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AT&T Passpoint: Connects only with IPv6

I recently had my phone (iPhone X iOS 16.0.2) discover and connect to an AT&T Passpoint Wi-Fi, which did not work well. I ultimately concluded that it got only an IPv6 address and not an IPv4 address. I could only connect to IPv6 capable sites. I wanted to report this to someone and see if

Questions

 • Account Features

12

1

0

Why am I allowed to download an app that has been blocked using Secure?

I blocked TikTok on my child’s phone however I’m still able to download and use the app?

Questions

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8

1

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Possible scam?

I called a number hoping for some technical support. (888)475-3654 Is this a real AT&T number? During the course events, call was going to be ended with an immeiate call-back, testing to see if the call got picked up. The call did make it through; the call-back number was from (877)714-1509.

Questions

 • Account Features

45

13

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No functional way to swap esim from iPhone 14 to Galaxy Note20 Ultra!

I bought a 12 Pro Max a while ago for work. When I'm not working I pop the sim card out of the iPhone and into my daily, a Note 20 Ultra. I ended up upgrading to the iPhone 14 recently even though I was hesitant because of the esim, ONLY because ATT said they have a way to swap the esim back and for

Questions

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31

5

0

Not receiving notifications of voicemails

I have an ATT prepaid account. In the last 1-2 months I found I'm not receiving notifications for voice mails. I have an unlocked iPhone 8 plus. The iPhone's software is current.I have powered it off, waited up to 10 minutes, then powered it back up. I have tried the folllowing steps to disable then

Questions

 • Account Features

10

1

0

You'll never pay more than 10 daily fees per line, per bill period.

"You'll never pay more than 10 daily fees per line, per bill period." Does this mean that for my 3-week trip abroad I will not have to pay $210?

Questions

 • Account Features

10

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Upgrade

When you upgrade what fees are paid upfront?

Questions

 • Account Features

12

1

0

Smart Home Manager, unable to view profiles

I cannot see the profiles I have created on Smart Home Manager. I tried on the mobile app and website and cleared my cache, but none of them are working. The profiles seem to exist still because when I try to make a replacement/new profile, it says, "Already in a profile." Since I cannot see any pro

Questions

 • Account Features

24

1

0

My own account for years and number no sharing

My question is really for att wireless services I have been with you guys for years I’ve been the only person on my account and the only one authorized to do anything on my account and the only account holder that supposed to be on it. I’ve had the same number for years. I looked my number up the ot

Questions

 • Account Features

17

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0

Accepted Solution

Official Solution

is there a way to clear/un blacklist phone numbers reported as junk by apple

i accidently reported a text message as junk on ios 16 now the number is blacklisted

Questions

 • Account Features

34

1

0

Accepted Solution

Official Solution

Dropped calls when I have to enter additional selections on keypad

When I make a call and you get a recording asking to make a selection, my call is dropped. choose 1 for this, choose 2 for that, when I choose my number nothing happens and then the call is dropped.  This has happened to 3 different phone numbers so it's either my phone or ATT.  Anybody k

Questions

 • Account Features

25

1

0

Call forwarding USSD code

Greetings My understanding is that AT&T Wireless customers can turn on call forwarding by opening their main dialer app and dialing *21*1234567890# , where 1234567890 is the phone number to forward to. My question is as follows: Does dialing the code result in the call hanging up immediately aft

Questions

 • Account Features

27

3

0

Separate 911 addresses for Family Plan phones

Need to set up different physical street address for 7 lines on our Family Plan. No one uses wiFi calling... just regular calling.  Some Android phones, some iPhones.  Only 4 of the lines are listed on our ATT account in the 911 Address section and only 2 of those have a link to change

Questions

 • Account Features

32

5

0

returned phone

A iphone was returned to this warehouse after a wrong address issue with UPS. How can I get details on this device?  Order #56-807000044955707

Questions

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33

3

0

Accepted Solution

Official Solution

Active Armor not working For My Identity

Requires setup, but it does not accept the entries

Questions

 • Account Features

28

1

0

Accepted Solution

Official Solution

How do I turn off Currently from AT&T ?

Try to open Chrome ap and Currently from AT&T keeps loading

Questions

 • Account Features

69

1

0

Accepted Solution

Official Solution

WIFI RANGER

I forgot my password for my WiFi ranger in my RV and cannot seem to find a recovery for it anywhere. What are my next steps?

Questions

 • Account Features

32

4

0

Visual voicemail

My visual voicemail is no longer working on my Galaxy s22 ultra, I powered off and on, still nothing.

Questions

 • Account Features

28

3

0

Accepted Solution

Official Solution

How can i get passport with my phone?

What is the process for getting the international passport plan with my phone line?Is it a good idea to upgrade to a different postpaid plan?

Questions

 • Account Features

46

2

0

Accepted Solution

Family Member Access JUST to HBO Max

Sorry ... know this question has been asked a thousand times, but no amount of community search or googling has led to a clear and non-wiggly answer. I have several teenage family members. I want to give them access to HBO, but not to the main account where they could see billing or activity history

Questions

 • Account Features

48

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0

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