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Unlock request no email received

I received my unlock request code however I never received an email so that I could confirm as requested per instructions. It states have 24 hours to confirm however receiving no email I'm unable to confirm. I have checked my spam folder. As instructed by the website I submitted a status request w

Questions

 • Other Phones & Devices

25

1

0

Unable to load Door Dash (Dasher App)

I recently upgraded to an iPhone 12 Max and now my Dasher app is unable to load. I worked with the Door Dash support team and they concluded that because I was able to connect just fine with WiFi and not with only cellular data turned on that it is an issue with my carrier. Not sure how to fix. It w

Questions

 • Apple

47

8

0

Unlock request has never been processed

Submitted request for over 1 week ago. Keep saying it is processing. Never received an email and or request number. Please help

Questions

 • Other Phones & Devices

11

1

0

No return label for one phone

It was a trade in offer. Recieved the new phone without a return label in the box to send back old phone (it said "NO RETURN LABEL REQUIRED") or without the white kit to insert old device. How do we send the old device back? Do we have to request a new kit?

Questions

 • Phone & Device Upgrades

25

1

0

Unlock device Failed

Hi. I have Samsung galaxy s10+ locked in At&t. I already have the unlock code provided by at&t but it failed. I request again and they gave me the same unlock code from the previous one. I tried 3x but still got the same error. Im afraid my phone will locked up if I failed 5x. Thank you.

Questions

 • Phone & Device Upgrades

30

2

0

order status

I purchased 2 iPhone 14 pro yesterday, one black and one purple, and the purple shipped yesterday but the black shipping status says on hold and pre-order, I just want to make sure my order for the black iPhone 14 pro was processed and that ill receive in a timely manner.

Questions

 • Apple

26

1

0

Accepted Solution

Official Solution

Phone Network Locked

My phone’s network is locked to AT&T, I have been trying to get them to unlock it. I have been sent to Samsung back to AT&T four or five times, they even sent me to the New carrier I plan to move my service to! MY phone’s are paid for and they claim that all the devices are unlocked. I have

Questions

 • Android

113

4

0

Has anyone else had AT&T flag their cell number as SPAM because of the amount of multimedia used?

I'm on an elite unlimited data plan and can no longer send group texts, voice messages or pictures between about 25 friends, family and parents that I provide daycare for. Supposedly the amount of multimedia I use caused the AT&T system to think it is SPAM. There is no overriding it and I must w

Questions

 • Android

48

11

0

Provided unlock code does not work

When I tried to enter 16 digits unlocking code, which was approved, for my samsung galaxy note 10, it mentioned wrong code. I attempted 3 out of 5 already and do not want to attempt anymore. Could you help me to unlock my phone?

Questions

 • Samsung

17

2

0

Unlock Request IN-PROGRESS for 16 days

Could you please check the status of my device unlock request, it has been about 16 days since I submitted the request and it hasn't been resolved yet IMEI Number 353057103773308 Request Date & Time 09-09-2

Questions

 • Apple

26

1

Unlock

Hello i did my payment for unlocking my AT T but it's three days there is no update on it and no email . Can you help me with this? Because we need to use this phone immediately thank you in advance 

Questions

 • Other Phones & Devices

22

3

0

Samsung S22 Not Updating.

AT&T diagnostic software say my phone is up to date and that may have been true for when it last updated, however I have NOT received any new update for anything since May 2022. I contacted Samsung and they advised me to contact AT&T because they are the ones to push our the updates. 

Questions

 • Samsung

122

8

0

iPhone carrier unlock

I have the confrontation code but it hasn’t sent me the unlock email how do I get it it’s been 48 hours and I don’t have service anymore cuz I had to cancel it to unlock the phone

Questions

 • Apple

14

1

0

IPHONE SIM UNLOCK APPROVAL ERROR

They approved the process to unlock my device, enter the SIM and it keeps saying that I have to unlock the device, I have already restarted the cell phone, and reset the network configuration.

Questions

 • Other Phones & Devices

16

3

0

Can’t change network mode Note S20 w/5G

I just got a galaxy note s20 with 5g. The 5g in my area is causing my connection to be slower than 4g lte. I would like to turn off the 5g. When I go into the connections menu and mobile networks I don’t have the network mode menu item. Only: mobile data, international data roaming, allow 2g service

Questions

 • Samsung

10.8K

18

Accepted Solution

How to convert physical sim to esim

I am currently using a prepaid AT&T plan with a physical sim with an iPhone 11 and with WiFi is connected. I try to go to setting - cellular - convert to esim. However, iPhone told me there was an error. unable to perform the action. What should I do? Any suggestion would be appreciated. Th

Questions

 • Apple

70

5

Unable to accept terms and conditions

Ordered an iPhone 14 Pro and the order will not process due to being unable to accept the Terms & Conditions. I enter the correct phone number and zip code but keep getting the same error code "SSTNC-001" I have tried 3 different browsers on 3 different computers, clearing the cache and re-t

Questions

 • Other Phones & Devices

35

0

I do not have service in my home.

My cellular service has been declining for the past few months. I thought it was just time for an upgrade but I now have an iPhone 14 pro max and the issue persists. I have only one bar as we speak and it switches from that to “SOS only.” Is there a way for someone to check the tower nearest me?

Questions

 • Apple

18

1

0

Cannot Unlock eSIM from Network

Hello: I have emailed both Mrs. N..dt and Ha…n at the Office of the President about this, after having filed an FCC complaint earlier in 2022, but no one has resolved my matter. I simply need a “request/case” submitted to the “back end” for “carrier visibility/carrier reveal” for iPad Pro 5th Gen

Questions

 • Apple

20

1

0

ATT billing for a device I returned back to Apple store

I got an iPhone on apple.com via ATT contract on August 2. iPhone 13 Pro  I didn't like the phone and I returned it back to the apple store on August 15th. Before returning it to the store I deleted all the content in the device myself (while doing so it asked some question about the carrie

Questions

 • Apple

37

8

0

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