Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (4.9K)

Activity
Use Xfinity Home Equipment with ATT Digital Life

If I change over to ATT Wi-Fi and Digital Life from Xfinity will I be able to use my Xfinity equipment with the Digital Life Service? Are they compatible?

Questions

 • Device Troubleshooting

501

3

0

Closed

Battery backup battery fails.

My alarm has a battery backup.  That battery will not remain charged. Most recently I had a new battery 3 days and the red notification light came on.

Questions

 • Device Troubleshooting

271

2

ZTE won't connect to wifi

My Digital Life ZTE tablet won't connect to wifi. I cleared/reset it to try to resolve the issue but it still won't connect. All other devices in the household connect; this is the only device that won't. It scans and displays one of two of my networks but after entering the password, the screen say

Questions

 • Other

2.9K

13

0

Smoke Alarn Beeping After I Just Replaced the Batteries

We have a constant beep from one of our smoke detectors-1 long beep every 5-6 minutes. This started after we replaced the batteries. A notice on the key pad now says to replace the battery in that specific detector. We checked to see that the batteries were installed correctly.

Questions

 • Device Troubleshooting

39

3

0

Accepted Solution

Official Solution

thinking of canceling my at&t security system. can yale door lock work with alexa if i cancel

i am thinking of cancelling my service but want to continue using the yale digital door lock.  i have alexa.  can i make it work with alexa?

Questions

 • Other

443

3

0

Closed

Tech Damaged HVAC during Thermostat Install

During install of the Digital Life system, the tech failed to disconnect power on the HVAC unit prior to attempting install of the thermostat. This caused damage to the transformer and control board in our HVAC unit. Repair cost $850.  Attempting to file a claim with AT&T to get reimbursed for the r

Questions

 • Other

423

4

0

Closed

Video recording time

Is there a way to increase video recording time past 60 sec?

Questions

 • Device Troubleshooting

241

3

0

Accepted Solution

Official Solution

DLC-100

I cancel my subscription to Digital Life and they delete via internet the software and configuration of my house; now I have no communication from the keypad and controller. How can I access to the controller to configurate again my house sensors? I understand if I cancel the subscription the moni

Questions

 • Device Troubleshooting

127

5

Closed

Directv Feedback

I used to be able to go on my desktop or my iphone & log into Directv.com and use the TV Guide to schedule shows to record. Apparently both those features were taken away. In Directv.com when I click on Guide, it says they are unable to process my request AND I should keep trying! Time to remove

Questions

 • Apps & Programs

60

2

0

Remove Digital life from purchased home

I just bought a house that is fully wired for Digital life: cameras, thermostats, DLC 200. I don't know the name or account number of the previous owner and that I can't use the equipment without providing that for the transfer. So how do I remove the equipment? Will I be able to use new thermostats

Questions

 • Device Troubleshooting

151

6

0

Closed

Motion Sensor Not Working

I noticed today that my motion sensor does not trigger the alarm if it is set.  I'm wondering if the battery on it is dead.  Should I see a red light or any other indicator if it has power? Ryan

Questions

 • Device Troubleshooting

679

1

0

Accepted Solution

Official Solution

Use of equipment after 9/1/2022

Can the key pad, sensors and alarm still perform without Brinks or Digital life monitoring  

Questions

 • Device Troubleshooting

121

2

0

I have purchased a home that has a DLC100 system. Can I transfer previous service?

I inherited a DLC-100 system when I purchased this home in May.  It has cameras on two doors and sensors on doors and windows.  The previous owner said that the system was operational, but she didn't have it monitored.  She apparently stopped the monitoring when her two-year contract ended... but sh

Questions

 • Other

721

4

0

CO detector and smoke detector were 3 years old when installed.

Having issues with CO detector and Smoke Alarms not functioning properly.  Installed system on March 20, 2016.   Smoke detector is dated March 7, 2013.  CO detector is dated April 2013.  Half of my devices are going offline.  Tried to troubleshoot devices, the system said they would send a new CO de

Questions

 • Other

1.2K

5

0

Closed

Camera records video but no image seen

My camera program is set up to capture motion and immediately alert me via e-mail and my iphone. I get the alerts and log on to see the video only to find that the image of what was recorded is not see.  If the image is captured in the front camera a get duplicate alerts for both cameras front

Questions

 • Device Troubleshooting

97

1

0

Closed

Transferring Digital Life Service

I was wondering if anyone could help me understand why it is that when you move and want to transfer your service you basically have to start over with a new contract and equipment? Can I at least utilize the old equipment in addition to the new? Thanks

Questions

 • Other

1.2K

6

Bought a Home with ATT Digital Life Equipment

Is there a way to activate service to existing digital life equipment? The home I purchased has all of the equipment but I was told via a phone call that I would have to replace perfectly fine equipment just because I am not the previous homeowner? Does not make sense as technically I OWN the equipm

Questions

 • Other

112

7

0

Accepted Solution

Official Solution

Closed

Remove DLC-100

How can I remove an unused DLC-100 box from the wall? There seems to be a security screw or bolt at the top which I'm unfamiliar with that is keeping the front panel from opening. I've tried unscrewing the security bolt but it seems to be attached to some kind of spring and it won't release the fron

Questions

 • Device Troubleshooting

340

18

0

Accepted Solution

Official Solution

How do I cancel my contract

Need to cancel my contract, can I do it in the app?

Questions

 • Billing & Payments

95

2

0

thank you to the CEO and his office

A couple of days ago, I made a post to this forum. At this time, I want to take the time to the CEO and his office for taking the time to assist. The issues dear to me were resolved in a timely manner.  Kudos.

Questions

 • Other

87

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.