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unable to get a rep to do a simple task

I ported over my landline to a cell line, they were told not to touch my existing plan, I have a retired plan that I repeatedly told them I did not want changed under any circumstances. That is a mobile share 3 GB plan with 3 lines, I added a separate line for unlimited Premium with 50 gb hotspot m

Questions

 • Wireless Account

5

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0

If there's any programs help?

I was wondering if there's any programs out there that can help me pay my last due balance on my phone number since the COVID pandemic because I lost my jobs and ended up being homeless since it started so I was just wondering if there's a program out there that can help me get caught up with my bil

Questions

 • Wireless Billing

2

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0

Restore Cancelled Wireless Account

Hi all, Decided to switch carriers due to some personal issues with AT&T and was told by a representative that after canceling my service, only then will I be able to transfer my phone number to a new carrier. Fast forward to today where T-Mobile is telling me that numbers can only be ported

Questions

 • Wireless Account

7

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0

10 months after I signed up -- still No credits & discounts started

I started my wireless service for 4 lines in November 2021. I am not getting my credits for porting from different carrier. I am not getting my 25% discount for internet customers. I am having gigabit internet from few years. And I combined my internet bill and wireless bill in an 2022. I am call

Questions

 • Wireless Billing

7

0

0

Signature Program Elite vs Premium

AT&T recently switched their top tier program from Elite to Premium to avoid having to offer HBOMAX for free to new customers. For those of us who are on the elite program are we still eligible for the signature discount? Currently the "legal stuff" outlines requirement to be a part of the Premi

Questions

 • Wireless Billing

13

1

0

Unlimited plan removed

We have had unlimited data on our hotspot, MF923, since 2016. Evidently in the last 3-4 months, AT&T has switched the plan from unlimited to a set limit with overage fees. The charges for the last three months have been roughly, $400, $400, $800. My wife attempted to call AT&T Wednesday nigh

Questions

 • Wireless Account

8

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0

Accepted Solution

fraud by individual Jerremy H with the IHX team

I recently transferred my account from T Mobile to ATT and what a mistake that was. The ATT associate led me to believe that I would pay $50.00 for 2 lines of service. They took my phones for trade, and they now tell me that I cannot recover then. All I want to do at this point is to recove

Questions

 • Wireless Account

13

1

0

Combined billing

I moved to combined billing and also disconnected U-verse. I paid 2 months of invoices for wireless, internet and U-verse to my old account numbers. I was also billed for the 2 months of internet and wireless under the new combined billing account and the payment was auto withdrawal. I have

Questions

 • Wireless Billing

10

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0

Prepaid

I paid my prepaid account today and it is still not letting me place calls or texts or has data.

Questions

 • Wireless Account

5

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0

Fraud

Form for fraud activity on my cell phone

Questions

 • Wireless Account

5

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0

I was scammed

I saw AT&T still had their "any year any condition" deal going on with Samsung and I decided walk into an AT&T store to trade in an old Galaxy S3 for $800 credits which went great. I decided to use the credits to get an S22 and I was told by the manager there was a promotion going on where I

Questions

 • Wireless Billing

23

6

0

No signal

We do not have service in lake city arkansas do u know what is happening. the zip Code is 72437  the area code is 870 

Questions

 • Online Account Access

7

0

0

I was lied to about a phone purchase when my other phone broke

I was told when my phone broke that I'd have to mail it in and it could take over a week to get back ( I can't go without a phone that long) so I asked if there was any way I could get a new phone seeming I was making installments on it. I was told that if I started making installments on a new phon

Questions

 • Wireless Account

12

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0

dead tower ! !

33335 Mulholland Hwy, Malibu, CA 90265 has been having trouble on and off and for about a week now we have no cverage at all

Questions

 • Wireless Account

55

7

0

AT&T SOP on lying to customers and providing false information

How does AT&T stay in business when they continually lie to customers. I have had the worst customer service experience ever with AT&T. "Customer Service" representatives have hung up on me, and transferred me to random numbers. No one has assisted me in receiving my money back from my trade

Questions

 • Wireless Account

23

2

0

Global IMO Discount

Hi, I currently work for a tech company and am enrolled in the IMO discount. Last month, July 2022, my discount was not applied, it was about $98.10 dollars more and AT&T charged me.  I spent about 5 hours on the phone with about 15 different employees to try to get this corrected to no av

Questions

 • Wireless Billing

8

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0

Accepted Solution

Official Solution

How do I change my Payment date for Autopay?

I am on Auto pay And I want to change my payment date

Questions

 • Wireless Billing

92

4

0

Non returned device fee

I signed up for a $10 watch plan using split billing on my company phone. It was a nightmare to get service started but after a few weeks it finally got activated. Today I get a bill for over a thousand dollars. I check my account and they are charging me a non returned device fee. But I never eve

Questions

 • Wireless Billing

40

5

0

Double-counting text and data?

Has anyone experienced this? I was informed we used all the data in our Mobile Share Advantage 12GB plan and I can see a summary [EDIT: in the AT&T app] showing the totals by phone (6.32 + 5.76) but that's unusually high for us, and everything seems to suggest our usage is being double-counted o

Questions

 • Wireless Account

55

13

0

why is att so expensive

tmobile offered 55 & up plan for 27.50 each for two lines while att charges 65 with a discount of 10 on each so we are needlessly paying 75 per month. also get free smartphone plus 100 AAA prepaid mastercard please make it so we stay with att

Questions

 • Wireless Account

51

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