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Fraud for nonprofits + is this a fraudulent email?

Our nonprofit organization has been the subject of a scam: someone ordered a phone in our name (delivered to our address) and set up an account without us knowing or approving. Apparently, scammers will then set up a way for you to send the phone back; they receive the phone and we will be charged.

Questions

16

2

0

Accepted Solution

Need to cancel account

AT&T makes it very hard to cancel prepaid accounts. For that reason, I will no longer use their services. Please let me know how to cancel. If I don't find a response, I'll let my credit card company know.

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18

2

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printing email

Is anyone else having trouble printing emails?

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23

2

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Accepted Solution

Question About Phone

I recently bought an Iphone off of Amazon that was specifically stated as locked to Att. I went to check on att.com/deviceunlock/ and it said that the phone is under contract. I read about something that Att did to phone policies on October 2022, that if phone is purchased after that date, its accou

Questions

37

7

0

NO SHOW TECH Again

Tch appt today, 8-12. It is 3pm, no tech and only incompetency on 800 offshore.  I MADE THE APPOINTMENT< TOOK OFF WORK>  I want to speak to USA about when the tech is showing up--HOW?

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14

4

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Incoming and Outgoing phone calls constantly breaking up.

I have a one-month-old iPhone 15 Pro and in the last couple of days, even with 2-4 bars of service, every person I have talked to has told me that my call is breaking up or that they cannot hear me at all, even though I can hear them perfectly! Is this a phone problem or a service problem? Anyone el

Questions

115

4

0

Phone works only if plugged into modem????

When the fiberoptic cable was "installed," installer said he could not lower it between the walls because of a "fire stop." The result is that the only "land-based" phone connection I have is directly into the modem.  Today, I discovered that not only are my wall phone connections useless, but

Questions

22

6

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email attachment download

Today when opening an email with an attachment I was able to preview it, but was not able to download it. Never had this problem before. Any Ideas what I need to do?

Questions

24

2

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Max login stopped working

I have unlimited plus and have had access to max, I have not changed my plan but it is not letting me link my subscription now? It says they can't verify it and to contact the provider. Please assist.

Questions

12

1

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Outage since 5/17/24

I spoke with a rep regarding this issue on 5/18/24 and confirmed that there was an outage present that was estimated to last 5/20 5AM EDT. I didn't mind having no internet over the weekend but if this continues, it'll affect my household as we still have students. Even getting 3 bars of 4G LTE in

Questions

204

4

0

Fiber 1000, terrible speed in the evenings

I am getting terrible speeds at night on my 1000mbps plan, getting around 15mbps currently.  During the day it works fine, this issue is only present in the evenings.  We're a new install area, not sure if there's not enough bandwidth to cover us or if there's an issue in the area.  The phone rep me

Questions

197

4

0

email

can not attach any document or small picture

Questions

5

0

0

Accepted Solution

Official Solution

Not receiving all incoming messages

Starting yesterday 5/6/24 I have some emails not being delivered. The sender is getting NO error message.  They are NOT going to spam.  They are NOT going to trash.  There are NO filters and NO blocks.  There are multiple senders, one being another address of my own.   

Questions

10.3K

310

Accepted Solution

Whitelist AT&T Nokia cell phone booster

When I first received this booster to replace my 3G, I was pretty satisfied, and it worked great! For a while, and not too long. And initially I could not connect in my head why calls started going directly to voicemail and in my first call to AT&T, someone put me on hold and came back and said

Questions

59

12

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Trying to get 5G connectivity while roaming in Canada

I recently purchased a Galaxy S24 (CAD version, model SM-S921W), upgrading from a Galaxy S8. I tranferred my SIM card over.  When I'm roaming in Canada, I seem to be capped at 4G speeds.  I've tried manually connecting to all the different carriers in my area.  I have another phone t

Questions

32

3

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Accepted Solution

Phone settings for Cruise Package

Just came back from 1-week cruise to Western Caribbean on a Holland Line ship and the $100 AT&T Cruise Package was a waste. Much of the time I couldn't call, text, email. Tried all kinds of settings and sometime I received some emails and FB posts. Couldn't, and still can't, find any directions

Questions

1.8K

8

0

Accepted Solution

Official Solution

Why can't I make a payment arrangement

I have good standing/ history, but I cannot make a payment arrangement...why

Questions

117

6

0

Missing text messages

Last night I went to a location out of cellular range and missed all of my text messages from that time period. When I got back in range the messages did not come through and are just missing from my phone. Is there a way to receive those messages now that I am back in range?

Questions

70

5

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Error Invalid Number. Please re-send using a valid 10 digit mobile number or valid short code

Last week my texts I sent to my daughter started coming back to me with this message. I have been successfully texting her with her stored contact info from this phone for a couple years. We are on a shared AT&T plan. I have an LG K20 and she has an older iPhone. For a few days after this started I

Questions

7K

4

0

Accepted Solution

Cellular service not working after IOS 17.5 update

My new iPhone 14 automatically updated to IOS 17.5 last night. Ever since, my iphone has said I have cellular service (5g) when I leave the house, but no notifications are being received and my iMessages are not sending. They are only working when I am connected to WiFi. I did not have this problem

Questions

80

3

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