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Not received promised reward card!

I purchased att internet at the begining of december 2021 because i had to promo codes at checkout. One for a 250$ reward card and another one for a 150$ card. After 2 months of acrive service i did not receive any of them so i called att support. They said i should get them soon and i did eventual

Questions

 • AT&T Internet Account

1.9K

8

0

Trade in credit

I make a phone trade in, to received a 800 credit and i have 9 months without receiving the credit on my bill, y call costumer service and they say, in 3 bills you’ll see on your and pass the 3 months and the issue continues?

Questions

 • Wireless Billing

31

9

0

AT&T says they didn’t get my phone return.

I just got an email that I was being billed the remaining balance for a phone upgrade I returned. I still have a picture with the RMA # and USPS tracking number. Tracking info shows it was picked up by shipping agent from USPS. This was back around September 28th. How hard is this gonna be to clear

Questions

 • Android

40

3

0

Pace Gateway Fixed Wireless internet software diagnostics link-tree information question

My question is does this look right? Is the ip6net0 and the rest of the disabled or unconfigured supposed to be this way? Thanks!

Questions

 • AT&T Internet Equipment

56

6

0

Not getting OTP codes on Samsung Galaxy s22 ultra

Well this is another known issue that once again att is ignoring. I haven't been able to get any (including ATTs) OTP codes. I have a brand new Samsung Galaxy ultra. I've tried everything that is on the community pages as well as called countless times. kinda (Edited per community guidelines) not be

Questions

 • Data & Messaging Features, Internet Tethering

14

1

0

Lack of Support for Military Suspension and Unlocking Device.

Where do I start?   I am completely lost and I have exhausted all my options. I am deploying and I have been trying every day to pause my military service since I am leaving for a year. I have called customer support daily for the past week, and have submitted my orders on multiple occasions

Questions

 • Apple

73

8

0

SSTNC-001: Make sure you've entered a valid 10-digit mobile number and 5-digit ZIP Code and try again.

Have been at this for 3 days now 7 calls 5 hours of phone time and still can not get anyone to help me get this error code taken care of. Been disconnected 4 times, transferred 6 times so I come to the community in hopes someone has a recommendation on trying to get this solved?  I was t

Questions

 • Wireless Account

314

16

0

Unlock Phone Confirmation Email Not Sent

Hello, I have a phone that needs to be unlocked. My family and I have switched networks from this one and got new phones, so I gave my friend my old one from this network and it needs to be unlocked. We went to the website to get a network unlock code and put all the appropriate information in,

Questions

 • Phone & Device Upgrades

47

5

0

AT&T is holding my phone hostage!

When I purchased my phone in 2019, the employee put the original installment plan under the wrong number. When I finally got that fixed, 3 years later my device unlock request was denied because a) I have 2 IMEI numbers associated with my installment plan and b) the IMEI number is associated with th

Questions

 • Wireless Account

41

4

0

How much is your monthly cell phone bill?

I am still on my unlimited grandfathered plan. Ive considered switching it whenever I need to upgrade my device but I am curious now- what everyone else is paying. I have: Talk (never remotely come close to going over minutes) Unlimited Text Messaging Unlimited Data I think I pay around $125 a

Questions

 • Wireless Billing

32

4

0

Escalation to office of the president!

I have an issue I have been battling and constantly being lied to about since November of 2016. This is an on going problem that hasn't been solved! I would like contact with office of the president as these matters aren't being taken care of by customer service! These matters are getting ridiculous

Questions

 • Wireless Account

33.9K

35

Accepted Solution

What are the conditions to enroll in the 16gig prepaid $300.00 dollar paid in advance for a year plan

Can I be a ATT monthly customer and enroll in the $300.00 dollar 16gig prepaid plan and keep my number?  Or is it just for new customers?

Questions

 • More AT&T PREPAID Discussions

55

3

How to prevent the phone ringing except from specified numbers

Currently, all calls to my land phone are forwarded to my mobile phone without ringing my land line. I want to continue doing it this way but allow specific numbers to ring on my land line. The Call Screening feature would not be suitable because it will not forward unspecified numbers.

Questions

 • Landline Phone Features

31

3

0

Accepted Solution

Traveling to Italy w/International Day Pass

1. While I am in Italy, can my kids in US call my US number without receiving a charge on their line? I know if I answer I pay International day pass rate of $10. 2. If I call them, is there an additional fee beyond $10 I pay for International Day Pass? 3. Is there an additional fee if we FaceT

Questions

 • Wireless Account

29

2

0

Why hasnt my s20 plus upgraded it's software?

My s20 plus is still on Android 10, I read it should at least be on android 11. Every time I check for a software update it tells me "its up to date" which is clearly not true? What can I do to fix that

Questions

 • Samsung

17

1

0

CARE CODE: 205.2 [LU003] Locked out of email for nearly a month, tried calling several times

After nearly a month and hours on hold I reached tech support only to be told that these old emails cannot be reset. My security questions were answered correctly but now I am not even offered questions and it tells me my account is not recognized even though the Tech Department can see my account

Questions

 • AT&T Mail Login & Security

35

2

0

5G+ speeds?

The fastest speed I’ve ever got on my iPhone 12 Pro Max at my home, which is regular 5G, is 347 mbps down and 49 mbps up. I’ve connected to 5G+ towers in Philly and NYC and haven’t come anywhere close to those speeds.  The 5G+ speeds are actually slower than LTE speeds I’ve gotten.  I’m

Questions

 • Data & Messaging Features, Internet Tethering

728

13

0

Closed

keyboard is gone cannot enter password to unlock phone

my daughter has a Samsung Galaxy J1 Express 3 (2016). yesterday she could not unlock it by entering her password because the stock keyboard no longer pops up upon swiping the lockscreen. we tried restarting the phone and even rebooting. removing the battery for a moment does not work, either. could

Questions

 • Android

215

1

0

Official Solution

Closed

Prepaid: 25¢ per min plan: how text messages and missed called are charged

Hi, I am on 40 dollars prepaid plan. I am thinking of switching to 25¢ per min plan plan. I was wondering how these are charged please? A) If I miss a call? B) If I miss a call and a person leaves me a voice message? Should I pay money to check my voice mails? C) What if I receive a text fro

Questions

 • Plans & Features

262

12

0

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