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Credit

It won't let see how much I owe

Questions

 • Wireless Account

33

4

0

Poor service from AT&T

I had an in-home specialist quote me a monthly amount plus taxes that amount was a lie. The amount was much higher than he quoted. I attempted to contact him several times after he completely ignored me did not answer any of my messages and shut me out if that’s the way you guys conduct yourselves y

Questions

 • Wireless Account

13

0

0

New gateway set up and identifying many devices I don’t recognize

Our new gateway identified 24 devices on the network. I don’t recognize many of them and ones I should see are not listed.  How can I know which devices on the network are legit and which ones are potentially dangerous?   I also don’t see my iPhone 12 or my iPad listed but both seem to be

Questions

 • AT&T Internet Equipment

14

1

0

How to reach AT&T Escalation team for support

AT&T blocked my sub account's email password, stating it may have been compromised which now makes accessing a failure. Now, there is no way to access the extremely important e mail account.  Resetting the password is useless because they will only send the new password recovery to the one

Questions

 • AT&T Mail Login & Security

13

0

0

sbcglobal verify id

I have a subaccount that can send emails but cannot receive emails. We tried to verify the userid but since we can receive emails we never get the code. Please help Norma

Questions

 • AT&T Mail Login & Security

20

2

0

Accepted Solution

Official Solution

Need iPad eSim unlock

I bought an iPad Pro and I was trying to use my TMobile eSim on it but it seems to be locked to AT&T. Is there a way my eSim can be unlocked PLEASE @ATTHelp

Questions

 • Apple

1.2K

13

0

Volume on the receiver got turned down by accident. I want to turn it back up, but don't know how

I replaced the batteries in my remote. When that happened, the remove stopped controlling the TV so I had to reset the remote. Between replacing the new batteries and getting it reset, the volume on the TV receiver got turned down.  I need to know how to turn it backup.  I cannot find any

Questions

 • U-verse TV Equipment

16

1

0

Ordered IPhone 14 Pro Max and never received

I ordered a new IPhone pro max and it shows that’s it been at a Louisville FedEx facility for 2 weeks now. I’ve called fedex and they said when they received the shipment there was nothing in the box and for me to contact AT&T. I can not figure out who to contact to either reissue the phone I or

Questions

 • Phone & Device Upgrades

17

1

0

Accepted Solution

Official Solution

Porting

How do you port number from Verizon to ATT prepaid

Questions

 • Phones, Tablets & Devices

27

4

0

Accepted Solution

Official Solution

HBO Max

My att login does not work with HBO max. I get a message saying it needs to confirm my subscription and a button to sign in again.

Questions

 • HBO Max Login & Installation

165

2

0

Power and broadband lights are green but still no internet

Tried to do a reset, unplugging, disconnecting all devices and nothing seems to work. Lights are green on modem, but when we try to connect to our devices it says "the network you're trying to join has security issues"

Questions

 • AT&T Internet Equipment

21

2

0

Broadband Light Flashing

My broadband light has been flashing for months with no connectivity to the internet. I've done all the Manuel resets, unplugging and waiting, ect. Now, I'm trying to completely reboot the gateway and my smart home manager says that my S/N isn't recognized....HELP!?

Questions

 • AT&T Internet Equipment

38

9

0

Accepted Solution

Official Solution

not getting short code texts

cant receive verification texts

Questions

 • Data & Messaging Features, Internet Tethering

52

3

0

Service canceled

I've been with this company for 22 yrs, never been late on a payment. Until I lost my job beginning of yr struggling payed what I could then I was injured in a domestic situation to where I was behind on all my bills 4 to 5 months. Now the total is so high to get cut on I could buy a new phone at th

Questions

 • Wireless Billing

23

3

0

Customer Service Issues

I turned on my TV tonight and I had to sign in to the TV with my password and user ID name. Why should I have to do this? It would not take my password which I had written down. I ended up changing my password five times in attempting to access my account, and each time was unsuccessful. Now it says

Questions

 • AT&T Internet Account

28

2

0

From Solid White to Slow Blinking White. No cables loose or damaged.

I had my modem replaced from the previous model to the current one. I had a tech come in about a week ago and did the install and everything went well. No issues, nothing. And suddenly today, I see there's a slow blinking white light flashing on modem. I reset it twice (held the button for 10 second

Questions

 • AT&T Fiber Equipment

17

1

0

AT&T Fiber Availability

AT&T ran a fiber line right through my front yard maybe 6 or 8 months ago. When will this service be available?

Questions

 • AT&T Fiber Installation

31

2

0

Wrong email as first time purchaser

I recently purchased a prepaid plan for 1 year. As a new customer, I need a number and SIM card, etc. I just realized that I entered the wrong email (forgot a digit) so I haven’t received any confirmation of my payment, or any details on how to activate. I have no account set up and am unable to get

Questions

 • Account & Usage

13

1

0

AT&T Fiber connection slowing down every night

So, I've had AT&T Fiber at my house for over 4 years now and it's been the best internet provider I've ever had, up until the past month or so. In the past month I can watch the speeds from my router (Amplifi Alien) to the ISP start dropping (Sub 100 Mbps) around 8 pm and the pings rise (~100ms)

Questions

 • AT&T Fiber Equipment

2K

42

Accepted Solution

Official Solution

I want to delete my sbcglobal email accounts. I have 2. Can anyone help? The instructions per support do not help

I am logged into my sbc email account through At&T. I have gone through all of the options and tried to follow Support details but screens and links that they tell me about don't exist. I don't have a free AT&T account. I have an old sbcglobal account. Help!

Questions

 • AT&T Mail Features

47

3

0

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