
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
How come I am not able to download the virus program for my computer... I have windows 7
Questions
•
AT&T Fiber Account
Accepted Solution
Official Solution
My internet will not connect to my wireless cable box
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I recently ordered a static IP address and all I have is the address itself. I need to know the subnet mask and gateway address too. I would like to know if I can put my equipment on the other side of a router as well and how I would setup the subnet for that. I can't even speak to a person at t
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
ATT laid new fiber along my street and completely destroyed my yard. Not just the right-of-way, but the yard as well. Their equipment cut through my yard leaving deep tracks. They dug out a section along the yard and right-of-way about 12'x30' and left the backfill about as rough as a freshly tilled
Questions
•
Community lounge
Accepted Solution
Official Solution
I'm traveling internationally. Before we left the US we put our phones on no roaming, no cellular data, etc. We have only used wifi (and things like Line and Whatsapp). My bill includes international charges. I cannot get a hold of customer service, when we try chat (which I did 1
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I am currently on medical leave due to a car accident I return to work after healing just don’t have the funds until I go back to work considering I make tips
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I activated a account with at&t wifi Hotspot worked for about a month the I would get a full signal on 12 inch screen but wouldn't connect, called the selling dealer they sent me to at&t , they sent me to uconnect that was in February 2021 I booked marked the at&t subscription web page a
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I submitted a request to unlock an iphone on 10/4. I checked my email (inbox and junk), but never did see the email come through. Since it's more than 24 hours I've been trying to submit a new request as the initial email is now invalid (I still don't see it), but it says there is already a request
Questions
•
Apple
Accepted Solution
Official Solution
Paid for AT&T PREPAID phone and I cancelled service at 5 months, so there for I can not get the phone unlocked regardless?
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
Have the samsung gallaxy zfold4 and it will not allow me to delete or uninstall nothing and active armor doesnt work properly
Questions
•
Device Features
Accepted Solution
Official Solution
Hi, I'm the first house on a new street. AT&T pulled fiber through the whole subdivision. I'm in the final phase of the subdivision and many neighbors have fiber. I worked with a local sales rep who requested address validation weeks ago with no progress yet. I put in my own request and haven't
Questions
•
AT&T Fiber Ordering
Accepted Solution
Official Solution
Since 2008 I had a prepaid plan for the phone (Edited as per community guidelines). Later I joined an automatic prepaid plan, a lot of money accumulated in the account. Since I am a resident of another country, every time I came to the USA I used this phone to my satisfaction. Unfortunately, due to
Questions
•
Account & Usage
Accepted Solution
Official Solution
I have had my BellSouth email for years and never had a problem with logging into it until recently. I am still logged into my BellSouth ATT email on my phone but get the "CARE CODE: 205.2 [LU003]" error saying that I logged in too many times and that I need to reset or change my password. However,
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
I was sent a new gateway with no return instructions for the old gateway. After some digging I found on the website that I needed to take it to UPS or Fedex. A week had gone by the time I found this out and I didn't have time to take it in until the following weekend. That's when the automated phone
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I signed up for a new plan, after already having a phone and service for 3 years. My main plan had a $20 autopay discount, and the new plan had a $20 autopay discount. They suggested I do a multiline account to save an additional $10. When they made the multiline account, they dropped the $20 autopa
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Closed
I started new service with AT&T last month with 2 cell phones and a tablet. Tried to order another tablet and order was cancelled. Was told they couldn't verify my identity and I needed to go to a store with my ID. I DID THAT! The store folks verified me, called corporate AT&T and told me there
Questions
•
Wireless Account
Accepted Solution
Official Solution
The Customer Claim Service number 800-894-0374 when called gives the message "This number is no longer in service" ?!? An ATT "bucket" truck repaired some cable on poles on 10/24/2020. The truck damaged my driveway by crushing and breaking off the edge of the driveway.I have pictures, video, da
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
I am unable to retrieve my wireless passcode because the phone is not accessible. A Better Business Bureau complaint has been filed as well as preliminary contact with a law firm to initiate legal action. I wish to retrieve my passcode for the purpose of canceling the wireless plan. AT&
Questions
•
Wireless Account
Accepted Solution
Official Solution
Three separate issues. 1. The machine ATT used to bury Fiber on my property after my installation damaged my lawn. I have ruts and dead spots where the machine travelled over. 2. I had to call out a landscaper to isolate a sprinkler system issue. They discovered the sprinkler line was damaged at th
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Hello all! I was wondering if anyone could explain to me why AT&T will not give me a BGW320 gateway device. I specifically requested this be installed when my AT&T Fiber service was set up a couple of weeks ago. My house is brand new and they installed some old piece of equipment that was c
Questions
•
AT&T Fiber Equipment