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covid10 late fee waivers & non-cancelations

Do I need to do anything to have late fees waived or not have my cell phones disconnected due to not being able to pay our bill due to covid crisis? Do you need documentation due to my husband being out of work or will the late fee waivers & non-disconnect automatically go into effect?Thank you.

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2K

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taxes on internet plan

currently, att is offering the basic internet fiber at $39.99 + taxescan anyone let me know1. for new customer - what other fees will hit my bill - activation fee(not sure), installation fee (yes) , any others2. what are the other taxes and approximate amount for themLooking at just approx levels to

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91

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Can’t login online to suspend payments

I have had to return back to Australia due to my college closing from COVID-19 so want to suspend my autopay but I can’t login from outside the US. I have tried calling 611 but only got a robot which said to login online which doesn’t work. Is there another way in which I can stop my prepaid payment

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191

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Unlimited means nothing.

Tired of hearing about being unlimited and then Being told that service will be slowed down if I hit a certain point. Greed is taking over the world. I was switched out of a grandfathered plan and told it would be better. It’s not. Stop limiting access for unlimited paid services AT&T and no more sm

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227

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Applying Discount Profile ID to new account

Recently transferred my work phone to a personal phone via the LPN process. As an incentive to do this, my company offers a discount through AT&T and has provided me with the Discount Profile ID #(Edited to remove personal information). I have been trying to apply that discount code online but i

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664

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I am in need of a bill extension due to covid 19

Lack of work just getting back

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113

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Data Cap Overage

I have seen articles that say the data cap overage fee waive ended on June 30th. Our billing period ends July 13th and we are close to hitting our limit (970/1024GB) since we did not know when the fee waive was going to end. Does anyone know if we will be charged for going over this month, or does t

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143

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Out of US how do I recharge my prepaid?

I am in my home country. my prepaid number doesn't work here. I cannot create an At&T account  from my home country as the temporary password is being texted to my phone number which doesn't work in my home country. I need to keep my number activated. if i dont acitivate within 10 days I w

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161

5

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Accepting Billing responsibilities for home Internet. Error SD024

I’ve been trying to take over of my internet and wireless billing since June of this year. First problem was unified billing (I got help on this forum, non of the ATT reps knew what was that old error we kept getting). We took care of it it almost Two months later I finally was able to transfer wire

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106

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Split phone off of plan

Hi, my husband and I are going through a divorce and he is the primary on the phone plan. Could I split off the plan and keep my number?  Thanks

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How many lines am I allowed with my employee discount?

I am an AT&T employee. How many lines can I have on my account with the discount?

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109

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Charges for receiving international call??

Please help! I am in the U.S. and accidentally received an incoming call from Costa Rica. Will I incur extra charges to my cell phone bill??

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271

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Can't recover any accounts do to no access to phone number

I cannot recover any important accounts because all verification is sent to my associated phone number for an account that is currently suspended due to non payment. Please help. ASAP

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115

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Thank you for the free data during covid19

10G of free data for 60 days do to covid19 crisis and you concern . Thank you very much. You have no idea how much that helped my wife and I. We have just recently moved from Texas to Colorado. I have a Video doctor visit Monday with No data. Thank you It doesn't take much to matter a lot

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74

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Text messages to certain numbers don’t show up on my bill?

I am trying to locate a few texts on my bill but the don’t show up. They are on my phone but not on my bill. Any ideas how to locate these missing texts on my bill?

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274

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Having Trouble Transferring Billing Responsibility

My phone bill has been under my dad's name. I recently decided to make it my own. I got the link to accept the transfer, but when I put my phone number under "number you want to take ownership of" it won't let me keep it under the existing account. It will when I clicked for "new account" but I don'

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232

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Can I get two months of free service?

I have a att prepaid phone that a friend gave me that doesn't currently have service,can I get the two months of free service?

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157

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Help w bill due to co vid 19

My unemployment hasnt kicked in yet and my service has been disconnected. Im trying to work from home using my internet and my son plays xbox constantly. Now we r having a hard time w our service suspended and i cant pay until i get the unemployment checks. Help

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383

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Difference in plans and billing date

I am a little confused about the plans. $50 Monthly Plan ($40 with AutoPay) Data Data for Smartphone: Includes 8 GB of high-speed data. Data usage exceeding the 8 GB high-speed allowance will result in reduced data speeds of up to 128 Kbps for the rest of your 30

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176

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Wifi texting and calling

Will calls and text made over wifi with cellular service off show up on my bill or call/text log?

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103

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