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If there's any programs help?

I was wondering if there's any programs out there that can help me pay my last due balance on my phone number since the COVID pandemic because I lost my jobs and ended up being homeless since it started so I was just wondering if there's a program out there that can help me get caught up with my bil

Questions

 • Wireless Billing

2

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10 months after I signed up -- still No credits & discounts started

I started my wireless service for 4 lines in November 2021. I am not getting my credits for porting from different carrier. I am not getting my 25% discount for internet customers. I am having gigabit internet from few years. And I combined my internet bill and wireless bill in an 2022. I am call

Questions

 • Wireless Billing

7

0

0

Signature Program Elite vs Premium

AT&T recently switched their top tier program from Elite to Premium to avoid having to offer HBOMAX for free to new customers. For those of us who are on the elite program are we still eligible for the signature discount? Currently the "legal stuff" outlines requirement to be a part of the Premi

Questions

 • Wireless Billing

13

1

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Combined billing

I moved to combined billing and also disconnected U-verse. I paid 2 months of invoices for wireless, internet and U-verse to my old account numbers. I was also billed for the 2 months of internet and wireless under the new combined billing account and the payment was auto withdrawal. I have

Questions

 • Wireless Billing

10

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I was scammed

I saw AT&T still had their "any year any condition" deal going on with Samsung and I decided walk into an AT&T store to trade in an old Galaxy S3 for $800 credits which went great. I decided to use the credits to get an S22 and I was told by the manager there was a promotion going on where I

Questions

 • Wireless Billing

23

6

0

Global IMO Discount

Hi, I currently work for a tech company and am enrolled in the IMO discount. Last month, July 2022, my discount was not applied, it was about $98.10 dollars more and AT&T charged me.  I spent about 5 hours on the phone with about 15 different employees to try to get this corrected to no av

Questions

 • Wireless Billing

8

0

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Why do At&t have hidden fees?

Hi, I was a tmobile customer; & I switched to at&t because of a sale rep. that was in my neighborhood in the new city I moved to. I never had at&t before, but he was able to sell his service very well. He told me, that my trade in would cover the $800 for the 13pro and there will be a ba

Questions

 • Wireless Billing

20

2

0

Refill pin card

I have messed up my refill pin card. Is there anything I can do to get a new one. Aside from getting a new one because I don’t have the money to pay for a new one.

Questions

 • Wireless Billing

12

1

0

Accepted Solution

International Add-Ons

I have 7 lines on my account--I want to make sure I wouldn't get any surprise charges since friends/family on the account may engage in international travel in the near future. When I check "Manage add-ons" on each of the lines, they all have "Travel at pay-per-use rate" enabled and nothing else.

Questions

 • Wireless Billing

21

2

0

Closed

Misleading salespersons and crazy high bills

I was in Sam’s club one day and an AT&T rep (I’m guessing a contractor from another company representing AT&T) convinced me to sign up. They kept mentioning my bill will go down “when you sign up for the AARP discount”. That did not sound right, but it wasn’t until later that It sunk in tha

Questions

 • Wireless Billing

53

8

0

5G so slow

The town I live in does not have 5G. But anywhere that I travel to when my phone is in 5G it is so slow. And I mean anytime it's in 5G. I have traveled from North Minnesota to North Dakota and down to Kentucky. And again does not matter the area I am in. If it says 5G it is slow. We pay $320 monthly

Questions

 • Wireless Billing

37

12

0

Fraudulent Wireless account opened when signing up for internet

I recently changed my internet provider to ATT and did not sign up for wireless. This was all done via phone.  The confirmation email for services only described my internet services.  Now I have received a bill for a wireless number I didn't not sign up for and cannot even cancel since I

Questions

 • Wireless Billing

36

4

0

Accepted Solution

Official Solution

How do I change my Payment date for Autopay?

I am on Auto pay And I want to change my payment date

Questions

 • Wireless Billing

93

4

0

overcharged

ok for the 2nd time now , A phone was upgraded at a store ( this time Leland NC) old phone was turned in , was to get a credit ( with in 2-3 months ) for the phone to applied monthly for the amount being charged in the finance. This was May 21 2022 , the Phone turned in was  Galaxy A51 5G to S

Questions

 • Wireless Billing

27

3

0

Understanding ATT billing basics

I have recently taken over the job of paying our families cell phone bill. Deciphering the ATT bill can be challenging but here is what I summarize: 1.  ATT provides cellular services to customers and demands payment in advance.  My billing cycle starts on the first.  The paper bill

Questions

 • Wireless Billing

24

3

0

Non returned device fee

I signed up for a $10 watch plan using split billing on my company phone. It was a nightmare to get service started but after a few weeks it finally got activated. Today I get a bill for over a thousand dollars. I check my account and they are charging me a non returned device fee. But I never eve

Questions

 • Wireless Billing

40

5

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Help with trade in order!

I just ordered the S22 trade in deal and I was wondering if I could cancel that order? If not I was wondering when the new phone arrives can I send it back and will I get a refund on what I spent to order it and if I will be charged the $30 upgrade fee?

Questions

 • Wireless Billing

16

1

0

DM Message

I found the chat icon, thanks. I started chatting, waiting for a reply back, but none yet, how long does it take for a reply back to me? I have been waiting for over 20 minutes now 😒 🙄.

Questions

 • Wireless Billing

16

1

0

AT&T Lost my trade in

I purchased a new iPhone and a new plan last year. I traded in my old iPhone at the time in person at the store (which was in great, working condition). They said that my installment plan for this phone would be $10/month since I was trading in my phone. However, I just checked my account and I’ve b

Questions

 • Wireless Billing

10

0

0

Accepted Solution

Official Solution

Bill shows text message sent three times but I only sent it once

Under text messages the mobile number I sent a text to is showing up three times. Why?

Questions

 • Wireless Billing

27

3

0

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