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FIber installed over my property

Hi, Seems your fiber install tech for my neighbors house ran the fiber over my property without easement, right of way or permission.. Who do I contact to get this Fiber moved and run properly? Bill

Questions

 • AT&T Fiber Installation

24

1

0

Remote

Remote turns the sound off when you push any button, have to turn power off/on to get sound back

Questions

 • U-verse TV Equipment

13

1

0

International roaming not working from June 10

I have Airtel number and came to Indiana in April with international roaming. It was working till 10th June but stopped working since then. I have lodged complaint with Airtel too but nothing has been done. I have two such numbers in the family.

Questions

 • Network Coverage

25

3

0

Were 3G functionality in AT&T core network completely shut down?

We currently use AT+CREG to check the registration process but we learned recently if the operator only support LTE, CREG would be incorrect value and CEREG should be used. However, although after 2G/3G sunset and my device is connecting to AT&T LTE, both CREG/CEREG seems to return the correct

Questions

 • Network Coverage

16

3

0

New to AT&T - Need SMTP relay server address

I just switched to AT&T Fiber after 20+ years with Spectrum. I need to know the server hostname for the SMTP relay server on AT&T and I also assume that it's requires TLS on port 587

Questions

 • AT&T Internet Installation

21

2

0

DirecTV Stream / ATT Email Account Login Errors

@ATTHelp The accounts for our ATT email and DirecTV are the same.  However, the password keeps needing to be reset due to "too many failed attempts".  The password is correct.  If I reset it to the same password, it all starts working again..for a while.  Then I will get the erro

Questions

 • AT&T Mail Login & Security

14

1

0

Home install, activate button on app

I am doing a self install of a fiber gateway at my new home. Everything is going good on the home manager app, however it will not allow me to press activate on the app after the front light has started blinking green.

Questions

 • AT&T Internet Installation

80

2

0

McAfee Virus Protection

I have had AT&T's McAfee Internet Virus Security for free for years. All of a sudden, now, I am being bombarded on line with warning ads to renew for money, never ending emails and texts warning me to renew and asking for money.  Is AT&T no longer offering free McAfee Internet Virus Se

Questions

 • AT&T Internet Security

32

7

0

Question about NAT around using AT&T/Orbi combo(with 2 XSXs)

Our street recently got fiber so I thought I’d make the switch to ATT from Spectrum. In the past I’ve had no issues when I’ve used ATT, but with the new router I’m having some issues keeping my NAT open. My setup is currently XSX hooked directly to the new ATT router/modem, wif turned off, router ho

Questions

 • AT&T Internet Equipment

22

4

0

Set up hotspot

I can’t set my iPad to work as a hotspot. The iPad is gen6. My plan is dataconnect 25. The ATT troubleshoot verified my plan as compatible. I have cleared the wifi cache. I have rebooted the iPad. I have cycled the cellular data off and on. I still get the message that I need to set up hotspot with

Questions

 • Data & Messaging Features, Internet Tethering

18

3

0

continual password reset

none of the previously provided advice above is helping. please provide real solutions. possibly on ATT's end.

Questions

 • AT&T Mail Login & Security

25

2

0

billing responsibility transfer doesn't work for online, login results in error

I am trying to accept billing responsibility transfer online, and when I follow the steps on the page: https://www.att.com/acctmgmt/tobr/transferOverview?accountLookupId=a4cfa4a01de530b9132ea9be47d6eb164cb826003b07dd7de414881038b53dec, it requires me to log in as I have an existing ATT account. The

Questions

 • Online Account Access

5

0

0

Bill doesn't show up in my account

Hello, I cannot see the bill when I log into ATT.com.

Questions

 • Online Account Access

162

12

0

S22 Ultra wifi connection drops (connected without internet)

Hi, I recently started having issues with my S22 Ultra dropping the wifi connection (connected without internet). It will connect to the router for a few minutes, connection speed will be horrible, then it will drop wifi connection again, repeatedly. I have reset the network, reset router (though n

Questions

 • Android

954

11

0

Someone else using my email for their account. Can I have it removed?

An AT&T Wireless customer with the same name as me mistakenly set their account email to my email address. Can I have this corrected? I could do it myself, with the 'Change Password' function, but I worry that that could potentionally open me up to legal repercussions.

Questions

 • Account Features

2

0

0

need to replace dsl modem with compatible ppoe

Help! need to replace old style DSL modem with compatible ppoe modem - where do I find replacement?

Questions

 • AT&T Internet Equipment

17

2

0

Internet Outage

My neighborhood in Houston has had an internet outage for almost 24 hours now. AT&T claims there is a splitter that needs to be replaced.  They can’t do it for another 24 hours.  Really?  What year is this?  Anyway, I’ve called AT&T many times.  They claim they don’

Questions

 • AT&T Fiber Account

44

5

0

I shipped my phone back to AT&T and they say they have not received it

I shipped my phone back to AT&T and they say they have not received it. Shipped in the box they sent and used the shipping label. This was in December. I am still getting charged for a new phone and should not be. I have an open case from about 1-2 months ago, but I still have heard nothing. My

Questions

 • Apple

15

1

0

Accepted Solution

constantly having to reset password

Every 2 weeks I get signed out and I have to put my password back in. Problem is that it's not accepted and I can't get back in to my email. I'm forced to reset the password. If I want to sign in on my phone, the password will not work. I have to reset it which logs me out of my email on my PC. Then

Questions

 • AT&T Mail Login & Security

27

2

0

Remote

I bought and hung a new TV outside, connected the box Uverse sent me, programmed the remote so it turns the TV on/off, rebooted the cable box. I now have a blue screen that says "Press OK to get On Demand."  But I get no response when pressing OK, or any other key on the remote.   

Questions

 • U-verse TV Equipment

29

5

0

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