Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (846)

Activity

Accepted Solution

Hoping to get a payment extension

I do not have enough funds in my account to successfully accommodate the auto draft amount for my pre paid service today. Ample funds will be in my account this coming Friday though. Is it possible to get a payment extension that can occur on September 30th, instead of today? I've never missed a pay

Questions

 • Account & Usage

31

2

0

Accepted Solution

Adding a new phone line to my mom's At&t account

I'm originally with Metro PCs but I want to join my mom's At&t phone plan with an iphone instead of the phone I currently have with Metro. I want to keep my Metro phone number but switch over onto her plan with a new iPhone. What steps am I needing to take to do this?

Questions

 • Wireless Account

28

2

0

Accepted Solution

How do I cancel a second line on my account

The site says to call. When I call it says the hold times are unusually long and to go to the site. Then the site says to call. Endless loop. Frustrating.

Questions

 • Wireless Account

17

2

0

Accepted Solution

Add domain to white list

A company I deal with in Korea recently changed their domain provider. Since then, I have not received any emails from them, and they have not received any from me.  Other than that particular company, I have had no issues with my sbcglobal.net email and my communication with everybody else ha

Questions

 • AT&T Mail Login & Security

18

5

0

Accepted Solution

Will I be charged an upgrade fee (new iphone 13 mini)

I am an AT&T customer updating form an older iPhone.OK, I decided I like the mini form factor and so buying an iPhone 13. If I buy the phone at Apple, I have the choice of them activating it with AT&T or getting it without any activation. Price is the same. BTW, I notice that all the other c

Questions

 • Wireless Billing

40

3

0

Accepted Solution

Out of country text and call

My wife is a 1(251)-XXX-XXXX number. She is about to land in Sydney and then catch a flight to Melbourne where she will be for the next few weeks. I see the country code is 61 for Australia, but 61(251)-XXX-XXXX doesn't work because it's too many digits. I need 2 numbers to replace the '251' in orde

Questions

 • Network Coverage

15

1

0

Accepted Solution

Official Solution

Can already unlocked phone becomes locked when erased or factory reset

My phone was just unlocked. Wish to erase some information on it. So I am contemplating a factory reset.

Questions

 • Apple

59

5

0

Accepted Solution

Return iphone

I got the new 14 pro max friday 9/16. Activated and ready to go. I returned my 12 pro max in the same box with the return label and everything that they gave me the next day Saturday the 17th. Per the instructions I kept a copy of the post office. Return receipt. And the post office app says it was

Questions

 • Apple

58

12

0

Accepted Solution

How to update

hi i recently bought a LGV60 from amazon and i just put my att prepaid but I haven't received any updates, im on wifi, full charge, and conected to a ATT Tower :/ and there is no way to use lg software to update this phone :C any ideas on how to force the update :c

Questions

 • Android

33

2

0

Accepted Solution

Healthcare discount

There are more than just doctors and nurses working in healthcare. I work in healthcare in interventional radiology but am not eligible for healthcare discount. It is kinda of (Edited per community guidelines). that all the other healthcare professionals are always overlooked. Disappointed in AT&

Questions

 • Wireless Billing

25

2

0

Accepted Solution

AT&T changed my account address without my consent

My AT&T internet stopped working on 8/19/22 and I called and they scheduled a service appointment for 3 days later.  I used AT&T Smart Home Manager to see the appointment and it was for the wrong address! I called AT&T and told them that my address was wrong and they said that AT&a

Questions

 • AT&T Internet Account

68

6

0

Accepted Solution

ATT Wi-Fi Extender Help......

When I move the ATT Wifi Extender closer to the side of the house where my outdoor security cameras are it tells me that it is too far from the gateway to connect. I have a hardwire location on that side of the house, can I just leave the extender hardwired and get it to broadcast that way? This ext

Questions

 • AT&T Fiber Equipment

30

2

0

Accepted Solution

Official Solution

Unable to accept AT&T Terms and Conditions

I just pre order the IPhone 14 pro max at my local AT&T store to be shipped to my house. After viewing the order on my account, it says "Your orders are on hold. See details “ After clicking that it’s says to Read and accept our Terms & Conditions." I click the link to the TnC, and it says t

Questions

 • Apple

400

16

Accepted Solution

Configure my ATT/Yahoo email account in Outlook 2019

Trying to set up my ATT/Yahoo email account in Outlook 2019. When outlook asks for my Yahoo email password, it will not accept it, even though I'm sure it's the correct password.

Questions

 • AT&T Mail Setup

32

3

0

Accepted Solution

Phone number for egregious customer service issues

Is there a phone number I can call for especially egregious experiences? I was given misinformation and ended up getting sold into two different accounts (one for me and one for my ten year old!) and then they were never merged appropriately after long calls I had to miss work for. I was then bille

Questions

 • Wireless Billing

50

4

0

Accepted Solution

Getting A Bill With Address

How can I get phone bill statement with my address on it so that it can be used at the DMV as residency proof? For prepaid account, the account history on Paygoline does not contain address, although I had set my address in the profile.

Questions

 • Account & Usage

19

1

0

Accepted Solution

History log of text/calls.

Hello, how far back can I go to get text/calls and is it possible to get the messages that were outgoing/incoming?

Questions

 • Wireless Account

26

1

0

Accepted Solution

Att internet gateway

My internet equipment gateway was stolen, i have police report, what can i do now? To mail to ATT what department and about non-return fee (NRF), will i receive from mail or online account? Please help, thank you.

Questions

 • AT&T Internet Equipment

43

1

0

Accepted Solution

How to convert physical sim to esim

I am currently using a prepaid AT&T plan with a physical sim with an iPhone 11 and with WiFi is connected. I try to go to setting - cellular - convert to esim. However, iPhone told me there was an error. unable to perform the action. What should I do? Any suggestion would be appreciated. Th

Questions

 • Apple

49

5

Accepted Solution

Replacement phone blues.. or the shade formerly known as...

Nutshell...S22 ultra stolen from work locker.. a-holes! Asurion backed so a few days later dude drives two hours to deliver my phone, hi five and bacon grease on the side.. bummer alert it's black...I was told as per policy I would get exact phone I paid for. Picked out,, signed a contract with.. it

Questions

 • Samsung

25

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.