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so frustrated I'm ready to switch

Does anyone know how to file a complaint that will actually get someone's attention and, perhaps get resolved? Last month I was forced to change my legacy plan.  I was promised that it would be less expensive.  Now I'm being billed more than ever, 1 and half times what I was promised.&nbs

Questions

 • Wireless Account

69

10

0

ZTE Velocity (MF923)

I am from Germany, and will be traveling to the USA for 2 weeks in November. There I need a wifi hotspot. In previous chats with you I have already found out that my device Velocity MF 923 will work. There is a Data Plan here with 25 GB and 45 GB. But what I never asked before: if I want to buy su

Questions

 • Plans & Features

18

2

0

AT&T Radiant Max 5g connectivity issues

A couple of months ago I bought online a new AT&T Radiant Max 5g for my prepaid account. It worked just fine using the 4g LTE network up until a couple days ago, then it started dropping mobile service, and I'd only get the "Emergency Calls Only" message. I had the sim card replaced, only to ha

Questions

 • Other Phones & Devices

25

2

0

Hospot

How do I purchase hotspot

Questions

 • Account Features

10

1

0

Changed to Unlimited Premium by store rep when asked about Latin American coverage

I upgraded my phone and asked in store about the new plan that covers Latin America. They switched me to the Unlimited Premium plan at no charge and assured me I would be covered while in Latin America. So I lost HBO Max, and was still charged for the International Day Pass on both of our phones AND

Questions

 • Network Coverage

22

2

0

Accepted Solution

DO NOT take ATT international roaming - not reliable

I'm on a shot vacation and outside US. I have selected ATT international roaming and now spending daily 3-4 hours trying to fix the phone connection. Tried to sort out by chatting with ATT agents and the agent left the chat while in conversation. Pasting the transcript here.  [Camilo] :

Questions

 • Network Coverage

19

1

0

Closed

Control Temperature

Hi guys... One of my friends is very much concerned with his reptile pet as they do not maintain a constant internal body temperature. Is there any device that controls the temperature? His birthday is coming in next month Temperature controller will the best gift for him as well as for his p

Questions

 • Device Features

21

1

0

Will I be charged with WI FI CALLING for calling International Day pass countries ?

What I know is that so won’t be charge in case I use WIFI CALLING when calling back to the U.S., but how about the country I will travel to? In that countries, there’s international Day Pass coverage.

Questions

 • Wireless Account

30

6

0

WIRELESS CALLER Instead of Phone Number, Please Change

How do I remove this from happening? Who thought that showing WIRELESS CALLER is a better idea than showing me the actual phone number? Why is it in ALL CAPS like my phone is yelling at me? Sometimes you have to wonder who is in charge of making decisions and how they still have a job! This has to b

Questions

 • Account Features

47

9

0

Closed

Apple Watch 3 won’t connect to the ATT cellular network

Can someone anyone from ATT please solve this issue. I’ve sent over 6 hours on the phone with reps trying to solve this issue. I’ve had my watch since Sep 22 and it will not connect to the cellular network! The only reason I purchased the new series was because of the LTE connectivity. If ATT is una

Questions

 • Wearables

30.9K

63

Accepted Solution

Official Solution

Closed

Don’t buy from Sam’s Clubs

Walked into a Sam’s club and sales rep asked what I paid for cell service, I said just under 200 for 4 phones. He said, what if I can get you 4 new iPhone 11 Pro’s for free and cut your bill to 160 by switching over to Att&t. I said what’s the catch, he says just port over your lines and trade i

Questions

 • Phone & Device Upgrades

20.9K

136

Samsung phone stuck on Airplane mode

When I put my SIM card into my Galaxy A52 the airplane mode symbol fills in light blue and it will not shut off. I have done a hard reset, checked secure mode, checked all permissions and 3rd party apps and finally a factory reset and nothing worked.

Questions

 • Phones, Tablets & Devices

13

1

0

Looks like the IMEI number you entered doesn’t match an AT&T device.

I'm trying to unlock an old iphone 6s my mother was using prior to upgrading but I receive: "Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI." The 6s has been paid off for years...any hel

Questions

 • Apple

56

3

0

Can't Unlock iPhone 6

I switched from AT&T to a different carrier a bit over a year ago, but I kept my old AT&T iPhone 6 as a backup spare because it worked just fine. I'm intending to give it to a friend now, but I can't unlock it. When I made an unlock request, I was told by the portal that the IMEI number wasn't conne

Questions

 • Apple

59

2

0

New Wireless Subscriber Needs Account Number To Set Up Online Account

I switched to AT&T today from Verizon. That said, I wanna set up my online account. However, I do not know what my account number is. I try to sign up and give my phone number and my zip code. Then it takes me to another screen asking for my account number. Everything I've seen says its on your

Questions

 • Online Account Access

14

1

0

5 Gb of bonus

I got a Message from Att. That likes attached picture. But I have never got it. Is there anyone like me?

Questions

 • More AT&T PREPAID Discussions

13

0

0

FCC Complaints vs. AT&T

Is everyone aware of fcc.gov ?   use it to get action on complaints vs. AT & T

Questions

 • Wireless Account

57

8

0

Need to update contact email.

My [email scrubbed] is no longer active.  I need to change it to [email scrubbed].  I can't reset my password or log on to my account because of the inactive email.

Questions

 • Online Account Access

22

1

0

Accepted Solution

Official Solution

Closed

Caller ID Name

So - according to ATT - prepay phones will  show up on Caller ID as "Wireless Caller" or something. My phone does not show up as that.  It shows up with someone else's name. Any ideas how to change this?

Questions

 • Account & Usage

648

8

0

Accepted Solution

Official Solution

how to change caller id displayed name

I want to change "wireless caller" to something else. How do I do that with prepaid phone???

Questions

 • Account & Usage

24

2

0

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