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can't find myWi-Fi network name how to fix

Questions

 • AT&T Internet Account

6

0

0

How long does it take to receive check for account credit after returning routers?

I canceled my internet service in June since I was moving out of state. I returned the equipment and received an email confirming they received it. How long will it take to get my credit (check) mailed to me?

Questions

 • AT&T Internet Account

8

0

0

How to get internet as a Canadian citizen

Hi all, Canadian student living in the US for the next two years here. My apartment only offers AT&T internet. I tried to get the fiber internet, but it requires a US social security number or US driver's license, neither of which I have. What are my options? Could I call customer service and

Questions

 • AT&T Internet Account

22

3

0

email "screening" ??

I forgot my FACEBOOK password. The process for retrieving it involves them sending me a CODE via email. I go through the process but never receive the email with the code. I have no trouble getting all my other email. Could att.net be screening-out the FACEBOOK email via some setting or something?

Questions

 • AT&T Internet Account

12

1

0

Locked myself out of my account, what now?

Trying to get into my account and made too many errors trying to enter a new password. Now my user name and password are locked. How can they be opened again?

Questions

 • AT&T Internet Account

14

1

0

Internet 50 Bill

Just checked my bill for this month. I have internet 50 and it's usually $85/month. Now it's saying it's $91.00 not including any extra fees. I've scoured my email to see if I've gotten a notification about a price increase and there is none. I know $6 isn't that much to some but every dollar counts

Questions

 • AT&T Internet Account

33

4

0

accessing ATT account online

Every time I try to sign into ATT, even from a button in an email, I reach the page before "login" where I used to submit user name, password etc. and the process stops(freezes). ATT/DirecTV customer service can't figure it out!

Questions

 • AT&T Internet Account

22

2

0

Can't remove or hide old, inactive AT&T Internet account

In AT&T's help articles, they list that it's not possible. I don't understand why. I'd love the ability to at least hide an old, inactive account. This is standard from major banks and other digital platforms. Yes, it's not the end of the world and ultimately a very first-world problem, but it's

Questions

 • AT&T Internet Account

39

8

0

AT&T reward center makes it hard to submit my invoice from former ISP for reimbursing Early Termination Fee (ETF)

After I switched from Xfinity to AT&T Fiber 1000, I got an email from AT&T alerting me to claim the reward. I uploaded my  Xfinity invoice. Unfortunately, I uploaded the wrong invoice without showing ETF. AT&T notified me of that. Now I got my final invoice from Xfinity. I logged into my AT&T rewar

Questions

 • AT&T Internet Account

27

1

0

myAT&T App is looping trying to access "Manage WiFi"

I login fine, select one of my accounts and then select "manage WiFi". It keeps flashing an AT&T logo and like it's trying to load but fails. iOS 15.6 iPhone 11 Very irritating App even when working - needs a redesign imho.

Questions

 • AT&T Internet Account

8

0

0

Adding Bank to the list for payments

I work for a small community bank and we need our Banking routing number to be added to the list. FNBCC can someone please reach out to us?

Questions

 • AT&T Internet Account

8

1

0

ATT Won't Cancel My Internet! Can't Even Contact Them!

The only way to cancel is to call the number and I can't even get anyone on the line. I'm not playing these games! The credit card is already canceled so you're not getting anymore money! I've disconnected the internet and I'm not even using it. Either let people cancel on Chat or by mail if nobody

Questions

 • AT&T Internet Account

60

26

0

Data Usage Alert

I get alerts that I am at 65% of my data plan with half a month to go on my billing cycle. Looking at usage it tells me there are days when we are at 60-80G when our average days are under 20G. There are no strange connections and no reason anyone or device in the house would use that much data. Thi

Questions

 • AT&T Internet Account

35

4

0

My service has been horrible these past 2 weeks

Randomly 2 weeks ago my service has started being completely crappy and barely working. It won’t load most things. What is happening?

Questions

 • AT&T Internet Account

25

1

0

Add a Wi-Fi Extender fixing my email?

Does anyone know: Would adding a Wi-Fi Extender to our home internet repair email problems, like connectivity; reliability, etc.?We have been unable to improve the situation with some emails account and I've been reading about this device. WOuld tis be of help with resolving problems with our email

Questions

 • AT&T Internet Account

18

1

0

ACP?

If you are approved for this, as it states at the most a couple of days, why don't they credit your account when they get the approval for it? I sent my application at the end of May and I finally called on the 25th of July 2022, and then they applied to my internet. I never received an email from t

Questions

 • AT&T Internet Account

14

1

0

Closed

U-verse Bundle Bill Paid but showing unpaid since 2019 - cannot get new AT&T services!!!

I am begging for some relief here - going on since 2019!! U-verse Bundle Bill Paid but showing unpaid since 2019 - cannot get new AT&T services!!! I have confirmation payment numbers - I need to get my internet ordered and I cannot. This has been going on forever. I disputed it because I returne

Questions

 • AT&T Internet Account

31

11

0

Charged for ACP

My ACP has been charged to my regular DSL bill, hopefully by mistake. The total bill for DSL is $94.  It is usually $64 monthly for DSL.  The $30 ACP was added and I'm frustrated and can not get help.  I keep getting forwarded back and forth to different departments.  Clearly, t

Questions

 • AT&T Internet Account

16

1

0

Outage

ETA for Internet outage in Cary NC

Questions

 • AT&T Internet Account

18

1

0

Pre-pay internet bill

Hi. Can I prepay the internet bill even though my internet hasn't been set up yet? They're coming to help me this weekend but it is free of charge so I know once it's running I will have to pay my $60 Internet bill. But can I pay a few days before that's due?

Questions

 • AT&T Internet Account

14

1

0

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