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Misrepresentation by salesperson in AT&T store

I live in France and had to travel to the US last month for a family emergency. I purchased a one-month prepaid phone at an AT&T store (store JQKP) and was told that after the one month I prepaid (I was only going to be in the US for a week) I would be able to unlock the phone and use it at home

Questions

 • Account Features

341

78

Accepted Solution

Official Solution

CARE CODE: 205.2 [LU003] - Suddenly happened to my account and cannot login

CARE CODE: 205.2 [LU003] has started showing up as I try to log into my account and I cannot get around it. I use a password manager, so my passwords are all saved and are entered automatically.  There is some issue with the system.  Please reach out to me to help.  Thanks, AJ

Questions

 • AT&T Mail Login & Security

126

26

Not receiving my discount

My account says that my corporation qualifies for up to a 22% discount. When I look at my bill, I do not see any other discounts except $20 for the family plan. Where should I find my corporate discount? Thanks!

Questions

 • Wireless Billing

10

1

0

I need my PUK Code

I locked myself out and I can't find the PUK anywhere despite what the guides are telling me. No idea if my phone was prepaid or not.

Questions

 • Apple

14

1

0

Cannot login to my sbcglobal.net email.

Cannot login to my sbcglobal email. Get error message " ... too many failed login attempts ... " on the very first login attempt.  If I change the password, we can get in, one time only. Next time same error message. ATT has been informed more than once, and has fixed this so it will never happ

Questions

 • AT&T Mail Login & Security

7

0

0

ATT trade in promo - switching plans

I’m currently on an old unlimited plan and was looking at some of the deals to switch to unlimited premium because I get a discount through the signature project at work. I am currently receiving a trade in program credit monthly for my new iPhone that I have several more installments on. When I com

Questions

 • Wireless Billing

23

2

0

Cannot Login to Yahoo Mail-First try gives Error code 205.5

I have been having the same issue for 3 months. I was tired of resetting my password all the time. I called ATT yesterday and they finally admitted that it is on their end.  They will not tell you this unless you persist.  They said they cannot fix this problem and have been working on it

Questions

 • AT&T Mail Login & Security

9

1

0

I have authentication issues with my new fiber optic internet line.

I can't get my phone, laptop, printer, blue ray to be authorized. Please help!! Just got this new fancy service yesterday and can't use it!! Very frustrating being on hold on the phone! Please help. Already turned the system off and on, but still the same problem. My name Leo Lutz-Dreyer

Questions

 • AT&T Internet Equipment

13

1

0

Accepted Solution

Official Solution

Return Policy

Yeah let me say this about yall return policy, how come it states that if a phone be bought by phone from AT&T, it can be return to any AT&T retail store during the return and exchange period, as I went to 2 AT&T retail stores yesterday to try and return that phone and no luck in either

Questions

 • Android

37

5

0

late delivery of voicemail to inbox

Today, I got voicemail with date-time stamp indicating that the caller left it four days ago. This problem of late delivery is longstanding. I had reported it in conversation with a techie last spring and was told that the problem was corrected. If it was actually corrected then, it has recurred.

Questions

 • Data & Messaging Features, Internet Tethering

10

2

0

Netgear 4G LTE (LM1200) modem works intermittently.

Netgear 4G LTE (LM1200) modem works intermittently. I have a SIM card and an unlimited AT&T data plan. I called AT&T and said they needed to update the IMEI number and Then I rebooted. It did not fix it. At tImes I have internet, in the admin panel I can get 4/5 bars and then 2 bars and the

Questions

 • AT&T Internet Installation

14

2

0

Compliment for Excellent Customer Service by Gustav

Hi I wanted management to recognize the excellent and competent customer service of Gustav who helped me some weeks ago. Unlike the previous person who tried to help me, Gustav stayed stayed with me on the line to see if we could reach a live person at Samsung because of my phone problems. He was a

Questions

 • Wireless Account

6

0

0

No internet service on my M1 Hotspot

i pay for the plan every month but early today my internet just completely went off on my hotspot device with no explanation and i’ve reset and tried everything it still will not work and i’m not paying for a device that won’t give me internet.

Questions

 • Account & Usage

11

2

0

Closed

How do I switch from parents At&t account to my own without changing plans

I have been on my parents AT&T wireless family plan for several years. I do not live with my parents but they still pay my bill and I'm on my dads plan. Is it possible for me to stay on the wireless plan I'm currently on but change myatt account?

Questions

 • AT&T Mail Login & Security

10

1

0

Closed

How do I switch from parents At&t account to my own without changing plans

I have been on my parents AT&T wireless family plan for several years. I do not live with my parents but they still pay my bill and I'm on my dads plan. Is it possible for me to stay on the wireless plan I'm currently on but change myatt account?

Questions

 • Online Account Access

10

1

0

How do I switch from parents At&t account to my own without changing plans

I have been on my parents AT&T wireless family plan for several years. I do not live with my parents but they still pay my bill and I'm on my dads plan. Is it possible for me to stay on the wireless plan I'm currently on but change myatt account?

Questions

 • Wireless Account

10

1

0

Uverse App

I cannot log in to the verse app, it asks for a verse user-id and I have never had one. I always log in with email

Questions

 • Watching U-verse TV

10

1

0

Accepted Solution

Reading others text on family talk plan

My son is the account holder, whick I am on his plan. Can he see my text through Imessage?

Questions

 • Wireless Account

17

1

0

Address Validation

I have been trying for years to get access to ATT Internet at my vacation home without success. I'm just told "Internet is not available in my area."  However, several of my close neighbors (2 doors down) have ATT internet.  My address does not come up when availability is checked, but th

Questions

 • AT&T Internet Installation

16

1

0

Vizio Smartcast TV won't stay connected to Wifi.

I've been having trouble with my Vizio tv shutting off then saying 'no network detected'. According to my Smart Home Manager app, the tv is connected along with 4 other things.  I just upgraded my wifi thinking that might help AND you sent me a new modem.  The tv is about 6 feet away from

Questions

 • AT&T Internet Equipment

246

9

0

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