Hello, I will be moving to a new apartment where AT&T Fiber is available in about 3 weeks. I want to order AT&T Fiber service online and use the self-installation method. Am I able to order it ahead of time and ship it to my current address before moving into the new apartment? Will the s

I was just in a live chat with "Jennifer" through ATT's website and was given a link through text message (number that came in was 31077) supposedly to create a new account. I follow the link and it takes me to a "secure-az-e.att.com/web/screen/" address, mentions a "Visual Collaboration Number" and

Every two weeks, I get kicked out of my e-mail and when I go to sign in with my password, it immediately says: Looks like you’ve tried to sign in unsuccessfully too many times. Recover your ID or reset your password to continue. I changed my password two weeks ago so I know it's correct. I ta

How do I file a complaint on one your reps? Can't get any managers on the phone just keep getting the run around with your supposedly customer service people.   AT&T your company has horrible unethical employees who lie just to get a sell.  You used to be a respected and honest c

Recently I was notified that some one at an old address has opened an account in my name, and it is past due balance. I have not lived at this address in over four years. I’ve reported this fraudulent account via claim and phone, to no avail. I’m continuing to be notified that the account is past du

Does The Samsung Galaxy A12 Visual Voicemail come with a callback feature?

I am trying to delete an old sbcglobal.net email account using the instructions on this webpage: https://www.att.com/support/article/u-verse-high-speed-internet/KM1010448/ However, when I go to my profile, I CANNOT find a "Contact Info" tab, link, etc. on my profile page (instruction 2). Any suggest

I'm currently in Spain and I activated my international add on, I have an iPhone 13 and I'm not able to make calls or send texts, unless I'm in wifi. Not sure what to do, I've called support and they haven't been able to figure it out!

Hi all- my fiber internet stopped working this past Saturday - The modem was on but the white box on my wall that the cable from outside connects to stopped working - no power - so i pulled the HUGE shelf away from in front of it and unplugged it /waited/ plugged back in and still nothing - i cal

Same story. I need someone from ATT to direct message me to unluck my email account. Its been done several times already but continues to lock. I cannot reset password or do anything with profile because your system still cant find my account. Please unluck my email account ASAP!

In May, I changed my account to a multi-line account as an account owner. After doing this, I added a family member's phone that we ported from Straight Talk to the multi-line account with no issues. Then, we added another family member with a new line to the multi-line account with no issue. That s

Can anyone tell me how to text a South Korea cell phone number? I am in the USA and using an AT&T phone. Tried various methods and all result in error messages.  From the internet, it looked like I needed to enter +01182xxxxxxxxxxx.  I also tried +82xxxxxxxxxxx.  Neither way work

In April 2022, I downgraded my home landline to lower the cost, and dropped all extras except caller ID. I dropped long distance too. One bill was accurate (what I had been told when I made the order) and I paid it. The next bill was quite low but it was confirmed by a call to AT&T. Service pers

Hello, I just added a new line to my AT&T account for my girlfriend (switched from Verizon) yesterday, and now we want to upgrade her phone. It’s an iPhone 7 that’s been completely paid off for years now. When I use the My AT&T app to try and upgrade her device, I’m only receiving the

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After signing up for a new account and requesting trade-in shipping materials almost three months ago, I still haven't received anything and am still being charged full price for the new devices associated with my account. I've requested new shipping materials from the customer service department th

I have an att email at [email scrubbed].  When I switched cell phones it did not transfer my password and I do not remember it.  When I go to reset my password it asks me security questions that I do not remember the answer to and it does not give me an option for a temporary password.  Can you plea

A new fiber line was run at my house after the original one was damaged by an aerator. Apparently the original AT&T tech used aerial cable instead of burial cable. Anyways, this was done 2 and a half months ago. The tech said it would be buried in 7-10 days. A week ago I called AT&T and t

Hi, I have issues with coverage in & around my home. The internet provider is also AT&T fiber and it's also not helping in providing a stable connection during calls. This is same issue for most of the people in our neighborhood. I tried Troubleshoot & refresh tool http://sm.att.com/8