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AT&T is withholding my money

I put in an order for a new phone on 02.15.2024. The order has been stuck in the order status for a week now because they never gave me an account when I selected NEW SERVICE while ordering the phone. I have gone to the AT&T store the phone was supposed to be picked up, but they couldn't even f

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29

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Lied to about bundle pricing

I had someone come to my door and offer cheaper internet than what I had through spectrum with ATT Fiber and comparable speeds so I was interested and signed up. I was told that my phone service through ATT would still be eligible for the $20/mo discount even though it is a prepaid account. I have h

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15

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Pinned

Landlines Going Away

AT&T, along with other providers of landline phones, will be actively phasing out their landline services soon in response to the FCC Landline Shutdown Order 19-72. U.S. service providers will be required to offer customers an alternative to landlines and use devices to convert analog signals to

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4.4K

40

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Do not trust customer support promotions and loyalty team!

5 months in a row problem with billing and each time need call to the support to resolve it... each time bill is going up. each time 2-3h on the phone and still problem is here! Called last time to the loyalty team and spoke with supervisor! she just drop a call - no call back! DO NO TRUST sales and

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44

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Cancel payment

I made a fast pay payment that needs to be canceled I have the confirmation number.

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19

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Office of the President

Good morning, Is the office of the President a legitimate thing? Short back story, I filed a complaint with the BBB for a situation that tool place at an AT&T store. Short after, I was called and emailed by a (redacted) from the office of the President. Everything seemed legit but as time went

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40

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Payoff iPhone of a Deceased Partner for Resale

I have an iPhone XR that I tried to sell to Gazelle after the passing of my spouse. Gazelle says there is an outstanding payoff amount for that phone. I have the EMEI number. How can I find out how much is owing on the phone if I don't have the ATT account password and userID?

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77

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Remove linked email so it can have separate password

I mistakenly linked my ATT account not realizing that the sub account emails would all share the same email password. I’d like to go back and unlink the account so the email accounts will have individual passwords without losing any of the emails on either account.  Is it possible to undo the

Questions

276

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Official Solution

Secure Family App not working on any devices

As soon as I open the ATT Secure Family app, I get a pop up message that states “unable to complete your request. Please, try again later”. This happens on all my devices.

Questions

150

4

Can't login to my email from my new cell phone

Changed out my cell phone and when trying to access my email receive message from AT&T that they detected new sims card so they send me a 6 digit code and when I enter it I get repeat message that they detected new sims card and it goes on and on in that loop.

Questions

50

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Closed

My Service is terrible!

I recently switched myself and my family over from TMobile to AT&T. I took advantage of the promotion of a free Galaxy with trade-ins.  Everything seemed fine until we got the new phones and switched everything over.  From the start I've had issues, from SIM cards not working, to phon

Questions

475

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E-Mail Update

I keep getting these notices about updating my e-mail or they will close this account.  I talked with representative on AT & T site and they said they updated my account and it is all set but I still get these notices.  I am way about clicking a link when I don't se why I am getting these.  So is an

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25

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I’m inquiring about a returned tower that I returned 20 days ago and I’m still getting harassing text messages from the company

I have received my fifth text message and I have received an email concerning a tower that I returned for account number 321806716. This tower was returned to UPS store number 2932 in Easley, SC 29642. The return reference number is B2932P20240202154304. in my estimation, this should be enough for y

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20

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Undelete email account

I no longer use my sbcglobal.net email, and I deleted it, but what I didn't know that my wife still uses here sbcglobal.net email and that was one of the sub accounts. How do I restore my account so hers is restored? Can i separate them?

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25

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Outage for 2 days

My daughter has had no internet service in Glendale Heights IL for their home internet. My husband has been told the entire system is down NOT CELL SERVICE but INTERNET SERVICE.  I was told by a representative  in a Rosemont IL cell phone store this information yesterday.  When my so

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37

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att giving wrong ip / location

the location on my att air router is saying its in California and im in Texas, because of this i get unplayable ping on servers i play, is there a way to get this back to where its supposed to be? i live 3 hrs from dallas and im getting 100 ms. PLEASE give me a fix i live in a rural area and i used

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89

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AT&T owns land that is the subject of a Phase I ESA that I am performing. Who can I contact?

AT&T owns land that is the subject of a Phase I ESA that I am performing. I am not a customer, but I don't see an easy way to get ahold of the corporate entity with which to complete the due diligence interview. I need a contact with whom I can speak directly. The category and topic choices do n

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28

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Official Solution

E403 Error on AT&T Gateway Receiver Display

Getting E403 errors on AT&T Internet Air Gateway receiver almost daily. Have to reset box and some other Wifi connected devices each time. Good 5G cell phone signal level at box location with line of sight to tower. Usually happens in the late afternoon and evening. If the box could just reset i

Questions

3.6K

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S22 phone not registered on network weekly

I changed wireless providers the beginning of 2022 (big regret). At least once a week, whether home or in another area, I go to use my phone and I am unable to make or receive calls or texts. I get a message stating your phone is not registered on a network. After rebooting, the calls and texts comp

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203

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wifi password Will i need to change all my devices to the new password ? Or, will they still be connected to my wifi after I change my PW

I have many devices connected to my current ATT Wifi password. Will i need to change all of those  devices to the new password for those to recognize my home wifi? 

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17

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