I have been facing an issue surrounding the return of an iPhone 15 and am looking for some advice on where to go from here. Backstory shortened: I pre-ordered an iPhone 15 as part of a trade-in, but I found a better deal and wanted to return it. I tried to cancel it and return it in store but due t

I use the AT&T next program because years ago on ebay I sold an iphone and then the person "returned" it saying it wasn't what I stated in my listing, and they sent back a (Edited per community guidelines)ty phone. So to avoid that I don't bother, I just use the AT&T next plan.  This year, I purcha

Hello AT&T Customer Service, @ATTMobilityCare @ATTHelp I'm reaching out regarding a persistent billing issue that I have attempted to address in approximately eight phone calls. During my last conversation, a representative named Charlie mentioned that if I could provide a history of my dis

I was with AT&T 15 years before i switched to the Business side. Ever since that day i have had nothing but problems. Thousand dollar problems. First they switched the account over and put two phones on the NATION 39.99 plan. Then filipino team did something that knocked all my promotion off. Th

I am soooooo frustrated and and angry. I have an issue with an incorrect phone trade-in credit. I spent my entire Saturday on the phone and on chat with multiple reps NOT one could help me with my issue. Was told multiple times that the issue needed to be escalated to a higher level and then found m

I turned in my device and received $800 toward my new phone purchased on an installment plan - however the details of the plan show I financed the entire amount - where is the $800 discount???

We upgraded our phones due to AT&T advertising - "Upgrade your phone for Free if it is paid off". Sugar Land, TX Store did this but did not tell us about all the Fees involved: Upgrade Fee, Installment amount that they said we would get back later., etc. This first Bill went up $98, instead of g

Sent in my trade in via usps with the box sent from att only to find someone from att warehouse stole my iPhone 12 max pro and replaced it with a Samsung phone worth nothing. Now att won’t honor the promotional offer losing me hundreds of dollars. There is an obvious problem with employees stealing

I had recently changed my number on 11/8/23 when I was going through my at&t call/text log history it had shown that I was texting at 4am when I was asleep. How would this happen and is this correct?

I received upgraded iPhones on September 22nd. Using the proved materials (two separate orders with two separate RMAs and boxes) I packaged and returned the old devices by the end of September early October. I retained the USPS receipt for over two months. During this time I received a message from

A few years ago, when I upgraded my phone and my parents' phones (on my account) the lady added a 5th line stating that it would create some kind of discount, which is fine. That line has never been used.  However, upon recent review, there's been a phone connected to that line set up on the n

I am beyond frustrated with ATT and I have been a long time member. I initially wanted to get the iphone 14 and spoke to an agent who sent me a trade in kit in Aug and then I realized the iphone 15 was releasing a few weeks later.  Since I had already ordered the 14 I was told to refuse delivery and

Basically my husband wanted to get my daughter a new phone but didn’t have the upfront cost of a new device so he decided to transfer our current phones and devices to AT&T, the representative in store made him the promise of all three phones at no upfront cost with the first months payment so a

I was told I could switch to AT&T and save money on my phone bill and now I am paying WAY more than I was with Verizon. IF I could get out of my contract without paying thousands of dollars I would leave this company immediately. They are awful salespeople who tell you you can get all these discount

I hate the price. I'm posting nearly 300$ a month for two lines which is ridiculous when I signed up it was only supposed to be 150 for two lines. The store "had issues" signing me on. And forced me to call the 800# to get signed on. Phone was supposed to be free with eligible trade in. I was told m

One of the lines had Protect Advantage for 1. We now have Protect Advantage for 4 which covers all our lines, but that one line stilp has the Protect Advantage for 1. How do I cancel it online? I can see it under my add ons but I don't see where to remove it.

I decided to go with AT&T thinking my phone plan (unlimited premium) would be $65 per month after discounts. I'm now being told that the plan is $75 per month after discounts. Both the AT&T app and website still show that the plan price is $65 per month after discounts. Am I just out of luck

I'm frustrated with Error code of UD1538 Why am I receiving this error code? It never happened earlier

"We may be having trouble with your connection. Connecting your device to Wi Fi could help fix the issue or try again later.  If you were using an app close this page.  Otherwise start over"   There is no issue with my wi fi.  I cannot open my yahoo email at all on my deskt

Hi, I recently dropped my phone in water and it works as it should but there is water droplets in the front camera, do you think an at&t store could fix that for me?