Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (3K)

Relevance

Accepted Solution

Official Solution

Do you have at least one valid contact phone number on your Digital Life account?

A valid phone number on your account allows us to contact you in the event an emergency is detected in your home.

Questions

 • Other

1.1K

1

0

0

Accepted Solution

Official Solution

How to give feedback about a poorly handled account closure

I called in to cancel my autopay on the 11th of December from my home in London... I spent 10 minutes on hold (with international fees) only to speak to a gentleman who apparently told me he ended the account, but didn't. The Money was taken out of my account again on the 21st... I called in to spea

Questions

 • Account & Usage

391

10

0

0

Accepted Solution

Official Solution

What is the address of AT&T that I can send a letter to regarding a death of my mom?

I’m wondering if there is an address to send a letter to AT&T regarding the death of an account holder. I don’t live near one.  Thanks.

Questions

 • Landline Phone Plans

120

2

0

Accepted Solution

Official Solution

Can't sign in or create a new account

I just had a new prepaid SIM card and a new unlocked phone shipped to me. I activated it successfully but I still have NO SERVICE. I can't sign in or create a new account because the system can't find my transferred number in order to sign me in. so I can't pay my bill or make a call and I have no p

Questions

 • More AT&T PREPAID Discussions

325

3

0

Accepted Solution

Official Solution

How do I cancel my ATT Prepaid account?

How do I cancel my account?

Questions

 • Account & Usage

307

2

0

0

Accepted Solution

Official Solution

Will AutoPay charge my new card or both my new and previous card on file?

I had the wrong card on file. I updated the card on file to my new card. Will auto pay still try to take the payment out? Or do I need to make a manual payment. I am trying to avoid a double payment.

Questions

 • Wireless Billing

556

3

0

Accepted Solution

Official Solution

Time stamp on voicemail is off by 2 hours

My voicemail messages are time stamped 2 hours too early. It never changed when I moved to Florida (eastern time) from Colorado (mountain time).  Can someone help?

Questions

 • Device Features

15

1

0

Accepted Solution

Official Solution

The Bill Looks Different - AT&T's New Bill Layout

We heard you and we are changing the layout of the bill! We know your time is important and made the bill easy to understand! Check out some of the changes below! We added a video that explains the change in more detail at the bottom of this thread!     New Total Due Layout   &

Questions

 • U-verse TV Account

2.2K

2

0

0

Accepted Solution

Official Solution

Unlock an old 3G phone to avoid it being just a paper weight

I currently live as a missionary in Guatemala but grew up in the US and have many friends and family there. My cousin in the US gave his brother here in Guatemala an old Pantech P8000 which is a 3G (not 4G) phone. It was a used phone when he bought it but it still works....But not in the US anymore

Questions

 • Other Phones & Devices

150

6

0

Accepted Solution

Official Solution

Roaming on my prepaid plan

I cannot seem to enable roaming for my prepaid plan. My phone is effectively out of commission. I cannot even receive text messages from my banks, etc. Is it possible to activate roaming with a prepaid plan?  

Questions

 • Plans & Features

68

3

0

Accepted Solution

Official Solution

Autopay Discount on Internet/TV?

Is there a discount to be on autopay if you don't have AT&T Wireless and just have Fiber Internet and U-Verse? Thanks.

Questions

 • AT&T Fiber Account

883

2

0

Accepted Solution

Official Solution

What is the difference in Protech for 4Fee and Protect Advantage Insurance for 4 Premium

These are on my bill and an extra $40 for both of these services

Questions

 • Wireless Billing

3.6K

4

0

Accepted Solution

Official Solution

Second Phone Line Under A Different Name

My wife and I are on the same account. The account is under my name.  Whenever she receives text messages, the voice announces that there's a message for me (my name) instead of using her name.  Is there a way to have her phone number associated with her name even though I am the account

Questions

 • Wireless Account

166

3

0

Accepted Solution

Official Solution

Help I’m on someone else’s account and want off

I’m on a family members account from when I was living with them and want my number to be removed from it but they refuse to remove me what do I do?

Questions

 • Wireless Billing

40

2

0

Accepted Solution

Official Solution

Wifi texting and calling

Will calls and text made over wifi with cellular service off show up on my bill or call/text log?

Questions

 • Wireless Account

37

1

0

Accepted Solution

Official Solution

Property Damage during Internet Installation...endless agony

Hello folks, During internet installation(01/03/2022) the AT&T technician damaged the sewer line from main rest room in the garage wall and because of which Sewage water is leaking from the garage wall (even out side as well) when we use the restroom..The technician DIDNOT check if there are an

Questions

 • AT&T Fiber Installation

516

7

0

Accepted Solution

Official Solution

Where do I find the account number for my AT&T Prepaid account?

According to https://www.att.com/support/article/my-account/KM1022998/ I'm supposed to go to Profile > Sign-in info. Scroll to My linked accounts. There is no Profile menu when I log in, but there is "Profile & Settings".  However, there is no "Sign-in info" selection on that screen, no

Questions

 • Wireless Account

116

1

0

Accepted Solution

Official Solution

Unlock my Samsung Galaxy Express Prime 3 - AT&T PREPAID

I bought my Samsung Galaxy J3 2018 Model No. SM-J337A in September 2018. I used it for a month with AT&T prepaid network and switched to H2O prepaid for a couple of months. I never used the phone again after that. I now want to use the phone in another country and tried to unlock the phone by

Questions

 • Phones, Tablets & Devices

105

4

0

Accepted Solution

Official Solution

Paid my bill on the 9th. Tried to upgrade to another plan this morning, wouldn't take credit card and completely lost the original plan.

I paid my bill on the 9th, ran out of data and tried to upgrade to a higher plan, and in doing so I couldn't get my credit card to run. Apparently my old plan was lost, even though I had 3 weeks left. Now I have no phone service and can't connect to internet anywhere hardly. What do I do to get the

Questions

 • Plans & Features

55

3

0

Accepted Solution

Official Solution

Account nickname is not changeable?

I have an account with several phone lines.At some point I have changed primary phone number, so the account defaulted to the next number as primary and was given that phone number user's nick name.Now I have my account, my billing information, but the nickname of it reflects just one user's name, i

Questions

 • Account Features

1.1K

3

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.