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motorola bgw210-700 requiring frequent reset and speed seems to have slowed

motorola bgw210-700 is slowing down and request more frequent reset. Is it getting old and need replacement

Questions

19

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Att customer satisfaction survey

why am I getting daily request to complete currently from att customer satisfaction survey. Also why do they keep rejecting my comments on articles while telling me they do not censor people. Usually rejected for one word their algorithm spots without knowing in the least the context in which the wo

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17

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Customer Service Hold Time - Ridiculous!

Currently on hold for the last 90 minutes to speak with someone about my plan and how we were sold a plan that was supposedly going to work in Canada but clearly doesn't. Hold message indicated 15-20 mins for the next available rep. Can't imagine everyone on the AT&T network is calling in at the

Questions

25

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Accepted Solution

Apple Watch not getting calls when iPhone is off...

​Hello, I just got a new apple watch with cellular.. i have paired it and set it up but it will not get incoming phone calls when my iphone is off or away from my watch....​ ​according to ATT NUMBERSYNC it should receive calls just fine but it isnt.... I have been to 2 att stores and called them.

Questions

4.5K

17

Connecting wifi extender

Hello I wanted to know if anyone has tried connecting an older smart extender to the All Fi booster. I recently switched to Internet Air and was hoping to avoid paying an extra $10/month for the All Fi booster. I have the 4921 model from my previous setup. Thanks!

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17

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Unable get messages through Mail on MacBook Pro 2012 OS Catalina or iPad 10th generation

I haven't been able to sign in to get messages for my two AT&T email accounts (I'm assuming all three but I only use two) on my MacBook Pro (Mac OS Catalina 10.5.7). My laptop is where I keep my messages sorted into various folders (mailboxes). I've been using my iPad instead.  After readi

Questions

13

1

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Go to My ATT Profile

I need to establish a Secure Mail Key in order to install my att.net email in MS Outlook. All instructions tell me to go to my "myAT&T Profile."  No matter what I do, I keep ending up at the DirecTV website.  Is there a work around or is there an alternate path to wherever it is I nee

Questions

16

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Cannot access Sbcglobal.net email AGAIN on desktop

Every so often I get an error saying my Sbcglobal mail account needs attention on Winows 10. My same password works on my cell and the yahoo website but not on my laptop. A constant problem and this times its been days.

Questions

27

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Will ActiveArmor Advanced be available for Internet Air customers with the All-Fi Hub?

I understand that ActiveArmor Advanced is currently only available for fiber customers with the BGW320 Wi-Fi gateway. Will it be available at some point for Internet Air customers with the All-Fi hub? If so, is there a timeframe?

Questions

12

1

0

Accepted Solution

United HealthCare Starting 2024

I'm confused about the AT&T Health Insurance/Medicare changes for 2024. I know the Health Reimbursement Account will end too. Who do I call with questions? It feels like I'm in a maze when trying to talk to someone. I do see the phone number for United Healthcare.  I'm thinking I can sign

Questions

1.3K

9

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SOS mode AT&T provider

My phone has been going into SOS mode daily for over a week now. Sometimes during the day sometimes at night. What is the problem?

Questions

40

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Fiber installation

I work at a Prek-12th grade private school and we were just told by an AT&T contractor that they are going to be installing fiber lines starting Monday that will cause power and internet disruptions to our campus. We have one week of school left and our High School students take their finals all

Questions

30

1

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Internet speeds coming out of modem are much lower than speeds coming in.

I know that I will not be getting all 1 GIG of the fiber that I pay for, while I do get the 800-900 mbps for my download speeds, I only get around 110-130 mbps for my upload. I have rebooted my modem as well as restarting my PC several times to try and resolve the issue. I am using a direct ethernet

Questions

75

12

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Device suspension

My phone has been suspended since last night, my data stopped working while I was at work. I thought it was a power outage at first until I woke up next morning and tried calling my mom and it told me my wireless service is blocked on this device. I need my device unblocked so I can call and use my

Questions

33

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Lack of knowledge/process at customer representatives side

I wanted to transfer my billing responsibility from my employer's business account to my consumer account. The admin from my employer's account spoke to the ATT and initiated a release from his side. He then asked me to call 611 to initiate the transfer of responsibility from my side. I called 611

Questions

26

3

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Ripped off 22 gigabytes of hotspot data

I bought the $65.00 prepaid unlimited max plan. With it comes 25 gigabytes of hotspot data. I usually use more than that and have to buy an additional add-on or two each month so I went ahead and paid for one of them before it was needed while I still had the money to. Well, when I did it stopped us

Questions

27

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AT&T 1070 11 shows before every phone number (+1 twice)

AT&T 1070 11 shows before every phone number (+1 twice), e.g. 112125551212 rather than 12125551212 which makes callback impossible. This phone is being used with traditional lines (VOIP to POTS) not a switchboard. is there a bix?

Questions

35

21

0

Accepted Solution

Official Solution

Moving from US to Canada

Hello, I’m planning to move to Canada for the next 1-2 years and then I’ll be coming back to the USA. I would like to keep my current AT&T cellular plan as it appears to be a better deal for calling/texting/video/pictures from Canada to the USA than what Bell Canada offers.  Most of my ca

Questions

4.2K

10

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Closed

Extremely Slow Internet

For about the past 2 months, I've noticed our internet speed has greatly reduced, it's making it hard to even simply browse the web (speeds under 1mpbs download and less than 0.5mbps upload.) I've done research and found out that AT&T is trying to terminate DSL internet. Checking all router cabl

Questions

103

2

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Closed

AT&T's Response to the Southeast Texas Storms

AT&T is working around the clock to help our wireless customers affected by severe weather, in Southeast Texas, stay connected through this difficult time. Learn more about how we are supporting our customers at: Southeast Texas Storms. AT&T encourages customers to consider the following

Questions

46

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