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Can't sign in or create a new account

I just had a new prepaid SIM card and a new unlocked phone shipped to me. I activated it successfully but I still have NO SERVICE. I can't sign in or create a new account because the system can't find my transferred number in order to sign me in. so I can't pay my bill or make a call and I have no p

Questions

 • More AT&T PREPAID Discussions

325

3

0

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Official Solution

Fiber availability

AT&T fiber was buried on my property about 12 months ago. Fiber is available to neighbors because it was run across my property, yet ATT informs me it is not available at my address. The only way that my neighbors have it is because the line was buried at this address.  When calling AT&

Questions

 • AT&T Fiber Ordering

332

4

0

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AT&T carrier setting 33.2 update on iPhone leads to constantly losing connection

After updating my iPhone 7 to the AT&T carrier setting 33.2, it constantly loses the connection and says "No service". Then it reconnects to "AT&T" and soon after loses it again. Does anybody have the same issue? What can I do, e.g. is there a way to reload the latest carrier settings assuming somet

Questions

 • Network Coverage

1.5K

1

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Who can tell me when Fiber line will be available?

    I have AT&T DSL service, I have been a loyal customer for 15 years. In 2014 a Fiber line was installed down Hwy 321 ( Chester Hwy) McConnells SC I live in the 3800 Block. The DSL service is now down more than it is up. We also have Direct TV at the

Questions

 • AT&T Fiber Installation

91

1

0

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Activated SIM, but can't login or use phone

I ordered a new SIM card for my phone number that I want to port in from Boost Mobile, and I selected a prepaid plan for my unlocked iPhone 6s. When I tried to activate the SIM card online, it said that the card had already been activated and showed that the number associated with it is the one I wa

Questions

 • Phones, Tablets & Devices

91

1

0

Accepted Solution

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DSL outage

Is there a DSL outage in North Carolina? Mine has been out for a few days. I would try to sign into my account to troubleshoot and resolve the problem, but according to AT&T's troubleshoot and resolve page, I do not have a DSL account, even though my account info clearly states I do, and have schedu

Questions

 • AT&T Internet Account

3.1K

7

0

0

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Network locked / Fraudulent device given

I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple

Questions

 • Apple

98

4

0

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Wi-fi calling and microcell towers

Is it true that if I purchase a cellphone  directly from the manufacturer that does NOT have any assigned carrier but IS listed as a compatible device and is sold at a higher price at the AT&T store...is it factual that I will be unable to make calls through Wi-fi when no cell signal is available? I

Questions

 • Network Coverage

2K

1

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Home phone upgrade to 4G not working, Calls not allowed on this line message

I followed the instructions, unplug and remove battery then wait 10-15 minutes (actually 30-45 minutes) Install battery into new device plug into outlet and press On button and wait for signal lights. Plug in phone. I have a dial tone. Make test call. Get prerecorded message telling me this call is

Questions

 • AT&T Phone Equipment

535

15

0

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Offer of free AT&T Cell Booster by going to: att.com/AcceptMyDevice NOT WORKING

Hello, I have a microcell to boost my signal. As 3G is going away, AT&T says to go to att.com/AcceptMyDevice to accept a free AT&T Cell Booster as supplies last. I've been trying to access the site for days from my phone and my laptop and it doesn't work.  Recently sent a message to

Questions

 • AT&T Cell Booster

3.6K

58

Accepted Solution

Official Solution

International Roaming not working

I have a US prepaid sim and it's not working in the Philippines. It's not able to connect to the local network and I have no service at all. Troubleshooting steps I did: 1. Reset network settings 2. turn on and off airplane mode 3. rebooted phone 4. Removed sim and inserted it back 5. Reached

Questions

 • Account & Usage

113

4

0

Accepted Solution

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Transferring a sim card from one phone to another removes the ability to use mobile data

Is this supposed to happen? I was just testing out a phone and wanted to try using mobile data on it, but when I tried to use mobile data it didn't work. Then when I transferred the sim back to its original phone I wasn't able to use data at all. Wifi was fine, it was just the mobile data that disap

Questions

 • Android

265

15

0

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How do I activate a SIM device with my phone number?

I tried to activate the SIM device online but then it assigned a new number so I had to cancel it. I don't want to reactivate service because I'm concerned that it will only activate a lost phone. My husband won't let me use his phone because it recognizes his number and uses his account. I can't ca

Questions

 • Other Phones & Devices

307

5

0

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New, non-3G wireless home phone (IFWA-40) is not taking or sending any calls

I have wireless home phone, and was sent the new IFWA-40 to replace the old 3G unit. That's fine. Technology moves on. So I set it up and hooked up the cordless phones. They all get a lovely dial tone. So far, so good. The trouble arises when we try to make a call or someone tries to call us. Fro

Questions

 • Other Phones & Devices

932

21

0

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End of 3G forcing me to change from Cat S60 phone. Will Cat S61 or S62 work?

I've been using a Cat S60 phone with AT&T Prepaid for almost half a decade now. I just got a text message yesterday that they will no longer let me place calls with it after tomorrow (thanks for the advance notice guys, would it have killed you to give me a couple days extra?), because even thou

Questions

 • Android

1.2K

6

0

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Internet 18 & Future Availability

I'm moving into an area where, according to both the availability tool on the website and the customer service line, Internet 18 is the only service that is available. As a result, I have a few of questions that the customer service rep I talked and the rep at the retail store was unable to answer:

Questions

 • AT&T Internet Plans

67

1

0

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No mobile network, phone overheating

My mobile network is not working and is showing a circle with a line through it in the top right instead of the bar icon. Also, my phone keeps getting very hot, but I think it's because it is trying to link to a network. I currently have the phone off but on the charger and it is the normal amount o

Questions

 • Samsung

1.3K

5

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0

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Engineering/Construction Contact for a Utility Clearnace for Utilities City of Allentown Pennyslvania

We have a major Land Development Project in the City of Allentown and submitted a package containing plans and utility clearnace forms to AT&T corporate in Texas but never received a reply. Who would be the appropriate contact in regards to a Utility Clearance? Thank you for your time.Form D – 4181

Questions

 • AT&T Phone Equipment

89

1

0

Accepted Solution

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Closed

Network Issues – Affected Locations

Hi there!   We are currently experiencing network difficulties in the Northeast area caused by a weather event. We are currently working to resolve this issue and will update this topic with any updates.   Additionally, customers are experiencing degraded or loss of service in the Los Angeles area.

Questions

 • Network Coverage

3.8K

1

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Uverse Broadband is down in Campbell, CA

our DSL connection from our arris router to AT&T Uverse failed at about 6pm tonight. Can you please provide an ETA for a fix? I tried the chat agent, but there were no agents, and it said to try again later.

Questions

 • AT&T Internet Equipment

54

2

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