Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (80.8K)

Activity
Service

I have an address that has had att internet in the past and would like to have it at that house again but after years of waiting I'm told there is nine offered at my address my address is 1126 jhonny Smith rd baxley ga 31513 please help now that I have a kid in college I need more reliable l e inter

Questions

 • AT&T Internet Installation

44

1

0

BGW 320

Replacement BGW320 is flashing (fast) red same as the old router. No outages in my area according to site. Unplug and re plugged multiple times. Also reset router. Issue still persists.

Questions

 • AT&T Fiber Equipment

11

0

0

Accepted Solution

Official Solution

AT&T internet wifi dropping

Hi,   I have had Uverse TV and ATT fiber 1000 installed about two weeks ago. Throughout that time, I've had a ton of issues with connectivity. I've had two techs out, all say outside and inside connections are 'nearly' perfect. Seems nothing is getting improved whatsoever.    BGW210 was first modem

Questions

 • AT&T Fiber Equipment

57.8K

18

0

Closed

Internet stops working at night?

So around 9-10 pm every night my wifi turns off and i cant use it until the next morning why? This is a probem for me since i tend to stay up late at night too.

Questions

 • AT&T Internet Features

593

7

0

Internet down every night

Internet goes down night and those that work at night this unacceptable especially for the price charge for subpar service

Questions

 • AT&T Internet Features

12

0

0

When will I be able to order fiber? It's available 3 houses away from me on ATT

I'm so frustrated. FCC Broadband lists my address as having ATT fiber available. But not my house apparently. If I walk 2 houses south from my front door, to the next small crossstreet, and put the address of the second house on that side street from the corner, it says ATT fiber is available. It's

Questions

 • AT&T Fiber Ordering

62

11

0

Why is it so hard to cancel a service with at&t

Been trying for 3 hours on the phone with customer service to cancel an internet service that I am the primary acct holder on. I have  2 accts but only need to cancel the internet that was in service at my son's residence.  I have called 5 times but 4 of those times the rep says the passcode is inco

Questions

 • AT&T Internet Account

15

2

0

I have authentication issues with my new fiber optic internet line.

I can't get my phone, laptop, printer, blue ray to be authorized. Please help!! Just got this new fancy service yesterday and can't use it!! Very frustrating being on hold on the phone! Please help. Already turned the system off and on, but still the same problem. My name Leo Lutz-Dreyer

Questions

 • AT&T Internet Equipment

13

1

0

Netgear 4G LTE (LM1200) modem works intermittently.

Netgear 4G LTE (LM1200) modem works intermittently. I have a SIM card and an unlimited AT&T data plan. I called AT&T and said they needed to update the IMEI number and Then I rebooted. It did not fix it. At tImes I have internet, in the admin panel I can get 4/5 bars and then 2 bars and the

Questions

 • AT&T Internet Installation

14

2

0

Address Validation

I have been trying for years to get access to ATT Internet at my vacation home without success. I'm just told "Internet is not available in my area."  However, several of my close neighbors (2 doors down) have ATT internet.  My address does not come up when availability is checked, but th

Questions

 • AT&T Internet Installation

16

1

0

Vizio Smartcast TV won't stay connected to Wifi.

I've been having trouble with my Vizio tv shutting off then saying 'no network detected'. According to my Smart Home Manager app, the tv is connected along with 4 other things.  I just upgraded my wifi thinking that might help AND you sent me a new modem.  The tv is about 6 feet away from

Questions

 • AT&T Internet Equipment

246

9

0

How long does it take to get internet cable buried?

ATT came out to fix my internet cable exactly one month ago today. There still has not been a return trip to bury the cable, so it’s just laying in my yard.  How long does this usually take?

Questions

 • AT&T Fiber Installation

384

7

0

Internet issues when using Netextender- Hardwired speeds go from 700/300 to 5/20...

Just in the last month, when I connect to work VPN through netextender, our 1GB internet comes to a crawl, will be around 700up/300dn with a ping of 15ms and then connect to netextender and it will be around 5up/20dn and ping around 200+.   I have done a ton of research on forums, found some

Questions

 • AT&T Fiber Equipment

10

1

0

Redirects or APi calls from our host are being blocked

When I have ATT smart home manager it blocks any calls I made. When I disable it works fine. I can disable it but this concerns me that the endpoint will have issues with our customers. We allow customers to mask our domain for better ownership etc but are not able to if the customer is on or using

Questions

 • AT&T Internet Security

10

2

0

Construction/Engineering Specialist who can help answer General Contractor questions on site

Hi, We are a nonprofit who owns affordable housing in San Francisco. I'm looking for an AT&T specialist who can meet us on site and answer construction related questions about possible AT&T infrastructure relocation, connection points, cabling requirements, etc. I've called four numbers and

Questions

 • AT&T Fiber Equipment

17

1

0

Internet down

I called AT&T to report my internet down. They gave me an appointment for over 20 days from now. I have been a customer for over 20 years. Yet they go out quick for a client of mine to set up a new service

Questions

 • AT&T Fiber Ordering

35

3

0

MyATT app - my numbersync fraud

I do not have ATT phone service but do have DSL internet. While checking outage information for internet using the MyATT phone app (iphone), I noticed that my numbersync was populated with a person's name I don't know and telephone number.  I found that if I log out of the app and log back in,

Questions

 • AT&T Internet Security

21

2

0

FIber installed over my property

Hi, Seems your fiber install tech for my neighbors house ran the fiber over my property without easement, right of way or permission.. Who do I contact to get this Fiber moved and run properly? Bill

Questions

 • AT&T Fiber Installation

24

1

0

New to AT&T - Need SMTP relay server address

I just switched to AT&T Fiber after 20+ years with Spectrum. I need to know the server hostname for the SMTP relay server on AT&T and I also assume that it's requires TLS on port 587

Questions

 • AT&T Internet Installation

21

2

0

Home install, activate button on app

I am doing a self install of a fiber gateway at my new home. Everything is going good on the home manager app, however it will not allow me to press activate on the app after the front light has started blinking green.

Questions

 • AT&T Internet Installation

80

2

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.