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Phone plans

Hello, I wanted to switch to AT&T and I have the four people I want to start up the line with in mind already I was wondering if all four devices need to be present when I start up the activation ??

Questions

 • Phone & Device Upgrades

6

0

0

Pushy Salesperson

Did anyone go into a store to ask about upgrading and get such pushy sales that they left? We went in and asked about switching to unlimited data and upgrading phones to the Iphone 14. The sales girl wanted to chat for 20 mins first (you could tell they had all been directed to do so because it was

Questions

 • Phone & Device Upgrades

35

6

0

Charge replacement

I bought a 10ft AT&T lightning cable at the end of May and it has already stopped working. There is no physical damage to it, but it doesn't consistently charge my phone. Is there anyway I can get a replacement since I haven't even had it for 6 months?

Questions

 • Phone & Device Upgrades

28

2

0

Trade-in return confusion

We ordered 2 new iPhone 14s and opted to trade-in 2 iPhone 11s. Got a return kit for only one of the phones. So I called customer service, and they sent an email with the return label. The email was "ATT Direct Fulfillment Return Label for Order ######" Now the old phones are in transit, but they

Questions

 • Phone & Device Upgrades

25

1

0

IFWA-40 Replaced WF720

I received from AT&T an IFWA-40 to replace my 3g WF720 in January 2022. The only way to get it working was to take it to the local AT&T store for activation.  I retained my old number, but also received another number which I was told was assigned to the unit.  Now, I am being cha

Questions

 • Phone & Device Upgrades

50

8

0

AT&T Trade in promotion - stuck/lost/stolen?

AT&T Help, Hi there. So i traded my previous phone for the new iphone using the running $1000 promotion. I sent my phone back to the La Vergne site (i see a lot of complaints/scam notices on here for that site). This was sent using the AT&T box, with padding etc via paid for USPS service.

Questions

 • Phone & Device Upgrades

40

1

0

Accepted Solution

How long does a phone number sit in cold storage?

Long story short, when my grandma got a new phone, she changed her phone number but failed to update any information and is now locked out of her media (mainly her email) because her 2SV's are being sent to a dead phone number. We've tried calling ATNT but they said it's been 2 months since the phon

Questions

 • Phone & Device Upgrades

47

2

0

Accepted Solution

Official Solution

How to print the Device/Accessory Return Terms & Conditions

I am trying to return the previous phone after I was sent a new one, but I can't find the "Device/Accessory Return Terms & Conditions" form. Is there any way to print a new one?

Questions

 • Phone & Device Upgrades

32

1

0

Accepted Solution

I have ported my number out of AT&T and now I am unable to unlock my device.

I have ported my number out of AT&T and now I am unable to unlock my device. I have checked the unlocking criterion several times and made sure that my device is satisfying those criterion. But every time my request of unlocking is denied. And now I am not even able to submit an request as it is

Questions

 • Phone & Device Upgrades

52

2

0

Unlock Phone Confirmation Email Not Sent

Hello, I have a phone that needs to be unlocked. My family and I have switched networks from this one and got new phones, so I gave my friend my old one from this network and it needs to be unlocked. We went to the website to get a network unlock code and put all the appropriate information in,

Questions

 • Phone & Device Upgrades

46

5

0

Accepted Solution

Official Solution

Shipping date correct on iPhone 14 Pro Max?

Is the estimated ship date hard fact? Or is there some awesome chance that the iPhone 14 Pro Max may ship sooner???

Questions

 • Phone & Device Upgrades

83

1

0

No return label for one phone

It was a trade in offer. Recieved the new phone without a return label in the box to send back old phone (it said "NO RETURN LABEL REQUIRED") or without the white kit to insert old device. How do we send the old device back? Do we have to request a new kit?

Questions

 • Phone & Device Upgrades

25

1

0

Accepted Solution

Official Solution

Who do I talk to about abjew device that arrived chipped and cracked

Received a new device that is cracked and cant get a rep.

Questions

 • Phone & Device Upgrades

29

3

0

$800 trade-in question - does cdma vs gsm matter on the trade-in?

So we have a few old samsung phones in a box and we wanted to see about doing the trade-in offer for the s22; one for my husband, one for me and one for our son. I was reading the fine print and it says "Phone number entered on the trade-in should match the phone number of device purchased. If diffe

Questions

 • Phone & Device Upgrades

26

3

0

Trade in

If I trade in my paid off iPhone 12 Pro Max for the 14 pro max and sign up for the next up will I be able to trade in the 14 whenever I need as it will already be 50% paid off with the trade in?

Questions

 • Phone & Device Upgrades

40

1

0

AT&T Return Confusion

I did an early upgrade of my iPhone 13 Pro Max for a Samsung Galaxy Z Fold 4. I sent back the 13 Pro Max using the shipping label provided. A couple of days later I decided not to keep the Z Fold 4 due to cost. I called AT&T and the sales associate sent me a return label. I did not realize until

Questions

 • Phone & Device Upgrades

21

1

0

Accepted Solution

Need to get My Upgrade Back on My Account

I ordered an iPhone 14 Pro Max through Best Buy and the ship date was Oct 17. A few days later, I see that Walmart has them in stock and can ship next door. I canceled my Best Buy order and received confirmation of the cancellation. Then I tried to go and do my upgrade via Walmart.com and it's sayin

Questions

 • Phone & Device Upgrades

22

2

0

Non return phone fee

I have talked to numerous AT&T people about this for hours on several occasions we returned the phone but do not have a tracking # did not feel I needed to keep it after 4 month of time We used the shipping label that came with my upgraded phone to return it just as it said to do I just want t

Questions

 • Phone & Device Upgrades

11

1

0

Att store lost my iPhone 11 Pro Max I used for a trade in. I’m a new customer btw

Went to the att store and switched to att and traded two phone with the 750 trade in bonus. Now they say my trade in wasn’t linked to my number. I didn’t get any paperwork or confirmation numbers from the store I’ve called twice and was told they would look into it. Still no answer from them. Been

Questions

 • Phone & Device Upgrades

15

1

0

Order Pick-up delay?

Hello, I ordered a phone yesterday around lunchtime for pickup from my local store. I know typically it takes 2 hours, but this morning (11:15am), the order is still processing, and I’m off to a destination wedding tomorrow (and my order will be cancelled if I’m away for 3 days once the order is re

Questions

 • Phone & Device Upgrades

14

3

0

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