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Set up Voicemail, Change Tones, Add Contacts & More

Learn How To Set Up Your Device   If you're wondering how to use your new device or need help setting it up, we have you covered.    You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!

Questions

 • Device Features

488

3

0

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Official Solution

How can i get my data off of my alcatel 4052R

I have replaced my Alcatel4052R with an IPhone, how can i get The photos etc off of my Alcatel 4052R?  

Questions

 • Device Features

27

2

0

Accepted Solution

Official Solution

Hot potato here. How can I make updates when "Account Security" comes up blank and the phone no on file is obsolete?

I spoke to 4 different AT&T techs via phone and have looked up what to do if the account security link comes up blank, and there is not a satisfactory answer I can find online. I need to update the info without running into the need for code sent to an obsolete phone number. I can't for the

Questions

 • AT&T Internet Security

52

4

0

Accepted Solution

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Lost my SIM card during visitation

Hello there, I visited my parents in Indonesia and happened to lost my prepaid sim card. Could you please help me regain the access or possibly send a replacement?

Questions

 • Account & Usage

261

2

0

Accepted Solution

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Not receiving new emails

Yesterday I received a message that the settings on my Att.net email account were out of date and I needed to update them. Specifically, change my password. I did that and now I am not getting new emails on my computer or Ipad -- only on my Iphone.  There's a banner at the top that says "Fix p

Questions

 • AT&T Mail Setup

17

1

0

Accepted Solution

Official Solution

I want to connect my own router and modem in place of Gateway. Help?

I have the horrendous ARRIS Gateway and my internet connection is garbage. I've rebooted, done channel scans etc to speed up my connection. I'm fed up. I have a router and modem that I purchased from Best Buy when I still used Spectrum that I would like to use again. I know Spectrum is a different c

Questions

 • AT&T Internet Equipment

86

1

0

Accepted Solution

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Business cell to a prepaid phone plan?

Can I use my AT&T older business cell phone (Note 9) and switch it to a prepaid phone plan?

Questions

 • Plans & Features

38

1

0

Accepted Solution

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turn off tv

I hooked up my insignia tv and all works great. Except when i turn off the tv with the ATT remote, i get the scenery screen and "press ok to turn on tv". If i press power again, the tv comes on. How do i get a blank screen with the remote?

Questions

 • Watching U-verse TV

188

1

0

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Official Solution

How to change DTMF tone length on U319AA

I need the DTMF dial tones to be longer, in order to dial into my credit card & debit card 800 numbers to check balance, transaction history, etc. The default tone length is to short, resulting in missed or wrong numbers being sent to the respective automated systems.

Questions

 • Android

13

1

0

Accepted Solution

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unpaid cellphone account

I have not paid my cellphone account since before the pandemic because this is my U.S. phone and I live in France and could not come to the U.S. I will be going to New York soon and want to use the phone again. I believe the number [EDITED] is still available. I now cannot find my account ID. I cann

Questions

 • Wireless Account

151

1

0

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Prepaid to postpaid conversion from India

I have an at&t prepaid connection, and I'm in India currently. I would like to change my prepaid plan to postpaid to enable international roaming and avoid service disconnection. Can I do that while in India?

Questions

 • More AT&T PREPAID Discussions

55

1

0

Accepted Solution

Official Solution

Changing plan after payment

Hi!I am currently on the $65 unlimited monthly plan. My plan renews at the end of the day today. Money has already been deducted from my card today. I was wondering if I can change to the $35/month plan instead. Is it possible to make that change and use the remaining balance for today's payment

Questions

 • Plans & Features

147

1

0

Accepted Solution

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Can't download email...server error

5 DAYS NOW since 3/2 cannot download email... error msg: Sending of password did not succeed. Mail server inbound.att.net responded: Server error- Please try again later.

Questions

 • AT&T Internet Security

140

2

0

Accepted Solution

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I recently bought a unlocked device, but can't use At&t data

I recently bought a unlocked device, but can't  use At&t data. It is a Samsung note 20 Ultra 5G

Questions

 • Samsung

100

1

0

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Can I reuse an iPhone X?

I bought an iPhone X and after having it for a while, lost it. Because I had insurance on it through AT&T it was replaced. After using the new phone, I found the "old" iPhone X but had no need to use it as it was replaced. Now I want to use it in place of my iPhone 12 mini, which it is too small

Questions

 • Apple

109

8

0

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Text Message Problem

Hello, I can't receive text messages in China. How can I fix this?

Questions

 • Data & Messaging Features, Internet Tethering

68

1

0

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iPhone 5S unable to unlock because phone is not paid off

I have an iPhone 5S from eBay that I bought a while ago and I wanted to unlock it so I went to att unlock and it said that my device had not been paid off. How can I fix this?

Questions

 • Apple

61

4

0

Accepted Solution

Official Solution

Internet overpayment and stop the prepaid plan.

Hello. I overpaid the internet payment and I want it to refund. But I canceled my account already. How do I refund it? And I using a prepaid plan on my phone. I want it to cancel or just stop for a few months.  Where can I go to do this?    Thank you.

Questions

 • AT&T Internet Account

237

3

0

Accepted Solution

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How do I unlock an iPhone XR?

So I have a iPhone XR I bought online but I’m linked to metro PCs so will it cost to unlock it ??

Questions

 • Apple

59

3

Accepted Solution

Official Solution

Cancel phone service, AT&T autopay from China (Shanghai)

Hello,My friend cannot cancel her US phone service because she is in China. She was living in Boston, MA but had to fly back to China couple weeks ago due to coronavirus. She cannot cancel her phone service from China because she cannot log into her account there. She does not have phone service to

Questions

 • Account & Usage

88

1

0

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