Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (111)

Most Recent
AT&T Internet (fiber) Self Install - worth the headache?

Hi, My address was previously serviced by AT&T fiber. And the previous tenant has left the ONT still on the garage wall. (with the PON light a solid green and no other lights on/blinking). I am wondering if its a good idea to try the self install to get an additional $50 from AT&T or to g

Questions

 • AT&T Internet Installation

6

0

0

New home and can’t connect with at internet

I just moved into a new build and scheduled att to come install internet. THe house next door is still under construction and the att technician stated he was not able to set up internet because the terminal was buried under a pile of sand and probably broken which supposedly happens often. It’s now

Questions

 • AT&T Internet Installation

14

1

0

Unfinished work

I live in the Flowers Plantation, @Forrest subdivision in Clayton NC where an ATT construction team installed fiber optics access points to the community last week. They seed to finish cleaning everything up except for the access point in front of my house. Please let me know who can take care of th

Questions

 • AT&T Internet Installation

4

0

0

Installation date

I ordered internet service on 8/3/22. I was told by the order technician the installation date will be 8/9/2022. I receive email two days later stating the installation date has changed to 10/3/22. Call and chat with several representative, who kept me on phone for over 4 hours each stating the in

Questions

 • AT&T Internet Installation

20

3

0

How to request re-schedule connect internet

I am trying re-schedule connect  inter net , how ever  I can not change  any day.    When I am trying change  ,  This comment   coming  "Sorry. We can’t schedule dates that far ahead."

Questions

 • AT&T Internet Installation

26

1

0

destruction of property

North Augusta neighborhood has property damage due to the crews digging lines for AT&T. Were can we find someone to repair and replace destroyed property.  Bolin Road, North Augusta SC 29841

Questions

 • AT&T Internet Installation

28

3

0

What does this marker mean

This marker was placed near my home. "ATT/ChTR-CLR"

Questions

 • AT&T Internet Installation

23

2

0

fixed wireless

att website says im able to get fixed wireless at my rural address. I received an email confirmation but thats it no one has contacted me about scheduling an install.  Called once per week for the last 5 weeks and i keeping getting told they are working on it and will expedite the order and so

Questions

 • AT&T Internet Installation

25

2

0

Adding At&t internet to an address currently not in coverage area

At&t internet is not currently available at my property, but looking to see about availability and cost to have at&t connect my property to the closest Internet/fiber line.

Questions

 • AT&T Internet Installation

20

1

0

My neighbor's AT&T wire is on my roof

My neighbor's AT&T wire goes over my house, and has been rubbing on my garage roof for years. I have called multiple times, and at one point, someone did come out, but did not fix it by trying to tighten it. My husband nearly tripped over it when he went up to remove some debris on the flat port

Questions

 • AT&T Internet Installation

21

2

0

Accepted Solution

Official Solution

gateway replacement

Before I put the new router (gateway) in I want to know how much trouble I will have with my internet. Can I just change the router id and pw to my current settings be done with it

Questions

 • AT&T Internet Installation

290

1

0

Accepted Solution

upgrading fixed wireless towers

I have called numerous times to try to get Fixed Wireless Internet at my house. Every time I call they say the tower is full and they are working on upgrading it. So I have to wait until somebody moves or cancels service to be able to get internet at my house. My question is, how long does it take t

Questions

 • AT&T Internet Installation

27

2

0

Internet

Hi! I recently moved to the USA, it is very important for me to install the Internet in my house, which I rent. my english is not good, it’s too difficult for me to deal with the provider.  please help  me to install  the internet.

Questions

 • AT&T Internet Installation

17

1

0

Damaged sidewalk during 5G fiber installation

Recently our neighborhood had 5G fiber installed. One of the neighbors have now has a trip hazard do to a displaced paver. Need to file a claim please. 

Questions

 • AT&T Internet Installation

15

1

0

Fairly large home, need stronger Wifi on 2nd floor

Hello, I have recently purchased a larger, two story home (about 2700 sq ft). It so happens that the internet comes in through a wall on the south side of the house on the ground floor.  The house is fortunately wired with LAN in all the bedrooms and other rooms like the garage, living room

Questions

 • AT&T Internet Installation

62

12

0

Repair a Cut Wire

I literally cut the wire to the house doing yardwork. I just need a technician to come to the house and fix the wire. Nobody is answering the phone.

Questions

 • AT&T Internet Installation

28

3

0

White blinking and won’t activate

I set up my Gateway went through the process and activated it and thought I was done. Then went to connect and it can’t connect so I pull up the app again and it wants me to go through the process of installation again. I’ve done this multiple times now but it will not turn green for me to activate.

Questions

 • AT&T Internet Installation

21

1

0

How to configure router for AT&T

I am using AT&T services. My router stopped working last week and I bought a router HPE JG405A. I am not a tech person I am not sure why AT&T is not working. I think I need to configure it to change some settings in the router. I tried to do it by myself but cannot find any solution so far.

Questions

 • AT&T Internet Installation

37

2

0

New underground Service at New construction home.

I need to get the underground line installed at a new residence. Customer service wants me to set up new service in order to install.   I will not be living there, it is being built for a rental.   Please advise who to contact in order to proceed

Questions

 • AT&T Internet Installation

18

1

0

Easement

We have an issue with At&T line which was at one time Northwestern Bell in an easement under a building at [EDITED] Plato Boulevard, St. Paul, MN 55102 that we are trying to sell. I do not know if the line is active or inactive. If it is inactive will you abandon it. If it is active it may need

Questions

 • AT&T Internet Installation

29

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.