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Former customer. Trying to get my call logs

I am a former ATT customer. I am trying to get my call and text logs from earlier this year. How do I get this? I talked to customer support. They said it isn't possible since my account is deactivated.

Questions

 • Wireless Account

36

9

0

Incoming calls doesn’t ring

No call will ring on my iPhone 13

Questions

 • Apple

6

0

0

Sonim XP7 Activation

I purchased the XP7 with the intent of putting my working SIM card in it and using it. I am getting a message that it is not compatible even though AT&T's literature says it is even after the 3G shutdown. Anyone had a similar issue ?

Questions

 • Other Phones & Devices

290

17

0

Can you switch from 5G to 4G LTE on a Samsung Galaxy s21 (Not plus or ultra)

I’m getting a galaxy s21 phone soon and I just want to know if you are able to turn off 5G on the regular s21.

Questions

 • Network Coverage

1.6K

3

0

Order Return / Reversal processing time

To AT&T Customer Service, How long does it take for AT&T to complete the process of a returned phone? I returned a new phone S22+ (unopened, still sealed in its box) because I changed my mind and wanted to order the S22 Ultra instead.  The returned phone S22+ was successfully deliv

Questions

 • Samsung

28

3

0

0 signal in the building

I switched from Verizon to AT&T and got Samsung Galaxy S22 Ultra few months ago. And its been the biggest mistake so far.  My phone is not working at all inside of any building, i mean Costco, Mall, restaurants, you name it.  I am not sure if its Sim card issue or phone issue but I Ca

Questions

 • Network Coverage

12

1

0

Pin

I am a retired employee and I need to reset my pin for HR access since I do not remember it. I need to get access so I can update my direct deposit.  Without the pin I cannot get through the process on the 800 number

Questions

 • Community lounge

11

1

0

Phones want fiber, laptops less so?

I've had Uverse internet for years, and my roommate just switched us to att fiber. Three phones and a Fire stick see the new network,  and the phones signed on just fine, but my two laptops, which ran on wifi for years with no real issue, don't see the new network, even after restarting, being

Questions

 • AT&T Fiber Installation

22

3

0

Outside facility issue?

Call to get internet and install date is set for Friday the 24th. I get called CONFIRMING THE APPOINTMENT the 23rd not HALF AN HOUR later I get called cancelling the appointment due to an "outside issue" which could not be more vague.  There is a port for dsl in my wall specifically branded at

Questions

 • AT&T Internet Equipment

14

1

0

ACP device discount with att

Has att implemented the ACP device discount for laptop, tablet yet? Anyone used it? How do we do it?

Questions

 • Community lounge

8

0

0

Map of Underground Utilities and Easements

I am an engineer performing some work near the intersection of E. Buckingham Road and Abrams Road in Richardson, Texas. Can I obtain a map of the underground ATT utilities and associated easements located at/near the referenced intersection?

Questions

 • Community lounge

5

0

0

Where is my network security key code

My job laptop is asking for my network key code. I looked on my modem but I don’t know which code it’s asking for.

Questions

 • AT&T Internet Equipment

12

1

0

Credit for devices not received

We have a small business account with three iPhone 13s. We set up this service many months ago, and in doing so mailed in three late model iPhones. These were supposed to provide significant credits against the purchase price of the iPhone 13s. It appears that we have not received the promised credi

Questions

 • Wireless Billing

32

6

0

no phone service

A tech support person was here and after he left we have no phone service to our landline 608 221 9520

Questions

 • AT&T Phone Account

14

1

0

Fiber connect fetting dropped

AT&T fiber connerct drops multiple times a day for MANY of us……WHY?..

Questions

 • AT&T Fiber Account

62

18

0

Smart plug no longer working since fiber install

Since I moved over to fiber my smart plugs stopped working. I have tried to re add them but they time out. I have tried both Bnlink and smart life apps.  My modem is BGW320-505.  I am logged into the 2.4 wifi configuration with mode of b/g/n and 20mhz as bandwidth.  Any s

Questions

 • AT&T Fiber Equipment

25

6

0

Accepted Solution

Official Solution

OnePlus 7TPro service issues

My 7TPro McLaren just stopped being able to make and receive calls as of yesterday. Anyone know how to fix it? Support keeps transferring me around, and I never get a straight answer.

Questions

 • Other Phones & Devices

707

8

international plans

I have a question about using AT&T International Day Pass in the country of Panama. Last year I enrolled in the IDP plan and upon arrival in Panama my cell phone service switched to one of the local cell phone service networks. I could only make local (Panamanian) calls. Any attempt to call a U.

Questions

 • Network Coverage

13

1

0

Porting issue

I have been trying to port my number from Verizon to ATT for almost a month. The first transaction from ATT was blocked by my Bank (As I had selected the option to purchase a new device and my bank suspected it to be a fraud transaction). I contacted my Bank and was informed to request ATT to retry

Questions

 • Wireless Account

17

3

0

ESIM.me for Asus Zenfone 8

The sim card in my Asus Zenfone 8 stopped working - no connection to the AT&T mobile network - on 6/16/2022. Checked phone functionality with another sim card from a different phone, no issues with connecting to the mobile network. All other functionality ok. Got new sim from AT&T corpora

Questions

 • Android

4

0

0

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