Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (215)

Most Recent
Blocking spam calls when real source number isn't displayed on caller ID

I'm getting numerous spam calls from the same number every day on my AT&T Prepaid flip-phone. At least, it appears as the same number when I check my usage online. When I view the number with caller ID on my phone, it displays with my own area code and prefix, but the last four digits vary every

Questions

 • Account & Usage

4

0

0

Phone bill extension

I get paid on the 17th and my phone bill is due on the 12 I’m trying to get an extension till the 17

Questions

 • Account & Usage

15

1

0

Bell phone cant use an ATT SIM

Hi My wife and I were travelling in the US and wanted to use ATT SIMs in our dual SIM phones, which are registered with Bell Canada. Thew phones are unlocked. My wife was able to get an ATT SIM i9n her iPhone. I have a Pixel 5 (with an IMEI number) and the ATT rep said my phone was unable to use

Questions

 • Account & Usage

36

4

0

Could not use add on

I bought an add on for 1GB data on Aug 8 by calling (800) 901-9878, I saw the purchase history on my account, but I could not use the data. I could not see the add on and my current add on is taken up by a promotion that could not be renewed.

Questions

 • Account & Usage

15

1

0

Cell data on Android keeps cutting out

I cat even watch a video without it buffering I pay for the best plan and I don't have a data limit set or the data saver on and it says I have full service.

Questions

 • Account & Usage

13

1

0

Accepted Solution

When does service begin?

New to AT&T and AT&T Pre-paid. Using/intending to use Samsung A13 5G unlocked device purchased from Samsung. Paid for Pre-paid via credit card on-line and received SIM card today. Don't have a MyAT&T username and password. When entering the ten digit phone number ported from another carr

Questions

 • Account & Usage

28

2

0

Accepted Solution

Official Solution

Inquiry regarding prepaid cards

Hi, I just made a stupid mistake and would like to know if there's any solution. I bought numbers of perpaid cards as I thought I could use them to pay for an annual plan. Now I know that the cards can't pay an annual plan, and my account balance appears to be zero for some reason.  On my a

Questions

 • Account & Usage

27

3

0

Accepted Solution

Revival of my old AT&T prepaid number

I have not been in the US since the past 3 years due to the pandemic. I had not renewed my old pay as you go number with AT&T but had a credit of close to USD100 in my account. Is there any way I can get my old number revived please. The number I held was [EDITED per Community Guidelines] . Any

Questions

 • Account & Usage

33

4

0

Trying to charge more whenever you pay amount due

Does anyone else have issues with they’re account payment due? Every time I pay what it says “balance due” on the page when you log into your account, it tells me I owe more money then that to keep my service going. It charges my card and then they cut the service off to my phone saying I didn’t put

Questions

 • Account & Usage

18

2

0

To cancel monthly payment

Hi I bought a AT&T prepaid card 5G but my device is only 4G. So I can't use it. I activated my account on line. I got a monthly payment of 30 dollars. And, the most important, I didn't write down my wireless number. So without this number I can't cancel my monthly payment online. How can I reco

Questions

 • Account & Usage

11

1

0

I could not activate my card

I called and also used the website but still cannot activate my card

Questions

 • Account & Usage

15

2

0

Accepted Solution

Official Solution

how to change caller id displayed name

I want to change "wireless caller" to something else. How do I do that with prepaid phone???

Questions

 • Account & Usage

25

2

0

Prepaid

I have a prepaid SIM card that is used on a security gate at my house. I changed card since ATT dropped me to support 4g. They cxled my service after 2 weeks saying card doesn’t support text. Make a long story short I told a ATT supervisor to send me my bal of about $96. He said not unless I reopen

Questions

 • Account & Usage

32

6

0

Accepted Solution

Need Refund - No Help

Here's what happened. 1. Started ATT Prepaid Account in the Store and paid the monthly charge.  2. It did not work and I went in the next day and it was not working. 3. A rep put his ATT sim card in my phone and it worked.  4. They gave me a new sim card. It did not work. 5. They c

Questions

 • Account & Usage

58

7

0

prepaid to postpaid keeping same phone number

I have spent hours in the last 2 days trying to switch from my prepaid flip phone to a postpaid plan for my iPhone, AND keep my same number. Calls with two AT&T people have told me that they can do this, but first I have to have an unprogrammed phone, which I have purchased. Today I called back

Questions

 • Account & Usage

18

1

0

Prepaid phone not recognized on the network

I have a new prepaid SIM in an unlocked Galaxy A13 5G. My prepaid plan is up to date and the Sim has been activated. Despite turning on and off, updating the phone etc, I keep getting the message that the phone is not recognized on network. Is there anything else I can try?

Questions

 • Account & Usage

28

2

0

The usage summary for remaining data never updates

I have a prepaid number with 30$ plan, i.e. unlimited text and talk and 5GB of data. After a first update, now data usage is never update so I cannot see how much data I still have remaining. This used to work fine in the past, how can I get an update on this?

Questions

 • Account & Usage

28

1

0

Can't log in

NEED help and answers

Questions

 • Account & Usage

19

2

0

Rude Responses from ATT about $2.00 Daily Plan

I'm on the ATT $2.00 a day and twice in the last month ATT charged me $2.00 when I turned my phone on in the morning without making a call. The first time, I called ATT and I had to tell the rep three times that I did not make a call before they gave me my $2.00 back. The second time, I called ATT a

Questions

 • Account & Usage

82

12

Accepted Solution

Official Solution

Can't activate new prepaid service with port in

Purchased a sim for the 12 month 16gb prepaid service, used the port my number current number in option. Received the SIM card today.  Online activation says the number is ported and everything is good to go, and that I just have to create the myATT account.  I've tried to create this acc

Questions

 • Account & Usage

61

9

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.