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Call and text history.

Does at&t prepaid delete phone records such as phone calls and text messages on the data usage history from your account? I am trying to figure out if an call or text message was done on a certain date does that show the correct calls and text messages from that day? If so if I had no more calls

Questions

 • Account & Usage

98

21

0

Unlock my prepaid phone

It’s a prepaid phone and you guys locked it

Questions

 • Phones, Tablets & Devices

6

1

0

Unable to make an international call with PREPAID phone

Hi, My wife has a Samsung Galaxy S9 on a grandfathered PREPAID 10c/minute plan. She's always been able to make international calls before. But today she tried calling a number in Ukraine and keeps getting "unable to complete the call" no matter how she tries to dial it. We put more money on her a

Questions

 • More AT&T PREPAID Discussions

2

0

0

Phone bill extension

I get paid on the 17th and my phone bill is due on the 12 I’m trying to get an extension till the 17

Questions

 • Account & Usage

12

1

0

16gb Per Month? Unlimited Talks with Anyone?

I'm not sure whether it's 16g per month or 16g in a year, and whether I can talk to everyone or only at&t users

Questions

 • Plans & Features

16

2

0

Accepted Solution

Official Solution

buying phone online

I am looking to purchase a new prepaid phone. When I went to an ATand T store I was told they didn't have anything under $200.  I am happy to buy something online, but can I bring it to that store and they can set it up for me?

Questions

 • More AT&T PREPAID Discussions

114

2

0

Bell phone cant use an ATT SIM

Hi My wife and I were travelling in the US and wanted to use ATT SIMs in our dual SIM phones, which are registered with Bell Canada. Thew phones are unlocked. My wife was able to get an ATT SIM i9n her iPhone. I have a Pixel 5 (with an IMEI number) and the ATT rep said my phone was unable to use

Questions

 • Account & Usage

35

4

0

Plan change

I changed my plan, but I started my last plan for one week, and now my last plan can't use. I also need to pay for the present plan. Because when I started my card, the assistant said I can changed plan whenever before my plan finish, the plan I changed will take effect in next month. So I changed,

Questions

 • Plans & Features

23

1

0

How long do I need to activate when I port in the number?

I port in the number to ATT. However, I still want to use my old plan from the service provider that I'm porting from until the old plan expires. How long do I have before activating the AT&T SIM card and closing up my old account?

Questions

 • Plans & Features

21

2

0

Getting an E-sim before receiving the physical sim card for the 12month prepaid plan

Hi, I am currently living outside of America but I plan on going back soon. I was hoping to start the 12 month prepaid plan with at&t but would like to get the plan activated before landing in America. Would it be possible to get a E-sim for the new plan before receiving the physical sim card?

Questions

 • Plans & Features

14

1

0

Inquiry regarding prepaid cards

Hi, I just made a stupid mistake and would like to know if there's any solution. I bought numbers of perpaid cards as I thought I could use them to pay for an annual plan. Now I know that the cards can't pay an annual plan, and my account balance appears to be zero for some reason.  On my a

Questions

 • Account & Usage

25

3

0

Cell data on Android keeps cutting out

I cat even watch a video without it buffering I pay for the best plan and I don't have a data limit set or the data saver on and it says I have full service.

Questions

 • Account & Usage

13

1

0

visual voicemail

I have had my phone account for a couple of years. How do i set up visual voicemail? the setup asks me to change my password and when I try it says account does not exist. I think I set up voicemail correctly.

Questions

 • More AT&T PREPAID Discussions

23

3

0

Accepted Solution

Revival of my old AT&T prepaid number

I have not been in the US since the past 3 years due to the pandemic. I had not renewed my old pay as you go number with AT&T but had a credit of close to USD100 in my account. Is there any way I can get my old number revived please. The number I held was [EDITED per Community Guidelines] . Any

Questions

 • Account & Usage

33

4

0

Accepted Solution

I want to sign in my prepaid account outside U.S.

My family and I were visiting Oregon for one month, so I got two prepaid for me and my mom. Now I am back to Taiwan and I want to cancel my prepaid services, but I cannot sign in the prepaid account, and I cannot receive text messages for the temporary passwords. I cannot find someone to chat either

Questions

 • Plans & Features

18

1

0

Could not use add on

I bought an add on for 1GB data on Aug 8 by calling (800) 901-9878, I saw the purchase history on my account, but I could not use the data. I could not see the add on and my current add on is taken up by a promotion that could not be renewed.

Questions

 • Account & Usage

13

0

0

16GB $300/year Prepaid plan retail locations

The website claims this online only plan is “Available online and participating retail locations.” What are the participating locations near zip code 22407? Not a single human I have spoken to in person or over the phone has ever heard of this plan. I’d love to speak to someone face to face who can

Questions

 • Plans & Features

129

15

Trying to charge more whenever you pay amount due

Does anyone else have issues with they’re account payment due? Every time I pay what it says “balance due” on the page when you log into your account, it tells me I owe more money then that to keep my service going. It charges my card and then they cut the service off to my phone saying I didn’t put

Questions

 • Account & Usage

18

2

0

New prepaid by the minute plan coming?

I was about to leave AT&T prepaid as they deleted the pay by minute plan. I heard from one employee that they are bringing it back in October with a 35¢/minute charge. Is there any truth to this?

Questions

 • More AT&T PREPAID Discussions

27

2

0

Prepaid SIM calls and texts do not work

I have a prepaid SIM I am using on Samsung S20 FE. Internet works fine but calls and text do not. I have restarted and have up to date software.

Questions

 • More AT&T PREPAID Discussions

21

2

0

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