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My neighborhood has ATT Fiber up to 1gig but neighborhood down the road has ATT Fiber up to 5gig. When will I be able to get 5gig?

My neighborhood has ATT Fiber up to 1gig but neighborhood down the road has ATT Fiber up to 5gig. When will I be able to get 5gig? Who should I contact about interest in 5gig internet speed? What is the process for a neighborhood to get the new 5gig internet since we already have fiber laid out?

Questions

 • AT&T Fiber Ordering

199

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Accepted Solution

Not getting promos for online signup

Signed up for AT&T fiber service. Promos included $150 for online signup, plus two other promos that were stackable. I have a screenshot showing this. But then it said order could not be completed online, please call. Called the number, and the agent was unable to add the two additional codes.

Questions

 • AT&T Fiber Ordering

52

6

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Deceptive Sales Practices

I was convinced by one of the ATT phone reps to upgrade internet to the $85 a month service versus the $55 one I was planning to purchase. He told me that I would be getting a $400 reward card for this level of service. My reward card only ended up being $200. This was the level that came with the $

Questions

 • AT&T Fiber Ordering

35

1

0

Have AT&T Fiber Internet Right next door and I can not get it.....

I am looking to get internet service in a house that we are building and will be ready to move in next month. Our next-door neighbors (my parents), have AT&T fiber service (AT&T also confirmed that they have their fiber service) and AT&T says that we cannot get the service as "it is not

Questions

 • AT&T Fiber Ordering

58

4

0

request old account price

I foolishly switched to another service at the beginning of this year and want to switch back to att fiber. How would I go about begging att to hook me up with the same speed/price and ask forgiveness for my sins?

Questions

 • AT&T Fiber Ordering

32

1

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ATT fiber and ACP discount

I want to upgrade from Internet 25 to 300 megabit fiber. I was told by ATT that if I switch my internet from copper fed to fiber I will lose my ACP discount. Why ??

Questions

 • AT&T Fiber Ordering

51

3

0

Promised a reward and never received it

I purchased AT&T Internet and the sales representative said that I would get a $300 rebate. When the email came for my rebate or/reward it said to enter my last months bill from my previous Internet provider. I had not had a prior Internet service. I was unable to submit a bill due to not having

Questions

 • AT&T Fiber Ordering

31

2

0

Accepted Solution

Official Solution

Att covers other carrier termination fee

Att has a promotion for fiber where they will pay your early termination fees from another carrier if you switch over. I just switched from xfinity and wanted to know what the process is to get reimbursed for the early termination fee.  Hopefully someone can help!

Questions

 • AT&T Fiber Ordering

56

1

0

$300 rewards card is a SCAM!

I recently ordered my ATT fiber internet back in March. I was told that they would give me a $300 rewards gift card after 3 months of continual service, and then the card would come in the mail within 3-4 weeks after that. I figured I would see something in the mail around month 4-5ish. I was comple

Questions

 • AT&T Fiber Ordering

102

4

0

Accidentally called phone number for 3rd party or scam ATT internet setup

I really messed this one up. I called 866-928-5126 which is a number that came up on google when I searched to transfer my internet to my new address. The call should have made me suspicious but I have worked in a call center before and at times had to verify customer accounts if it wasn't pulling u

Questions

 • AT&T Fiber Ordering

50

1

0

Internet Service

Hello, interested in starting home office internet service. After speaking with a representative was advised to credit would be pulled. Where does the website specify/guarantee that the pull is a soft inquiry and not a hard inquiry.

Questions

 • AT&T Fiber Ordering

30

4

0

Fiber Availability in my neighborhood

Hi there, I have been on internet 50 for many years now and getting impatient waiting for fiber. I called in multiple times and I even submitted a request to have someone check our lines because I know there is another neighborhood 2 blocks from my house (2 min drive) that has fiber.  How c

Questions

 • AT&T Fiber Ordering

65

6

0

Mistakes deduct money

I am a college student, said before the good tax exemption why still deduct money? It said that 67$/month, but I got my first month bill, it’s 116.63$. I’m really confused about that, and I need to get my money back!

Questions

 • AT&T Fiber Ordering

22

2

0

Rewards Card missing

The sales agent said I will get USD 300 in gift card so I ordered for my new internet connection. He told me to wait for 30 days to receive the gift card. I only received USD 150 card in my mail. Now when I call the rewards helpline, they tell me I am not eligible for the remaining USD 150. I was li

Questions

 • AT&T Fiber Ordering

36

6

0

Can I sign up and activate later?

I will be moving to a new apartment in about 2 months. My lease application has already been approved and I have my complete address with the unit number. I am in the process of setting things up, including internet. I was wondering if I could order internet now and then activate it when I move i

Questions

 • AT&T Fiber Ordering

20

1

0

How many homes in a neighborhood have to apply to get fiber?

I have tried calling customer service, but no real answer. A few of us were talking this weekend about wanting high speed internet. Some have had ATT before. Now only have cable- Spectrum- and speeds are not what they claim, and not sufficient for what we need (medical images, heavy business use). H

Questions

 • AT&T Fiber Ordering

35

1

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ATT DID NOT PROVIDE GIFT CARD AS PROMISED

Hello Att, I have been calling the rewards center to no avail. I was promised a 300$ gift card through sams club and it was not delivered. I have escalated this issue as I have been calling daily since April 7th when I opened services, and now I was told that since 120 days have elapsed, I am no

Questions

 • AT&T Fiber Ordering

29

1

0

Fiber Extension Project in my neighborhood

I currently came across workers working on extending fiber 1/2 mile from my home. After discussing with them, it seemed unclear if the extension would reach my home. Is there anyone I can call to find out if I would be covered when the projects finishes. Also, is it possible to get a quote to contin

Questions

 • AT&T Fiber Ordering

61

3

0

Request AT&T Fiber in my area

Hello AT&T, I'm currently living in the Livonia, MI area and a few months back noticed Comcast putting in Fiber in our area. When I told customer support about this, and that Comcast was offering a pretty compelling deal for Xfinity internet, they rushed with such concern to retain me as a cu

Questions

 • AT&T Fiber Ordering

30

1

0

Att fiber availability question

I live in baton rouge 70818 and there's a att box that was installed in my back yard a year ago. The guys said it was for fiber internet when putting it in. Also I've had several att reps knock on my door trying to sale it to me. I'm a current cox giga blast customer and finally wanted to switch to

Questions

 • AT&T Fiber Ordering

40

5

0

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