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Unwanted International Charges

Hello, I called +1.314.925.6925, and the line is not in service. It is also in Spanish which I'm only a beginner with. I'm writing because I purchased a SIM while traveling abroad to Spain from the US in order to avoid International Day Pass Fees. I also have my Cellular Data set to my European SIM

Questions

33

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Garage door opener

Am I the only one who has a problem with using the application on the phone to open the garage door???Sometimes it works and when I really need it to it does not!!!!! Driving me 🤬NUTS!!!!

Questions

418

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AT&T server can't verify cell phone number to enable me to log in to email

When attempting to log in to the AT&T server (through Currently.com) to access my email, AT&T directs me to first verify my cell phone number. Not sure I ever gave AT&T that number. When I enter it (or any number) to get the verification code, the "Submit" button stays grayed out and not

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94

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ATT U-Verse app worthless - never works correctly

​​​​Several years ago when ATT introduced the U-Verse app I was so happy, believing I would now be able to use my mobile devices around the house and when I was away to view content, control my receivers, etc. However, what I have discovered is that the app rarely works correctly.  The most fl

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27

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Can't pay my bill through the app

When I go to make a payment using the AT&T app, it now takes me to Direct TV. It started doing this a month or two ago and I can't find a way to locate my cell phone service information. I haven't had Direct TV since 2020. What is going on with the App???

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6

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Upgrade credit?

I did an upgrade in Oct 2022, It's February and I'm still waiting to see my credit for the trade ins. I was told by 4 ATT customer service I should see it on 3rd billing cycle. Still waiting..

Questions

44

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IPhone 13 Pro Order

​I placed a order for a IPhone 13 Pro 256 gb in Sierra Blue on 3/17/23. The Sales Rep that took my order said that the iphone 13 pro will ship between 3/22/23-3/24/23.​ ​I called to check on the order status today. I was told the first time that I called that the phone was on backorder,that there

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17

6

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Garage door

DigitalLife app reporting a failure with my garage door even though it is closed as commanded.

Questions

58

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extender

I see that ATT has a network extender for $10/month. What is the advantage of getting one of these directly from ATT and paying monthly over purchasing an extender outright and not paying monthly.

Questions

598

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Accepted Solution

Official Solution

Application

Hi, I was reaching out because I haven’t received an email or phone call regarding the position I interviewed for. Job number - 2307683 email - [email scrubbed]

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17

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Accepted Solution

Official Solution

Closed

Where Is CHILLER CHANNEL?

Currently I have the U450 and I don't have the chiller channel. What is going on with this? Do I get a credit on my bill for paying for something that I'm not GETTING?WHAT IS UP WITH ATT.....AGAIN!

Questions

19.9K

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Accepted Solution

Official Solution

The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer s

Questions

15.1K

51

I was charged for a service I never received.

I was charged for HOME PHONE SERVICE for 17 months, during the pandemic and after. I had never requested this service Nor did I receive this service. I was on Auto-Pay so I trusted I was only being charged for my phone (cell) and internet. Due to rising costs, I began to check all my bills to see w

Questions

13

4

"Hit a Snag" error message when accessing Call Protect Feature in ActiveArmor

Everytime I try to access the Calls feature of AT&T's ActiveArmor app, I receive an error message stating "We hit a snag: That was unexpected. Let's try again." It is not blocking any calls and not allowing me to reverse look up numbers. I have tried deactivating the app to uninstall, then reins

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16

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Lock doors and shut garage?

How can you create an evening scene that involves shutting garage doors and locking all doors?

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32

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Default Ethernet network name

My Wi-Fi network names are correct but when I'm hard wired the local connection name shows the ATT default name for my local connection. How do I change this name?

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5

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Accepted Solution

Facing an issue with Internet

Hi,I'm facing an issue with my Browser APP. The app crashed with the error of a bad connection.Please assist me. I'll very thank full to you.

Questions

28

2

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Accepted Solution

Att rep sent Phones to wrong place!

I received my new upgrade devices on February 28th. I took them in store to be activated and trade in our other phones. The att rep said she would take care of it. She transferred everything to our new phones and then asked us to factory reset our old phones. We did and she packaged the phones in th

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20

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AT&T Active Armor won’t authenticate

I open the app click on continue, then I receive a “Hmm, we couldn’t authenticate your account.”

Questions

278

10

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Accepted Solution

GPS location of a phone

I got my daughter a phone on my account now she has taken off with phone and refuses to pay for it . How can I find the location of the phone by using the number, she keeps changing her email address

Questions

11

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