AT&T never gave me trade-in credit

AT&T never gave me trade-in credit This whole program is insane. "Mail in your phone or return it in store and we will give you $800 credit in three months."  SCAM I traded my iPhone 13pro max in around December Or January of 2022. It is now January of 2023. After multiple calls and hours on the l

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109

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Denial of receipt of mailed phone; no box to mail phone; double selling phone and line

1. We traded in 2 phones 2022 Christmas. None was acknowledged as received. After several calls one was acknowledged but the second one was never acknowledged and to date we are still being charged as if we never sent in the phone. 2. We tried to trade in one phone but never received the return box

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32

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Online Account Access

I cannot got to my phone account (land line) online. When I try to enter the account number, it tells me my account is locked and to call an 877 number.   When I call the 877 number, it tells me to call the 800-288-2020 number.  When I call that number, they say they can't help with onlin

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36

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Fiber Internet order has not been completed for over a week.

So the situation is a little complicated at this point and general customer service and their supervisors have been absolutely useless in helping. Tech support is slightly more helpful but also couldn't help. I was having intermittent issues with internet stability with the old Uverse internet wi

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337

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Increase in plan cost- was told cost would NEVER increase

Started with AT&T wireless 24 years ago. Have "old" family plan- 20 gigs/mo. Was told at sale- cost will stay the same in perpetuity. Recent bill is up $14/mo. Spoke to rep on 6/28/22- was told "your not the only customer who is upset about this". Was told the company sent me a notice of th

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419

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Charged for damaged device even though phone was in perfect condition.

My phone that I traded in (iPhone 14 Pro Max) was in absolute perfect condition. Zero damage at all. Yet still was charged over $800 on my bill for what is described as “damaged”. There’s no way that it was damaged. I followed everything to a “T” and went as far cleaning the phone with a microfiber

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93

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Autopay Discount to my $40.00 monthly plan

I'm not getting the Autopay Discount on my $40.00 plan is it because I'm on the Affordable Connectivity plan? Thank you

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64

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ATT - shamlessly scamming, preventing actual feedback, and generally terrible interface. adding things to my account I didnt order!Stop

First, this isn’t intended to be an “I’ll use every dollar I earn to short your company. Don’t care if it makes me destitute.” Aggressive writeup, this is a “Get it together” & “Fix you (Edited per community guidelines)” message    Two goals today for ATT: First, for context, here i

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80

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Closed

One more time deceptive and fraudulent sales practices

Chatted with a rep regarding a TRUE unlimited plan ( No capping , No de- prioritization) for my CELL  IPAD Was assured several times in the chat  that ATT had the plan for me , headed to an ATT store ( Walmart Hurricane Utah) signed up for the said plan , once everything was finalized and

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135

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Being charged $99 tech visit fee because a tree fell on the fiber line due to a storm. I need to dispute this fee.

There was a terrible storm a few weeks ago, and a tree came down and took the ATT fiber line down with it. The line was suspended from the pole across the street to my house, so it ended up coming down onto the public road as well. I called ATT, neighbors called ATT and non-emergency police due to t

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96

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Want to cancel the order. Was lied by the representative.

I just ordered an Iphone 15 pro max (order no : ( Edited as per the community guidelines )) on my account . Already have 4 lines. Wanted to add a 5th one. Called att, and specifically asked about the total amount that would be added to my current bill (which is $203). I asked it about 15 times in 40

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56

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ATT won’t honor IPhone 15 promo

I signed up with ATT on Wed and was told that I could get the IPhone 15 for “free”. I had to sign up for a three year contract and trade in my IPhone 12. I thought it was a good deal so agreed. I switched providers to ATT and activated my IPhone 12 to ATT. The rep said I had to wait until the next

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899

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Factory unlocked on Amazon

I bought 2 "factory unlocked phones on Amazon. Motorola moto g stylus 5g.  They are not unlocked.  I went through the unlock request And was denied.  Was told there was an app and there is not. Motorola said they cannot help only AT&T can but you won't.  The seller is incomp

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Next Up NEVER ADDED and AT&T wont fix it!!!

Signed up for AT&T almost a year ago and it has been NOTHING BUT HEADACHES. At the time I signed up - I wanted Next Up, I even agreed to have it added to my account. I then had to contact AT&T every month as there were issues with my bill but I never noticed that Next Up wasn't on there.

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320

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I want to be done with att

I’m not happy with customer services, prices or service!! I’ve already canceled my cable service after months of them trying to charge me for service that didn’t work!! I spent countless hours on the phone with customer service just to be lied over and over!! My phone and internet service constantly

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I Disputed my bill due to billing errors and Att is completely ignoring my letters

I have mailed AT&T two letters now disputing my bill due to billing errors, and my account does not reflect a dispute, nor have I received any response or any communication about my dispute at all. Per consumer law, if a consumer reports a dispute, the account cannot be collected on or disconnec

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116

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AT&T Not Honoring $1000 Phone Credit

In June I purchased 5 new 14 Pro Iphones (3 had trade-ins, 2 did not). I was provided a $500 credit for the 2 lines with no trade-in. I never recieved this credit and call every month and told it would be looked into. October I was told there was an error with the credit and it can't be applied and

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74

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Spectrum phone service but can't receive calls from AT&T

I have Spectrum phone but anytime someone who uses AT&T calls our business the call is dropped. Spectrum says it an AT&T issue and AT&T says its a spectrum issue. Spectrum says its AT&T issue because the lines belong to AT&T but Spectrum just services them... Cant get AT&T to

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113

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ATT Canceled my Internet without my knowledge

On 16 September 2023 I called ATT to have my Uverse TV migrated over to DirecTV streaming. I specifically stated I do NOT what my internet canceled just the Uverse TV service. Which should be obvious since DirecTV streaming uses the internet. The next day 17 Sep 2023 my internet stopped working. 4

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121

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Phone shut off

My wife called At&t and set up a pay agreement this was done on the 20th Feb 2024 the agreement was set for the 29th Feb 2024 but this morning on the 21st Feb 2024 were shut off I don't understand way people can't keep their word Unsatisfied  Gary Downs

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