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Change password

I need to change my password but don't have access to my old email

Questions

 • Wireless Account

6

1

0

Password change

I need to change my password but no longer have access to my old email

Questions

 • Wireless Account

10

1

0

It's not you, it's us. We hit a snag and can't show your info right now. Try refreshing your screen to see if that works

I'm trying to get my PUK code because I accidentally put in the wrong sim pin too many times. I'm military and deployed right now, so I have no service to call AT&T. I was told to go online and get it through "manage devices and add-ons" and I'm trying and trying but nothing is happening. Instea

Questions

 • Wireless Account

6

0

0

Transfer a current line to new prepaid plan?

I am on payment 25/30 with my current iPhone. I currently have Next on this line. I made special trip to the AT&T retail store to ask if I can transfer this line out even though it’s still being billed. I was told I could. Same day, port my number out even with balance owed. [he just reminded m

Questions

 • Wireless Account

11

3

0

AT&T making things impossible for military members

Texas state law (along with most other states) state that a drivers license remains valid beyond the printed expiration date when accompanied by a valid military ID. AT&T ignores this law and rejects military members with a valid driver license for no valid reason. This is unacceptable AT&

Questions

 • Wireless Account

28

4

0

Rude Att sales representative

I called to check on my order because I received a message it was canceled and the representative talked to me so rude and didn't want to help. I then asked her name and she told me she not telling it to me. The way she talked to me was so rude and no one deserves that.

Questions

 • Wireless Account

13

1

Has anyone's Hotspot been taken over by another phone?

I have a Samsung Galaxy A11 and a Hotspot plan. A couple of weeks ago I could not access my Hotspot. The access button was grayed out. When I looked at the network, it showed a different phone and a different password. My phone had to be factory reset. How can I prevent this from happening again?

Questions

 • Wireless Account

3

0

0

Flip phone switch

My mother dropped her flip phone in water last night and it isn't working now. I know that previously, a go phone could be purchased and the contract SIM card used in the go phone. Can that still be done?

Questions

 • Wireless Account

13

1

0

Late Trade in of Iphone

I was supposed to trade my iphone in within the 30 day time frame.  I got very sick and did not make it back to the store within that time.  I called the trade-in company and explained the issue with them and they said they would extend the deadline.  However, when I went to trade my

Questions

 • Wireless Account

16

2

0

Blatantly lied to and ripped off

I needed a phone with the ability to hold 2 sim cards from different carriers, so I could stop carrying 2 phones around. After some research, S22 ultra can do it. I had Verizon, but they wouldn't cut me any deals on a new phone. Then AT&T shows up to change my modem and I tell the store manager

Questions

 • Wireless Account

29

5

0

Placing an Online Order

Over the last two weeks I've tried to purchase the iPhone 13 several times, and my order gets cancelled every time. I keep receiving this message: " For your security, we canceled your order. We couldn't confirm this order came from you. We'll release any pending charges within 3 business days. Want

Questions

 • Wireless Account

11

1

0

I Lost My Number AGAIN!

In May, I spent a long time contacting your customer service because I couldn't dial and even lost my account. I was told by your customer service that it was the problem in your system. Luckily, the problem was finally solved and I recovered my number and the money in my account. I set up auto-pay

Questions

 • Wireless Account

35

6

0

Wireless service cancelled as fraud activity

Wireless service cancelled as fraud activity. When contacted fraud management though form submission, as a reply they say account was created without my authorization. I’m trying to get back to fraud management team which only reaches to voice answering machine and no human handles it. Hours do I co

Questions

 • Wireless Account

22

2

0

unable to get a rep to do a simple task

I ported over my landline to a cell line, they were told not to touch my existing plan, I have a retired plan that I repeatedly told them I did not want changed under any circumstances. That is a mobile share 3 GB plan with 3 lines, I added a separate line for unlimited Premium with 50 gb hotspot m

Questions

 • Wireless Account

17

1

Accepted Solution

Restore Cancelled Wireless Account

Hi all, Decided to switch carriers due to some personal issues with AT&T and was told by a representative that after canceling my service, only then will I be able to transfer my phone number to a new carrier. Fast forward to today where T-Mobile is telling me that numbers can only be ported

Questions

 • Wireless Account

36

4

0

Unlimited plan removed

We have had unlimited data on our hotspot, MF923, since 2016. Evidently in the last 3-4 months, AT&T has switched the plan from unlimited to a set limit with overage fees. The charges for the last three months have been roughly, $400, $400, $800. My wife attempted to call AT&T Wednesday nigh

Questions

 • Wireless Account

35

4

0

Accepted Solution

fraud by individual Jerremy H with the IHX team

I recently transferred my account from T Mobile to ATT and what a mistake that was. The ATT associate led me to believe that I would pay $50.00 for 2 lines of service. They took my phones for trade, and they now tell me that I cannot recover then. All I want to do at this point is to recove

Questions

 • Wireless Account

17

1

0

Prepaid

I paid my prepaid account today and it is still not letting me place calls or texts or has data.

Questions

 • Wireless Account

15

2

0

Fraud

Form for fraud activity on my cell phone

Questions

 • Wireless Account

19

2

0

I was lied to about a phone purchase when my other phone broke

I was told when my phone broke that I'd have to mail it in and it could take over a week to get back ( I can't go without a phone that long) so I asked if there was any way I could get a new phone seeming I was making installments on it. I was told that if I started making installments on a new phon

Questions

 • Wireless Account

23

3

0

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