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Packet loss averaging 6%

I’m averaging 6% packet loss per minute right now. This is getting infuriating.  I’ve had 3 separate site visits from AT&T now - all 3 of them inspected inside and outside my home and assured me the fiber line is trouble free.  All 3 of them also admitted they are not trained to look

Questions

 • AT&T Fiber Equipment

14

1

0

Plug on fiber modem has tag that says "Do not disconnect"

I need to disconnect the plug to replace the UPS it is connected to.. What is the danger???

Questions

 • AT&T Fiber Equipment

22

1

0

BGW320-500 ethernet connections to switch behind gateway can't connect to internet, access points can

I have a BGW320-500 gateway connected to an unmanaged poe switch. I have 2 Ubiquiti U6-LR access points connected to the switch and both wifi radios disabled in the gateway.  Cat 5e cables through the house connect to the switch as well. Here's the strange issue I'm having.  Wireless c

Questions

 • AT&T Fiber Equipment

35

11

0

howto: IP passthrough to edgerouter: enable IPv6

I recently subscribed to AT&T gigabit and discovered that the Ubiquiti wizard defaults failed to provide ipv6 connectivity. I spent a fair amount of time searching online, and I finally came across a link that worked for me: https://www.reddit.com/r/Ubiquiti/comments/m1jkuc/anyone_doing_vlans

Questions

 • AT&T Fiber Equipment

15

0

Forwarded port is Closed / Filtered outside the network and Open inside the network

I'm trying to forward a VPN port to the open internet to create remote office network. My VPN connects properly when I'm inside the Office network, however the VPN does not properly connect outside of the Office network. I have a Fresh Tomato (2022.6) router using AT&T (Fiber) ISP which supports

Questions

 • AT&T Fiber Equipment

13

1

0

100% packet loss every 15mins

I play Call of Duty and it lets me have a clock and latency information on the screen as I play and ever since I got the fiber plan I can track in real time my packet loss which is every 15 min interval. This is very annoying to deal with and I was hoping there was a solution to this issue. I’ve tri

Questions

 • AT&T Fiber Equipment

29

3

0

Changed Ethernet Port Configuration to Allow 1000mbs Throughput, and Mostly Worked, but Error Seems to Exist Somewhere Between Port and PC

Hello everyone, there is a bit of set up here for my question so please bear with me, it's an interesting conundrum but I did my best to narrow it down.The issue:I noticed that I was getting 700+mbs speeds on my devices over wireless internet but over ethernet it was substantially slower, around rou

Questions

 • AT&T Fiber Equipment

38

5

0

From Solid White to Slow Blinking White. No cables loose or damaged.

I had my modem replaced from the previous model to the current one. I had a tech come in about a week ago and did the install and everything went well. No issues, nothing. And suddenly today, I see there's a slow blinking white light flashing on modem. I reset it twice (held the button for 10 second

Questions

 • AT&T Fiber Equipment

17

1

0

Continued outage with zero support

Fiber outage since Tuesday. Only lies from AT&T. Keep promising they are working on it and I can assure you there is NO ONE working on it. Have only seen Spectrum trucks in community. Posted on here two days ago and I was asked to private message. I did. No response from anyone on here either. I

Questions

 • AT&T Fiber Equipment

38

3

Resolve internet issue

Internet has been down for two days. Outage in area. Everyone at ATT says something different. We were assured it would be up in 24 hours and that didn’t happen. Last night I had two separate chats with ATT tech support agents. The first (Blake) at 7:04 said he spoke with field supervisor and they h

Questions

 • AT&T Fiber Equipment

30

1

0

BGW32-505 hostname resolution not working

I have a pretty basic setup: BGW32-505 is connected to a switch with a few computers on it, the rest of my devices are connecting to the BGW32 over wifi.I have a Synology NAS connected named "diskstation", it's admin interface is available on port 5000.Originally, hostname resolution was working fin

Questions

 • AT&T Fiber Equipment

23

2

0

Fiber upgrade: wifi connection problems for certain devices

I recently had my internet switched over to fiber. After the upgrade, a few of my wireless devices (Roku sticks and Alexa devices) will no longer connect to the wireless network, which has the same password and network name as before. I have restarted router as well as the devices in question multip

Questions

 • AT&T Fiber Equipment

32

1

0

Accepted Solution

How to fix DNS problem that only occurs on Ethernet, but not wifi.

My Surface Pro 7 will not stay connected on Ethernet, no matter which adapter I use and on what port. I fully reinstalled windows and it still doesn't work. It will work for a few minutes to an hour, then it will give me a DNS error in the system viewer and lose the Ethernet connection. However, the

Questions

 • AT&T Fiber Equipment

61

4

0

Closed

How to fix DNS problem that only occurs on Ethernet, but not wifi.

My Surface Pro 7 will not stay connected on Ethernet, no matter which adapter I use and on what port. I fully reinstalled windows and it still doesn't work. It will work for a few minutes to an hour, then it will give me a DNS error in the system viewer and lose the Ethernet connection. However, the

Questions

 • AT&T Fiber Equipment

14

1

0

Fiber optic internet

Hello all, I could sure use some help. AT&T can’t figure out their problem. My fiber optic internet goes out every morning around 4am and comes back on automatically around 8:00am. Has been doing this daily, M-Sunday. All connections are good. Customer service cannot restore the connection. Sa

Questions

 • AT&T Fiber Equipment

26

2

0

Cannot port forward port 443

Hey, I'm trying to port forward 443 for https, but I can't seem to get it working. I have multiple other ports forwarded. Any help would be appreciated. Thanks!

Questions

 • AT&T Fiber Equipment

25

6

How do I get UDP port 123 unblocked for static IP Addresses?

I work on software for NTP, Network Time Protocol. NTP uses UDP over port 123. Several/many years ago, NTP was involved in a massive DDoS attack.  Many ISPs blocked UDP port 123 to prevent that.  AT&T blocks it for residenial customers.  I have a business fiber account

Questions

 • AT&T Fiber Equipment

45

4

0

Fiber repair

How can I get a fiber repair scheduled without going through the 1-800 hotline? Our fiber was cut in a construction zone next door a week ago and killed the internet to three houses. Daily calls to the hotline are in vain as they won't send a technician out as their system shows an area outage (whi

Questions

 • AT&T Fiber Equipment

23

1

0

Other DOS Attack

Hello, I have BGW 320-505 and been experiencing intermittent outages starting October. Used Smarthomemanger but it didn't tell me much because eventually the system comes back online.   I am not using Activearmor but use my own antivirus software.     This morning I had

Questions

 • AT&T Fiber Equipment

41

2

0

Wifi Extenders

Is there an extra monthly charge for using an ATT Wifi extender? Can other brands of extender be used?

Questions

 • AT&T Fiber Equipment

28

1

0

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