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iPhone payment

Is there a way to pay just towards your phone cost, and not phone usage.

Questions

9

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Transferring data to new phone

My old phones screen went black. How can I transfer pics etc with the USB cable? All my pics aren't on the cloud

Questions

20

2

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sending email from our domain is being rejected to @txt.att.net and @mms.att.net

Working in AWS SES we are getting a sender rejected error. We can send AWS SES to emails but not able to send to the SMS service.  We think our domain may be blacklisted and i dont want to disclose the domain in this forum.

Questions

80

3

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When is ATT going to push out the April update?

My pixel pro 8 is having issues randomly disconnecting (no sim error) and I am told that this update will fix it.

Questions

66

3

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Replace Gateway Pace 5286AC

I recently received notice that I will no longer receive remote updates to my Gateway firmware on the Pace 5286AC model. I have been reviewing the comments on this community about this subject. Thank you.  I am not a tech guy so please bear with me! I have a wire connected to a green port lab

Questions

59

20

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Video game you can't get your mind off at the moment?

love playing games, today is a total free day for me, and it happened to be 'Saturday, a day set out for resting after much activities.  I am having fun playing Motorcycle GP 2021 edition, and F1 2020 as a makeshift for MGP. At the moment, I can't take my time off from the two racing games.&nb

Questions

432

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Non return device fee

I’ve been dealing with AT&T since January. Went through Asurion and returned damaged phone immediately after receiving replacement.  Phone is lost.   Asurion has confirmed it’s not active but AT&T will not take the non return off my bill.  Numerous calls to both companies and

Questions

19

3

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Urgent: Delayed Internet Installation – Seeking Resolution

Hello AT&T Support, I am writing to express my disappointment with a recent issue I have encountered regarding my internet installation. As a loyal customer for over 10 years, I have generally been pleased with AT&T’s service. However, this experience has been far from satisfactory. On Apr

Questions

32

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Fail to act - fraud - theft

We have been requesting to cancel our service for now 8 months. We have called no six times. We have recorded the last three calls proving our conversations. You have illegal withdrawn over $700 from our account since we first requested cancelation. The line hasn't been used since June 2023. We were

Questions

21

4

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Official Solution

Lines Down in Yard

The Nor'easter of last weekend brought down my internet and the phone lines in my yard. I have tried calling customer service and risk management. The AI assistant determines that I have a wireless account with one of you associated companies and hangs up on me.  I need help.  There's ove

Questions

20

1

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International roaming charges of $180 charged even though device is in Airplane mode and roaming off

We went cruise and we put our phones in Airplane mode and roaming off. We got charged $200. When called they mentioned some messages are sent and data is synced. ATT should correct their systems and shouldn't cheat customers.

Questions

24

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VPN Throttled over ATT Air

I work from home and am required to use a VPN. When I connect to VPN, my connection drops to a speed that is virtually unusable.  This also happens when I connect to a personal VPN from my non-work device.   I have added a screen shot of the speed test over VPN back to our office.&nb

Questions

441

22

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ATT won't unlock my phone

I requested to have my phone unlocked. I was told they can't I was with AT&T prepaid for the last 2 years. I had brought my phone to AT&T (paid off). My yearly subscription to ATT ended yesterday, and now I'm with someone new. I contacted them, and they said they can't unlock it because

Questions

80

4

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Just lost the last 4 years of emails from my inbox

I logged in Sunday to my email and discovered that I had lost the last 4 years of emails in my inbox. The same thing happened to my yahoo account, except it was for the last 8 years.  I've tried doing the request to restore in the help section every day since then with zero success.  I di

Questions

18

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Accepted Solution

Official Solution

I Cancelled ATT service. Do I still need to pay the bill?

My ATT bill is due in a few days. Is that bill for the next month of service or the past month of service? I changed providers and am trying to find out if I am obligated to pay this bill or not.

Questions

70

3

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Official Solution

déverrouiller un iPhone verrouillé sur iCloud

I would like to contact you to request your assistance regarding IPHONE XR BLUE 64GB-USA which I purchased second-hand. After making the purchase, I discovered that the device is currently locked to iCloud and I cannot access its features. I would like to point out that I am not a current Xfinity cu

Questions

15

1

Phone compatibility in New York

I have to buy a new phone. I live in France with a Free Mobile full data plan. My last one, an Oppo A74 with LTE, didn't working in NY last year. I think AT&T is the roaming company for Free Mobile. I have to buy a new one (could be Xiaomi) in my country. I checked the network AT&T compatibi

Questions

10

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Official Solution

Actiontec modem with Internet 25

Can I use my existing Actiontec C2000A modem with Internet 25? It has bonded VDSL2+ capabilities.

Questions

24

2

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I was going to put this on YELP but wanted to ask the community first.

AT&T call center listen up! After 22 years of loyal patronage, your recenttreatment of me has been nothing short of appalling. Let's set the record straight:I've been in constant communication with your team regarding a minor bankmishap that necessitated a few extra days to make my payment.You k

Questions

45

9

0

Official Solution

Installment plan payoff

Super frustrated. Trying to pay off a phone so it can be unlocked and passed to my mother. Cannot access installment plan payoff info. Keep getting error message.

Questions

14.1K

8

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