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Network

How do I know or find out whether my wifi is 5g or not?

Questions

 • AT&T Internet Equipment

27

3

0

VVM not working again

Hello. VVM stopped working on my Samsung GS20 FE phone.  I went thru all of the steps posted on this forum, and it started working.  A few days later, not working again.  Can call into VM, but VVM is not working.

Questions

 • Account Features

30

3

0

Two Factor Authentication

I have an sbcglobal account. I am trying to set-up two factor authentication, but in my Account Security tab, the only option is to reset my password.  How do I go about adding two factor authentication?  

Questions

 • AT&T Mail Login & Security

20

1

0

ISB7005 set top box locked into wireless mode connect prompts

I am actually posting a solution: My set top box powered up asking to connect wirelessly to the WPS access point even though I have an internet connect cable attached. After resetting the box, the gateway, and a host of other tries I succeed by disconnecting power on the set top box and waiting

Questions

 • U-verse TV Equipment

12

0

0

AT&T Visa Prepaid Reward for Fiber Installatiton

Hi, I was hoping somebody could help me understand how the AT&T Reward process works. When I signed up for Fiber the representative told me I would be getting a $225 prepaid Visa card. The chat transcript is below. I got the new service in July (and it works great) and contacted AT&

Questions

 • AT&T Fiber Account

16

1

0

How do I change my ATT router from 5 GHZ to 2.4 GHZ ?

I need to change my ATT router from 5 GHZ to 2.4 GHZ to program my Sensi wall thermometer

Questions

 • AT&T Internet Equipment

17

1

0

Title not Found error HBO MAx

I can watch HBO Max on my laptop and I can log into HBO Max on my TV but when I select any title, I get a title not found message with a long error code that says to mention. A typical error code (I have tried many times) looks like: 82caaa4d-4427-4cc5-9a4c-fb2ee27b08db       &nb

Questions

 • Watching HBO Max

21

1

0

Accepted Solution

To Follow or Not Follow a Post: NOT

I recently got an email from a post that I was following, but no longer have interest. XXXXXXX commented on a post you are following. I could not find an option to stop following. (Now, I have to find a "Topic" to place this post. I'll just pick the topic that contains the post that I wan

Questions

 • AT&T Fiber Equipment

23

3

0

Connects to Wi-Fi but says I have no internet

Gone through set up but no internet. Test says all looks good. Is there any number to call for help

Questions

 • AT&T Fiber Equipment

16

1

0

New cell phone stolen Before use

I bought a new cell phone at the at&t store and the website was as delivered and it didn't arrive at my house...I looked everywhere then I realized that it had been stolen..it's been almost two months since I told you I had side stolen and they didn't return the money and they didn't even contac

Questions

 • Phones, Tablets & Devices

34

4

0

webmail makes me reset password to log back in, repeatedly

I routinely use webmail for email access. That means dealing with 1) the awful Yahoo interface and 2) having to log in every two weeks if I'm not forced out sooner. So it kicked me out again, and when I tried to log back in, it made me reset my password to do so, again. It routinely says that I have

Questions

 • AT&T Mail Login & Security

41

5

0

mr1100

I got approved by at&t to unlock my hotspot device but I don't know where to put the unlock code.

Questions

 • Other Phones & Devices

14

1

0

Compatibility with ATT fiber Equipment

I currently have the ATT fiber modem/router and 3 extenders. I have concluded that this equipment is very unreliable. I bought the 6 stream WiFi 6 cable modem Router from Netgear and also purchased the nighthawk mesh WiFi 6 System. I now understand that the cable modem router I purchased may not be

Questions

 • AT&T Fiber Equipment

54

7

0

Accepted Solution

BGW 320-500 Gateway does not connect to Netgear Prosafe managed switch

Initial set up - BGW 320 > Netgear managed Switch JGS524E > Wired network. Worked fine for a year; I wasn't even aware if IP passthrough was used. Then a short while back ethernet connections started failing; then stopped working total after a couple of restarts..Called support. Swapped out a

Questions

 • AT&T Fiber Equipment

39

4

0

Prepaid

I have a prepaid SIM card that is used on a security gate at my house. I changed card since ATT dropped me to support 4g. They cxled my service after 2 weeks saying card doesn’t support text. Make a long story short I told a ATT supervisor to send me my bal of about $96. He said not unless I reopen

Questions

 • Account & Usage

30

6

0

Accessing a blocked website

I'm trying to access a website I know is safe. ATT blocked it and told me to add the address to my Exceptions Page....I've been looking for over an hour and cannot find the Exceptions Page...when I ask on chat or search, it gives me contract language or help with email.....this is a website....HELP

Questions

 • AT&T Internet Security

15

1

Got a call from someone who claimed to be from ATT's fraud department

Hello there, I got a call a while ago from a person who claimed to be from ATT's fraud department. The person stated my full name and claimed that my personal information had been used to open an account at ATT, and that this fraudulent number had been used in illegal activities. Can anyone here hel

Questions

 • Wireless Account

17

2

0

Reset email password -- can't get past last name requirement

I forgot my email password, and I am trying to recover it but when I provide my user ID and last name, I get a "something's wrong" message and I do not know why. Please help. I have an old bellsouth.net email address if that means anything.

Questions

 • AT&T Mail Login & Security

21

1

0

ATT prepaid traveling to Italy with iPhone

I'm going to Italy in a few days. It says that International Add On is available, which sounds perfect, but it specifies that the device must support 2G. Anybody knows if iPhone 13Pro supports 2G? I can't find reliable answer anywhere. I get it that it should, but want to make sure before finding my

Questions

 • Plans & Features

17

1

0

AT&T Prepaid hasn't transferred my number!

After numerous phone calls and 2 visits to an AT&T store, my phone number has yet to be transferred over to AT&T Prepaid. I would like some help and to get this resolved ASAP. It is very interesting that AT&T doesn't let you email them, and they don't seem to keep records of your calls

Questions

 • More AT&T PREPAID Discussions

21

1

0

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