Received my self installation kit. The fiber cable and SFP were not included. However, my home has an old ONT, so I can’t use those items anyway. There are no instructions for how to connect the new gateway to an old ONT. Please help! 

I recieved my new modem from AT&T and was told I had until July 7, 2022 to return it or I would be charged a non equipment return fee. When I recieved my new equipment I was given a box to ship my old equipment back in alone with a return shipping label and a barcode that was linked to my accoun

!TLDR AT THE BOTTOM! Hi Everyone. I'm having a difficult time trying to root cause a reoccurring issue I'm experiencing while playing any sort of online, competitive FPS. That issue is simply packet loss. I've used the built in overlays of both Fortnite and Warzone to identify packet loss as it i

Hi, I’m writing this as I am experiencing the third straight day of no call, no show from technicians. Two weeks ago AT&T installed fiber to my house and gave me the gateway.  It didn’t function when the tech set it up and he noted there was a problem up stream on the pole and “that it wo

Can't sign into the setup app(att smart home app).

Hi, I have an AT&T Internet 1000 service that says HBO Max Included. However, when I try to use my AT&T credentials to sign in on HBOmax, it says it cannot verify my subscription. So do I have it or not? Thanks.

i logged in after seeing i have a bill i need to pay but when i checked i couldn't see my bill nor my services listed anywhere so i tried to pay without signing in but when i tried to pay it says my account doesn't exist

We bought a brand new home at the end of July in Charleston, SC. Every person has a box set up outside their home to run the conduit to their home setup. Our box is sitting on the ground, undug and no conduit ran to it. I’ve had 3 AT&T Techs come out in the last 2 weeks and nothing has been done

I'm having trouble with port forwarding using the BGW320-500 gateway, I'm trying to access my synology NAS drive remotely, I can connect to it using RaiDrive (WebDAV) but it's extremely slow (1.7Mbps). I have checked https://www.yougetsignal.com/to

Will BGW320 provide enough strength to reach pool house 80ft from router ? Wanting to stream TV and general laptop access (not gaming).  Or is there an extender or other option without running additional fiber to the pool house ?

I am having fiber installed Tuesday. I do not currently have any Ethernet cable wired in my house. Will the install tech run a new drop? If so can I get multiple jacks installed and if so how much additional is the cast. I assume it depends on the run length but an estimate for 2 addition runs of a

I'm trying to open up some ports for my ps4 but when I sign into my router there is no Nat/Gaming tab to select to open any ports. Why does my ATT router interface look different than all the other interfaces I see whennthey are logged into their router?

We had a power outage in our neighborhood and every since my network isn’t showing up on any devices. I ran all diagnostics in the smart home manager app and it finds no flaws yet, I can’t connect because my network isn’t on the list.

I have tried to access att.com from Chrome, Firefox and MS Edge. In all cases, whenever I try to sign in to the website, it will accept my password but then automatically log me out of the account. I have gone from sign in page back to sign in page without even seeing my account details. I cannot

I have a BGW320-500 router with AT&T Fiber internet and am trying to configure my router's settings to allow me to host a Minecraft LAN server over my home wireless network (Note: this is NOT the same as hosting a multiplayer server for players on different networks, which requires port forwardi

I do a speedtest on cell phone (wifi connected via Gateway) - 300+ Down/Up. I do a speedtest on Desktop (ethernet connected direct to Gateway) - 90 Down/120+ Up. How is my Wifi 3X faster than my ethernet??? thanks!

Hi! I recently moved into an apartment complex and when I went to set up my internet, AT&T showed I was eligible for fiber as well as for self install. I received the gateway, along with a red ONT cable, yellow ethernet cable, and power supplies for both the service box and gateway. I found the

My high speed wireless went out 48 hours ago. Contacted customer service and had to call back 5 times because I continued to be placed on hold and no one would come back to me. the last call I set on hold for 2 hours and 20 minutes before I hung up!!!! this is ridiculous, out rages, and out right

I had ATT Uverse broadband internet, it never went out, was rock stable. ATT called repeatedly asked me to update to fiber, last time they said they would update to fiber for free, no equipment charges and my bill would not change but my internet would be faster. Wish I never did it, what was once

I have a home based business in New Orleans. Fiber is available on the other side my street, but not my side. Who can I talk to about getting this available on my side of the street? My wireless connection to cox internet at my house is way faster than ethernet to my current AT&T DSL.