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Cable across my property

Att put a cable in our back acreage without permission. Instead of running it from the right of way along the property line, they ran it across. My husband almost ran it over w our riding mower. It would have ruined our mower! They have no rights to come onto our property nor did they ask. I'm livid

Questions

 • AT&T Fiber Installation

22

6

0

Accepted Solution

Official Solution

Need iPad eSim unlock

I bought an iPad Pro and I was trying to use my TMobile eSim on it but it seems to be locked to AT&T. Is there a way my eSim can be unlocked PLEASE @ATTHelp

Questions

 • Apple

48

11

0

Accepted Solution

Phones from other vendors.

I am planning to buy a Samsung phone through best buy. I have an account through you guys. Will there be an issue with activating the phone in a store after I get it?

Questions

 • Samsung

14

1

Accepted Solution

Sign up for 25 cent per minute plan for new prepaid line

How can I sign up online for a new ATT prepaid line on the 25 cent per minute plan? I am not able to find the 25 cent per minute plan on the ATT prepaid plans page

Questions

 • Plans & Features

13

1

0

Accepted Solution

Billing issue.... come on, ATT!

A while back, I cancelled TV service with ATT, but kept internet and phone. I got DirectTV instead. They gave me combined billing, so it is all charged at once. I cancelled on March 8 or 9. A couple weeks ago, I got a bill for $181 for the ATT UVerse (which I cancelled). I called them, and they apol

Questions

 • Wireless Billing

21

2

0

Accepted Solution

International Day Pass Question

We travel overseas a few times a year and typically turn off all cellular service on the phone and use our devices only for internet. A time or two we have needed to make a call to a hotel in the country we are in. I am considering adding AT&T International Day Pass. Can I add the pass for the t

Questions

 • Network Coverage

12

1

0

Accepted Solution

Fiber

AT&T is installing what looks like a TDM PON in our neighborhood. I understand that it will be feed from a central OLT to passive splitters. My question what’s between them interface/modem in the house if anything? As I understand it the fiber from the splitter goes to a OTU/ONT is that in the h

Questions

 • AT&T Fiber Equipment

38

4

0

Accepted Solution

I feel deceived and I am outraged with AT&T.

I recently spoke with Andre F [email scrubbed] about my monthly bill is too high.  He said, he saw problems with how the account was set up and asked my permission to make changes.  He assured me that by adding a new line, my bill would be lowered.  I questioned this and he assured me again, that my

Questions

 • Wireless Billing

32

2

Accepted Solution

New Active Armor upgrade fails uploading contacts (A32-5G)

Upgraded from Mobile Security / Call Protect to FREE version of Active Armor over a week ago and it immediately began failing while uploading contacts several times a day. I uninstalled the Call Protect app in case of conflict but did not help. Reading Active Armor revues shows this to be a fairly c

Questions

 • Tones, Games, Videos, More...

21

2

0

Accepted Solution

IP passthrough and network security.

If I connect my AT&T fiber modem in IP passthrough mode to a tp-link mesh network do I lose security scanning provided through AT&T for each device connected to the mesh?   Setting up my tp link router as an access point disabled my mesh so that option won't work. 

Questions

 • AT&T Fiber Installation

35

4

0

Accepted Solution

Lost Ark not going past character select screen

I'm wondering if it's a bypass issue or port issue? I have IP passthrough set to passthrough with dynamic. I can play other games but not this one

Questions

 • AT&T Fiber Equipment

32

4

0

Accepted Solution

Official Solution

access cellar data

when trying to access cellar data & then managing AT&T Account, i get the error message "invalid access" USIM9991 on my iPad Air. What should I do?

Questions

 • Account & Usage

418

36

0

Accepted Solution

Security options in SmartHome Manager

I do not see an option in my SmartHome Manager app for security options. It tells me I am "Online", but I am expecting to see that I am "Online & Secure". It appears that I have the latest version of the app, so I am puzzled. Insight appreciated.

Questions

 • AT&T Fiber Equipment

24

13

0

Accepted Solution

need very old phone logs

Hi, I am in need of some pretty old phone logs. I need them from 2006 and 2007. I know this is a long shot because it's so long ago - is there a way to get this? I also understand that it wouldn't be content, just a log of incoming and outgoing calls or texts. The account holder's name was Shelb

Questions

 • Other Phones & Devices

23

2

0

Accepted Solution

Heavily Damaged Pedestal Box and Exposed POTS Wires

There is a heavily damaged pedestal with exposed POTS wires in my neighborhood near my home. It is an eyesore. I have been unable to get it repaired by contacting support on the My at&t app.

Questions

 • Landline Phone Troubleshooting

15

3

0

Accepted Solution

Wi-Fi Calling for TCL 20 Pro 5G

Hello, I can't find the option to enable wi-fi calling on the TCL 20 Pro 5G... 4G LTE works fine around town, and wifi connectivity is fine. Wi-Fi calling is enabled as an addon in my AT&T portal, and it worked for the last phone I had with this SIM card. Under the Calling section of C

Questions

 • Network Coverage

23

2

0

Accepted Solution

Customer Provided Modem-Router

Can a customer provide his/her modem-router to use with AT&T high-speed fiber service instead of renting the device from AT&T? If so, what equipment can be used?

Questions

 • AT&T Fiber Equipment

27

2

0

Accepted Solution

Landline cancelling

I need the phone number to customer service so I can cancel my Mother's landline service but keep her internet and WiFi service if possible. Also to keep my at&t email accounts opened too She is incapacitated and doesn't answer her phone or use it anymore. I am her 70 yo son paying for hers

Questions

 • Landline Phone Plans

22

5

0

Accepted Solution

Apply for cell phone

How do I see if I qualify

Questions

 • Android

11

2

0

Accepted Solution

Fiber internet

Will AT&T use my own under ground conduit with pull string to install my Fiber service from street to my house,700 ft away?

Questions

 • AT&T Fiber Ordering

29

2

0

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