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In April I went into a store to upgrade my phone. After I had left a purchase transaction for four sets of AirPods was made under my account. The person who made the transaction then disputed the charge on the credit card they used which was then back charged to my cell phone bill. I did not make th

From last 3 months we have been getting $85 bill when the monthly bill is $80. Also our Auto pay is set up. I will lodge a complain about this issue. Deeply disappointed. Have been back and forth with customer service but no result. Seeing this increase in bill even after enabling auto -pay for more

Nothing but problems since I switched over AT&T but if you need help you can't get it. I was offered a promotional gift in store but I guess it wasn't a real thing so now they are trying to get me to pay 400 dollars for the "free" gift. Which by the way was an old model smart watch they had just

Beginning 08/30, I have been experiencing issues with connecting to my corporate VPN from home. I worked extensively with our corporate networking team on 08/30. We are seeing no errors reported on either our corporate firewall or on my home desktop.  Several other employees are experiencing t

I posted this initially in internet security, but is far more appropriate here (and I will delete the other post). Obviously please forward this type email to abuse@att.net (they are much better at receiving this type email than even 6 months ago).  If you have one of the old school Yahoo-conn

Let me just ask, I see some Wireless Home Phone devices on ATT shop, My options are use a landline phone set via an RJ11 jack on device which is what I've been doing on Verizon for over 10 years, or an old iphone 6 or android which are no longer used.   I just need to capture and answer inbou

On September 18 evening y home internet went off. I tried the Smart Home app recommendations without success. I reported it and was given an appointment for next day, Saturday. A guy came, checked the modem and wiring, said they were okay. He went outside and after like 30 minutes came back and tol

Hello, My internet was installed 5 weeks ago and I was informed that AT&T would bury the cable that runs from the street to my house within 10 days. It is still above ground, unburied. I tried to contact via the chat and now see a new order on my account for the internet I already have. How

Hello, AT&t is being super aggressive in their tree trimming and fire mitigation. With all lived through this in California for decades and so I'm very aware of the problems. But it would be great to communicate with the tree companies and AT&t better. Does anyone know who we can call?

Im trying to upgrade my phone which stated that it is elgible for one, but can not find when i go to check out how to put new phone on installments

Our land has a 1950 easement that has been abandoned by AT&T. There has been no activity on the easement for decades. Can I get a release for this easement to remove the encumbrance. It equals 1.6 acres of land. Who can help me on this issue?SB

Horrible horrible! AT&T has a horrible system in place for reporting fraud! You cannot speak to a live person regarding the claims and no one responds after submitting a claim online. Speaking to the customer service Dept is like speaking to deaf ears! Apparently I spoke to a “supervisor” in the

So when I signed up I brought my own devices under the following program (luckily I screen shot it when I signed up). Get $250 in bill credits when you bring your own smartphone to AT&T.  The details clearly states "$250 in bill credits, applied in equal amounts of $10/mo over 25 months",

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Why am I being forced to try to use 5g when I have no service. What is the solution to switching the data to 4g lte? The "Standalone" field is shaded therefore will not let me make the change. Any assistance will be greatly appreciated.

My mom has an android and she continually has calls that go directly to voicemail. She's in a wheelchair and has transportation providers who are individuals that try to call her when they are on their way and the calls never go through. Any ideas on how to solve this issue. She checked her device a

I recently switched from ATT DSL to ATT internet air (fixed wireless). Problem is that my smart devices (google/nest assistants, smart TVs, etc) all interpret the wrong location resulting in content not being available such as local news, ads, and sports. I'm assuming it's getting a public IP from s

Hello, I received a new job but all of the emails such as the offer letter and emails setting up my account are blocked. I need to reset my account but I’m not receiving the reset emails. This is very frustrating!!! And I need this new job. Please help!

We took the International Day Pass. Never used it for a single day (maybe 1 day, if that, accidentally).  Even had “data switched off”.  We also bought a local SIM card to ensure we didn’t use AT&T.We got charged $140 at $10 per day.  Imagine ... Despite taking all precautions, i