Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (420)

Activity

Accepted Solution

Official Solution

Reliability of Fiber Internet

Our neighborhood just got cables for fiber internet. They have a box at the end of my backyard, but the fiber has not been connected to my house from that box yet.  I have comcast internet and it is very reliable.  I am considering getting the AT & T fiber internet 500 plan.  How

Questions

 • AT&T Fiber Equipment

65

6

0

Accepted Solution

Official Solution

Unlocking device code

Hello, I've submitted a request for unlocking my Samsung device (Request number: (Edited to remove personal information)). I urgently need the unlock code for network as I'm on a time constraint. Can someone help asap? @ATTMobilityCare

Questions

 • Samsung

138

1

0

Accepted Solution

Official Solution

Resetting a subaccount password

I need to reset a subaccount password. I tried earlier and succeeded in resetting MY email password which I really didn't want to do.  I tried again and when into the endless circle of filling in the user name/password/reset.  Then on to the user name/zip code/last name, etc.  Round

Questions

 • AT&T Internet Account

186

1

0

Accepted Solution

Official Solution

How to request my address to be added to the fiber availability online.

How do I get my address updated to an address that has fiber availability? All of my Neighbors addresses show available but not mine. The fiber optic cable is clearly visible on our entire road. The houses on each side of me show available online.

Questions

 • AT&T Fiber Ordering

305

5

0

Accepted Solution

Official Solution

If we transfer billing responsibility, will the charges adjust?

I currently have 3 lines on my account. My sister has her own line.  If we transfer her line to my account will the charges that she paid monthly be the same on my account as she paid previously or will the charges adjust to my account which has Mobile Share Advantage 50GB?

Questions

 • Wireless Billing

24

1

0

Accepted Solution

Official Solution

New $300 annul plan

I am currently with Mint Mobile and I am going to transfer to the new AT&T PREPAID 16GB 12-month plan.    I have heard a lot of negative experiences to port in numbers to AT&T prepaid. Is there anybody who can share your latest experience in porting in to AT&T prepai

Questions

 • Account & Usage

81

6

0

Accepted Solution

Official Solution

Where may I see in my plan where it reads that I may merge up to 5 people onto a telephone conference call?

Where may I see in my plan where it reads that I may merge up to 5 people onto a telephone conference call?

Questions

 • Account Features

33

9

0

Accepted Solution

Official Solution

I’ve been in Spain for the last 6 days. I’m on a deployment.

Hi! I still have not been assisted in unlocking my iPhone. IMEI number has been given to them 8 times.  Please let me know so I can move on. Ethier I need to purchase a new phone here in Spain so I can have service, and when I come back to the states I will move to a

Questions

 • Apple

46

3

0

Accepted Solution

Official Solution

I need to unlock phone

I am from Nigeria. I bought a Microsoft Lumia 950 motherboard from eBay. Unfortunately, it is network locked to AT&T network. That network is not available in Nigeria. I need help to unlock it so that I can use other network. I am, Paul

Questions

 • Other Phones & Devices

165

7

0

Accepted Solution

Official Solution

SMS texting not working

SMS text don’t go through or come in only iMessages working. SMS messages are going to my old flip phone which had the same number but I canceled the service on it. All the setting are on for SMS in message settings.

Questions

 • Apple

41

5

0

Accepted Solution

Official Solution

H2O SIM in ATT Phoenix 4 (LM-X210APM) would not register on network

I've an unlocked ATT Phoenix 4 (LM-X210APM) that is on the approved and supported list. I'm unable to register on the network with my carrier's SIM H2O (ATT MVNO). No cellular voice/data, however, Wifi Calling does work. I've had success with a Moto G Stylus, but that is not phone for this SIM. An

Questions

 • Android

42

2

0

Accepted Solution

Charged for making calls I did not make to a non valid phone number 1CODE94183566

I have the two dollar daily plan. I am charged daily for a call/text that I did not make to 1CODE94183566 and no one from ATT Tech. support can fix it. Has anyone had this problem and how did it get resolved? Can someone from ATT help to stop the charges?

Questions

 • Account & Usage

26

1

0

Accepted Solution

Official Solution

Why do I need a Voicemail password

Why is my voicemail suddenly asking for a password? I don't have one and never needed one, but it's suddenly asking me for a non-existent password.

Questions

 • Tones, Games, Videos, More...

14

1

0

Accepted Solution

Official Solution

prepaid account access

Good day! I have prepaid account and I am abroad now. I don't get text messages, I cannot sign in, my password doesn't work, I haven't access to my bank (don't get confirmation codes), and I cannot pay any bills. I am in isolation. How can i ask att&t change my plan for getting messages? Their p

Questions

 • Account & Usage

30

2

0

Accepted Solution

Official Solution

Temporary Deactivation for a limited time

Is it possible to deactivate an AT&T hot spot device (Turbo 2) for a 12 month period, then reactivate the device without losing the assigned "Phone" number? I am going out of the country for a year and won't need my device for that period

Questions

 • Other Phones & Devices

26

3

0

Accepted Solution

Official Solution

Any International plans besides IDP?

I am going to travel aboard (outside North America) and I found that on the AT&T website, there is only information regarding the international day pass (IDP). I would like to know if there is, besides IDP, any other options for international travelers (with postpaid accounts)? Thanks!

Questions

 • Data & Messaging Features, Internet Tethering

23

3

0

Accepted Solution

Official Solution

Unable to unlock my Motorola/At&T phone while out of Country

Good day,am having issue with unlocking a Motorola phone gifted to me by my aunty from USA and am presently in Nigeria and according to her,she bought the phone at once without delay and now I have tried using Nigerian sim or carrier network but it is not working or unlocking, please I need to know

Questions

 • Android

47

9

0

Accepted Solution

Official Solution

Need Unlock code for my Alcatel device

I need a network unlock code for my android Alcatel how do I get one

Questions

 • Phones, Tablets & Devices

22

1

0

Accepted Solution

Official Solution

Device Unlock IN-PROGRESS

I have requested a device unlock on June 1 and again on June 9 and they are both requests are IN-PROGRESS. They are the same phone, and the phone should be eligible. Please help.

Questions

 • Other Phones & Devices

44

1

0

Accepted Solution

Official Solution

Fiber Cable Issue - ???

Our Fiber internet has been down for over 24 hours with no real expectation for when it will be resolved. Customer service is impossible to get ahold of and because an outage is reported we get nothing but canned messages back in chat. The impacted area is extremely small, which makes me worry that

Questions

 • AT&T Fiber Equipment

470

9

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.