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New SIM card for existing device, plan, and number

I signed up for a data-only tablet plan but very stupidly broke the SIM card I received. A new one was supposed to be sent, but after 2 months of delays AT&T cancelled the order (so I’ve been paying for a service I don’t actually have). I bought a different AT&T SIM card elsewhere but have b

Questions

 • Account Features

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0

calls not going to voicemail

I have done all the steps listed in previous forums and tried the troubleshooting tool but my calls are still not going to voicemail. It is saying that your call can't be completed as dialed or the person is not available and to try again later.  My plan has basic voicemail and I had voicemail

Questions

 • Data & Messaging Features, Internet Tethering

1

0

0

Closed

UNREASONABLE PERMISSIONS FOR VISUAL VOICEMAIL

I ATTEMPTED TO SET UP THE VISUAL VOICEMAIL ON MY NEW S7. IT REQUIRES ME TO GIVE "ALLOW VISUAL VOICEMAIL  TO ACCESS PHOTOS, MEDIA, AND FILES ON YOUR DEVICE?" WHY DO I NEED TO ALLOW THIS? I NEVER HAD TO USE VM IN THE PAST. I AM CHATTING WIHT ALBERT WHO ASSURES ME THAT VISUAL VOICEMAIL WILL NOT ACCESS

Questions

 • Account Features

1.1K

4

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Photos disappeared from text messages

In my text messages, the photos from messages over about a month old have disappeared but are replaced by the grey box below. If I click on the grey box, it changes to an exclamation mark.  This started happening a few days ago.  I have tried clearing the cache and freeing some memory.&nb

Questions

 • Data & Messaging Features, Internet Tethering

17

3

0

Active Armor is falsely marking 3rd party VPN as a threat

I have started using Active Armor and have been quite happy with the app. However, I have come across one issue that appears to be a bug. I have two different 3rd party VPNs installed on my iPhone 13 Pro Max outside of the one that is installed by Active Armor. One is OpenVPN that I use to connect t

Questions

 • Account Features

19

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AT&T Service is horrible

For the past 2 years my cell service has gone down hill at my house. I’ve tried to just deal with it, but it is to the point that in order to have phone calls, I have to stand by my door with it open and I’m unable to send pictures using cell service. I am about to switch carriers.

Questions

 • Network Coverage

2.8K

19

Accepted Solution

Latest protocols for speed and security

I have been dealing with settings on the latest modem provided by AT&T. Security settings wpa2 - is not the latest version.  ac/n/b etc.  is not the latest also.  When will AT&T provide software upgrades, if possible, for BGW210-700???  Are upgrades possible???  Doe

Questions

 • Device Features

29

4

0

Fraudulent surprise combined account with Direct TV

I have an ATT mobile account. I want to payoff my phone and leave ATT. I cannot because a fraudulent "combined account" is linked to my mobile phone. I cannot view it. ATT cannot uncombine it. I cannot payoff my account. Direct TV shows no account for me. Direct TV has me counted as a viewer fraudul

Questions

 • Account Features

4

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0

Accepted Solution

Official Solution

AT&T Call Protect Whitelist

How can I whitelist a number that is incorrectly marked as spam?

Questions

 • Account Features

467

9

0

Message 6 US01LV

AT&T wireless customers are unable to contact our business locations in Western Kentucky. They receive the message above after “we’re sorry.  We are unable to complete your call at this time..” message. I can’t figure out how to submit a ticket for this.   Any help would be appreciate

Questions

 • Network Coverage

4

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0

Active armor

I need to add a financial institutions not on list. Charles Schwab.

Questions

 • Account Features

6

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0

wireless connectivity issues

Wireless connectivity issue causes so much disruption between my smart home device that i can't tell you.

Questions

 • Device Features

26

2

0

Call Failed, Redial

Since moving from Verizon and getting new Pixel 6 Pro phones, periodically I try to call and immediately get a "Call Failed, redial". Redialing still fails. Hang Up and call again fails, Call a different number fails. Some minutes later, in the same area, I am able to call. But this Call Failed is a

Questions

 • Device Features

14

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0

Accepted Solution

Official Solution

Texting on WiFi

We will being cruising to the Caribbean soon. I will put my phone on airplane mode prior to departure. When we are in port we can find free WiFi. Can we text back to the USA without incurring charges from AT&T while on free WiFi?

Questions

 • Data & Messaging Features, Internet Tethering

5.4K

3

0

Is there anyway to get ATT to whitelist a gmail address?

Have a machine alarm system in operation for 10+ years that sends a message out to 4 ATT phones via a Gmail address to MMS. Since Saturday Afternoon, this has been disabled. After reading on the forum, I realize I'm one of many. Even in just the last 6 days. It has worked flawlessly up until

Questions

 • Data & Messaging Features, Internet Tethering

34

4

0

How do I turn off notifications for spam calls in Active Armor?

Active Armor has been great in blocking spam calls on my Apple iPhone 13 Pro Max. However, every time I get a spam call blocked, I get a notification from Active Armor about the call being blocked. This is almost as annoying as the call since I am getting dozens of spam calls every day. I don't want

Questions

 • Account Features

31

3

0

Issues with mobile data not working.

Over the past week or so, I've been experiencing random deadzones with my mobile data previously in places that usually had full 5g service. For a little while, simply restarting my phone fixed the issue, but now it's gotten to the point where no matter what I do, I have no connection anywhere via m

Questions

 • Network Coverage

20

5

0

Why is has my data been SOOOO very slow for the past 2-3 months?

NOTHING has changed. We have an old grandfathered plan with 3 smart phones and a HOT SPOT We are in a very rural area, with only 2 towers within 10 miles but have never had major issues. Last year we noticed 5G came in occasionally, but within 30 seconds it went right back to 2-3 bars LTE bu

Questions

 • Network Coverage

51

8

0

Wow, ran out of Hotspot data

Wow I had gotten a turbo hotspot 2 n I post to get 100 GB on it but wal mart fooled me telling me they had 100 GB for AT&T for 55 dollars for hotspot so I got it but it turn out to be only 50 GB and I gotta say those 50 GB went by Fast for reals I just got it 4 days ago and now it says I ran out of

Questions

 • Data & Messaging Features, Internet Tethering

23

2

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Where is Active Armor "app support"?

The Get Help section of the Active Armor app redirects you to the following site if you are having issues:Fix AT&T ActiveArmor mobile security app issueshttps://www.att.com/support/article/wireless/KM1185527In the FAQs at this link it says:Where do I report problems with the AT&T ActiveArmor

Questions

 • Account Features

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