My text usage detail is showing a number that I have absolutely not messaged. No one else has either. I do not recognize the number at all and this is first time it has shown up on my bill. When I seen the number I went to my phone to look at all my texts and the texts to this unknown number are not

I have four lines on my account and when my daughter upgraded a couple months ago (14 pro), the upgrade was put on another line and shows up in the billing under that line. Now that I want to upgrade the line it was mistakenly put on (done by an employee at an ATT store), it cannot be done because i

Can I apply that credit to my AT&T Direct TV or my AT&T LAN line account?????? Or do I have to wait for 90 days for the check is in the mail???

Hi, Can anyone help me with the email address of the head of customer relations. Had a horrible customer service experience and was given a lot of false promises. want to share my experience with someone who can change things at root level. Any help would be appreciated. Thanks

It was in May, 2023. Place, Costco San Marcos, CA.  The issue was a promotional situation where AT&T stated that if you bring you old Cell Phone that was in good working order, you could trade it in for a new Samsung A23.   I went there and talked to the AT&T rep. who was do

I am trying to provide proof of eligibility that I am on my fire department but this requires me logging into my account and I can’t seem to do that. I’m wondering if there’s a way to recover my username and/or password so I can provide this proof of eligibility.

This is absolutely ridiculous. In August I went into my local store in Twin falls Idaho because they had a promo offering 800 towards a new phone if I traded in my old phone. I traded in my apple 12 pro 256gb for a Samsung s23 ultra. Also paid off my apple watch and purchased a new galaxy watch pro.

I’ve had the worst experience with att both over the phone and in store. No willingness to help no knowledge of what the company offers and just outright disrespect form them. If you are looking for a service provider don’t make the mistake trust me. Prepare yourself for a bunch of lies that will sh

hello, so I placed an order with you guys and I was asked to show proof of identity. I sent the photos of my ID in and it still says that I need to complete it, yet every time I try to do it again, it says that I can’t. Why isn’t it confirmed yet?

is business account eligible for plans: $70/2GB and $140/6GB?

I had a perfectly functioning phone that I had no intent of upgrading in the near future. Until I saw the endless commercials for "Any Year, Any Condition" and saw this as a great opportunity to upgrade an old Galaxy phone for a brand new S23...for free!  Too good to be true?  I guess so.

We’re very disappointed at Atnt. We switch from Verizon to Atnt to have a better price and better service, this will be our 2nd year at atnt but last month my husband got deployed to Jordan and he ask for roaming service they charge us $50 dollars for roaming but we didn’t expect they willl charge $

I HAVE HAD TWO PHONES WITH ATT , I PAID ONE PHONE OFF AND NOW THEY WON'T LET ME REMOVE THE PAYED OFF PHONE BECAUSE THEY ARE TELLING ME THAT IT IS THE NUMBER THAT THE CONTRACT IS UNDER. I WANT TO CONTINUE ON THE PHONE THAT I AM STILL PAYING FOR AND THEY ARE SAYING IT CAN'T BE DONE.

I need some advice here. I don't know why I didn't decide to do this much, much earlier but I hate to owe anyone money, even a large company. For reference, I used to work for AT&T, in multiple locations over 2 states for approximately a year or so total. I enjoyed the benefits of the job, such

I need to pay off my phone but I have a trade in allowance. The system only gives me the installment balance which does not include the trade in allowance.

new ATT customer with trade in my iPhone 12 for 15 (36 month installment plan). Just realized I will not be able to unlock my phone until I pay off the phone. I read from some of posts here, I will be able to keep the monthly trade in credit and unlock my phone, if I pay off the installment online a

In June I purchased 5 new 14 Pro Iphones (3 had trade-ins, 2 did not). I was provided a $500 credit for the 2 lines with no trade-in. I never recieved this credit and call every month and told it would be looked into. October I was told there was an error with the credit and it can't be applied and

I don’t know what to do I’m trying to switch service and when I get to the credit part it says we hit a snag and cannot run your credit I tried several times. Then I went into the store and she said the same thing but could not give me a reason and said to try in a couple days. I tried again and it

An AT&T representative came over and got me to switch over by promising I would get a $200 gift card for every line I switched after a week of transferring, it’s almost a month and I have not received anything. I moved a family plan over from Boost where I was only paying $100 a month now I’m pa

It has been 2 attempts to port my old number from my old carrier to AT&T and so far no success. I’m have to probably just get a new number. Meanwhile I have had to pay the upfront fee twice. I’m sure I’ll have to do it again due to the unsuccessful porting my old number. The person for customer