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Charges

I am getting charged for service that I'm not receiving. I have called several time and my online accounts say that the internet services is canceled but I'm still getting charged for the services.  I haven't had internet service with AT&T since September 2022, I stayed on the phone with a

Questions

 • AT&T Internet Account

12

1

0

Transfers

Where is my music from iphone

Questions

 • Samsung

7

1

0

Accepted Solution

email sub account problems

I set up an email sub account (it's an @att.net email address) for a family member. When she attempts to reset her password, she gets the message: "We don’t have the account details needed to complete your request." and is unable to reset it. Since I am the primary account owner, I went to the 'man

Questions

 • AT&T Mail Login & Security

34

2

0

Audio not working on phone

My microphone doesn't work.

Questions

 • Samsung

7

0

0

Email passwords often are not accepted-I keep getting messages to renter password

I keep getting request to re enter password then I get error message saying it is incorrect; I use forgot password, renter password as new & then it will work for a while but then get request to renter password again i don’t understand why this happens but am constantly not receiving mail on iP

Questions

 • AT&T Mail Login & Security

14

0

0

forgot email password

have SBC mail on cell but can't remember the password nor sign in on Desktop

Questions

 • AT&T Mail Login & Security

11

0

0

Accepted Solution

Official Solution

Closed

Settle old AT&T accounts

I am trying to add a line to my cellular service, but I am unable to because apparently I have outstanding balances for DirecTv and uVerse. How can I go about settling these or setting up payments so I can add a line sooner rather than later.

Questions

 • Wireless Billing

1.2K

7

0

Getting spam at att.net

I have an sbcglobal.net email. For the past two weeks, I am getting up to 10 phishing emails a day in my inbox all directed to an att.net email. How can I rectify this?

Questions

 • AT&T Mail Features

9.6K

259

How to disable text 2 pay

I’ve done what it’s said to do online where I click on the link for “manage text 2 pay” and it only takes me to a screen that has payment info to sign up. I want to disable all text 2 pay on my account and it’s more difficult than it needs to be since the directions within the support page aren’t co

Questions

 • Wireless Billing

8

0

0

Virtual rewards card

Selected virtual rewards card never received email with the information. When called att was told that my card had been activated and used and there's nothing they can do about it. I was also supposed to get a rewards card for early termination fees on previous internet carrier I've uploaded the ter

Questions

 • AT&T Internet Features

10

0

0

I submitted 2 unlock requests, but received only 1 email.

Our phones are together in a family account. I submitted the request for the secondary phone first, and then submitted the request for the primary phone. The website gave the same answers to both submissions, including a request number for each submission. I got an email answering the submi

Questions

 • Device Features

11

1

0

Paid phones being billed

In June bought phones when bill came I paid the 2 phones but for the last 6 months I’m still being billed. Contacted 5 times got a credit but still being billed.  ATT

Questions

 • Wireless Billing

34

5

0

UNlock My Account you crooks!!!!

Paid for my phone, 1 year later still reporting the installment agreement is not complete. Cannot change carriers because of this 

Questions

 • Wireless Billing

19

1

0

Care code 205.4

I keep getting Care Code 205.4 while signing into my U-verse app. Know user I’d is correct got verification thru you. Can you help?

Questions

 • AT&T Mail Login & Security

9

0

0

XS Max (256gb) Trade in device "in transit" for over a month?

I sent my trade in back on 10/27 via USPS per the instructions and prepaid label (received 14 Pro Max 10/21), USPS tracking info states the device arrived on 10/29 at the "Greenwood IN facility," yet until now the ATT trade-in status is still stuck on "in transit." Can someone provide assistance???

Questions

 • Wireless Account

45

4

0

Closed

Newsmax cancellation

I've been an AT&T wireless customer since the beginning of cell phones. I have 8 lines on my account but will definitely cancel my service as soon as phones are paid off. It's a shame AT&T has sunk this low. Now I find out that our tax dollars are paying for lucrative government contracts b

Questions

 • Watching U-verse TV

42

3

0

I've never been able to update my lg v60 thinq

I've never been able to update my lg v60 thinq since I've had it, always give me an error could not be installed. I've tried the reset and everything I know how to without flashing the phone.

Questions

 • Android

15

1

0

Promise to pay off sprint bill to switch and it never happened

I was approached in Sam's club several times while entering by 3 AT&T reps. I decided one day to hear them out. They said they pay any old bills off with my previous carrier if I switched to them. I asked the young man again to make sure I heard him correctly “That if he would pay my old servic

Questions

 • Wireless Billing

24

4

0

Need help with being locked out of email

Like several others, I am locked out of my email account and one of my security questions changed and I don’t have an answer. I’m beyond frustrated because my phone totally died and I’m logged out of my backup email to receive password help. Can I please get a temporary password sent to my work emai

Questions

 • AT&T Mail Login & Security

13

0

0

I can't access Bellsouth email on Iphone

Yesterday my Bellsouth account wanted me to enter my password to login, although I never logged out and the password should have been there. When I try to login, the screen goes to a login screen and offers two accounts. An ATT account and a very old, closed Directv account. I select the ATT account

Questions

 • AT&T Mail Login & Security

16

1

0

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