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Going around in circles with AT&T for FAM discount, been a year and I still can't get it applied correctly or credit for the 9 months

Changed from the 30gig wireless plan to the Unlimted one.   I'm entitled under my FAM code for a discount off the service AND $10 a line.  I've got 5 lines.   9 Months of calling, getting US and foreign call centers and everyone keeps saying they will fix and nothing ever gets co

Questions

 • Wireless Billing

18

2

0

Accepted Solution

Remote

I bought and hung a new TV outside, connected the box Uverse sent me, programmed the remote so it turns the TV on/off, rebooted the cable box. I now have a blue screen that says "Press OK to get On Demand."  But I get no response when pressing OK, or any other key on the remote.   

Questions

 • U-verse TV Equipment

32

6

0

CANT!! MAKW PAYMENT ONLINE!

I have been facing this for a while and I guess I will have to SWITCH PHONE CARRIER!!! Sorry, this account isn’t eligible for bank, credit, or debit card payments. Please visit an AT&T authorized payment location to pay with cash or a money order. (EXP3013) above is what it says, and what is a

Questions

 • Wireless Account

4

0

0

Unable to pay my bills online

Whenever I want to pay my bills online it keeps saying online payment is not available for this account and this not how it has been before. I usually pay my bills online. Please I need a fast and swift response!

Questions

 • Wireless Account

232

7

Service

I have an address that has had att internet in the past and would like to have it at that house again but after years of waiting I'm told there is nine offered at my address my address is 1126 jhonny Smith rd baxley ga 31513 please help now that I have a kid in college I need more reliable l e inter

Questions

 • AT&T Internet Installation

44

1

0

Payment Arrangement entered incorrectly by AT&T. Service was suspended as a result.

We set a payment arrangement which paid $100.00 on 6/24 with the remaining $180.00 to process on 7/7. The Customer Service Rep stated it was successfully completed, but he only placed the $100.00 as a partial payment and made no notes at all in the account. Service has been suspended due to his erro

Questions

 • Wireless Account

14

2

0

AT&T Yahoo Mail continuing problems

AT&T Yahoo Mail Update - Tuesday 6/28/22 mail (most) folders came back later in the day them selves after a few hours but now Wednedsay 6/29/22 - a new problem - my Backuo folders are all empty which I did not notice yesterday And now the following message "We couldn't load this message. Plea

Questions

 • AT&T Mail Features

4

0

0

BGW 320

Replacement BGW320 is flashing (fast) red same as the old router. No outages in my area according to site. Unplug and re plugged multiple times. Also reset router. Issue still persists.

Questions

 • AT&T Fiber Equipment

11

0

0

Accepted Solution

Official Solution

AT&T internet wifi dropping

Hi,   I have had Uverse TV and ATT fiber 1000 installed about two weeks ago. Throughout that time, I've had a ton of issues with connectivity. I've had two techs out, all say outside and inside connections are 'nearly' perfect. Seems nothing is getting improved whatsoever.    BGW210 was first modem

Questions

 • AT&T Fiber Equipment

57.8K

18

0

Closed

Internet stops working at night?

So around 9-10 pm every night my wifi turns off and i cant use it until the next morning why? This is a probem for me since i tend to stay up late at night too.

Questions

 • AT&T Internet Features

593

7

0

Internet down every night

Internet goes down night and those that work at night this unacceptable especially for the price charge for subpar service

Questions

 • AT&T Internet Features

12

0

0

Shocking!! Got ripped off by ATT

ATT is charging me a ridiculous fee $370 with an ongoing monthly charge of $217 (one line wireless with my own device). I was shocked!   No where near what I was told before transferring my mobile service from a different carrier.   Getting ripped off.  $30 activation fee w

Questions

 • Wireless Billing

51

7

0

When will I be able to order fiber? It's available 3 houses away from me on ATT

I'm so frustrated. FCC Broadband lists my address as having ATT fiber available. But not my house apparently. If I walk 2 houses south from my front door, to the next small crossstreet, and put the address of the second house on that side street from the corner, it says ATT fiber is available. It's

Questions

 • AT&T Fiber Ordering

62

11

0

Why is it so hard to cancel a service with at&t

Been trying for 3 hours on the phone with customer service to cancel an internet service that I am the primary acct holder on. I have  2 accts but only need to cancel the internet that was in service at my son's residence.  I have called 5 times but 4 of those times the rep says the passcode is inco

Questions

 • AT&T Internet Account

15

2

0

Why is AT&T blocking emails from Jotform? How do we fix this?

Sometime around two years ago, I stopped receiving emails from Jotform (jotform.com) sent to my att.net email address. I have inquired with Jotform and they said the issue needs to be addressed by AT&T because it's their servers that are block Jotform emails. The emails are not going into spam,

Questions

 • AT&T Mail Features

4

0

0

International Day Pass- Internet Not Working

Hello, I have been paying for the international day pass services for a while now. Unfortunately it only allows me to text but no internet. It was explained to me that I would be able to use my unlimited plan while here. I cannot use google, maps, or even send/receive photos. Please help me!

Questions

 • Data & Messaging Features, Internet Tethering

4

0

0

Misrepresentation by salesperson in AT&T store

I live in France and had to travel to the US last month for a family emergency. I purchased a one-month prepaid phone at an AT&T store (store JQKP) and was told that after the one month I prepaid (I was only going to be in the US for a week) I would be able to unlock the phone and use it at home

Questions

 • Account Features

341

78

Accepted Solution

Official Solution

CARE CODE: 205.2 [LU003] - Suddenly happened to my account and cannot login

CARE CODE: 205.2 [LU003] has started showing up as I try to log into my account and I cannot get around it. I use a password manager, so my passwords are all saved and are entered automatically.  There is some issue with the system.  Please reach out to me to help.  Thanks, AJ

Questions

 • AT&T Mail Login & Security

126

26

Not receiving my discount

My account says that my corporation qualifies for up to a 22% discount. When I look at my bill, I do not see any other discounts except $20 for the family plan. Where should I find my corporate discount? Thanks!

Questions

 • Wireless Billing

10

1

0

I need my PUK Code

I locked myself out and I can't find the PUK anywhere despite what the guides are telling me. No idea if my phone was prepaid or not.

Questions

 • Apple

14

1

0

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