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iPhone 12 Mini Deal - Question about Bill Credits

So for the ongoing iPhone 12 Mini deal, I bought the iPhone 12 Mini with 128 GB, and I confirmed with an agent that since I am already on an unlimited plan (the Unlimited Elite Plan) I would still qualify for the offer of up to 50% back. In the fine print of the terms and conditions of the offer, it

Questions

 • Wireless Billing

20

3

0

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PROOF OF PURCHASE

I purchased an iphone from at&t back in july of 2018. I honestly cannot recall whether this phone was purchased online or at the retail store in my hometown. I no longer carry an account with at&t, but I am 100% the phone is paid off and is mine free and clear, however I don’t know how to go

Questions

 • Apple

44

2

0

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Hole in my yard and subcontractor hasn’t returned

About 2 months ago an AT&T contractor requested access to our yard to upgrade the fiber lines. There is a 3 foot hole in my yard and they have not returned. A tree is now growing in that hole. Don’t know who to contact.

Questions

 • AT&T Fiber Installation

233

6

0

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Two personal routers behind BGW 320-505 in pass-through mode possible?

Brand new AT&T Fiber Internet customer. Service works fine other than some odd behaviour e.g. download speed is always lower than upload speeds on Speedtest. Router functionality provided by the Nokia BGW 320-505 could be better. For now, I want to use my own routers. The below picture repres

Questions

 • AT&T Fiber Equipment

74

5

0

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Change the phone unit

Hi! I just had my phone unit iphone 13 pro last February and I just realized now that i like iphone 13 pro max better when I saw it from my friend. Is there a chance I can still exchange it to AT&T?

Questions

 • Apple

29

2

0

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Official Solution

cant sign in to e mail

So today I went to my desktop computer and tried to sign in to my email, this is the message I got: Looks like you’ve tried to sign in unsuccessfully too many times. Recover your ID or reset your password to continue. I only tried to sign in 1 time!  This is the same problem that I had several

Questions

 • AT&T Mail Login & Security

96

7

0

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Teacher Discount

What needs to be included on employment letter for teacher discount.

Questions

 • Wireless Account

124

1

0

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IMS registration status says “Not registered"

Hi, I am using H2O prepaid SIM using it on Samsung Galaxy A22 . I am unable to make a call to any number. How to resolve it ? Steps I followed: I removed SIM from slot, reset network settings, Reboot my mobile I don't have another mobile to check SIM status. Help me out.

Questions

 • Samsung

42

2

0

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Network unlock code not working

I requested an unlock code from at&t and the unlock code sent to me did not work. I tried it twice, and powered off the device before inserting the new sim card the second time.  IMEI: (Edited as per community guidelines) Request number: (Edited as per community guidelines) Unlock code

Questions

 • Samsung

24

2

0

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move watch line number to iPhone

Hello, I would like to transfer the number of my apple watch to my iPhone and deactivate the current iPhone number and the watch cellular plan. Thanks

Questions

 • Wearables

19

1

0

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Cell service no longer works in my home

I’ve had ATT for 10+ years and previously had excellent cell signal in my home. A few weeks ago, my service became terrible. I went to an ATT store and they reset my network. This hasn’t solved the issue. Please advise, it’s really making daily life more difficult.

Questions

 • Apple

77

9

0

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AT&T Prepaid Sim Card not registered on my Samsung M 42 5G Smart Phone

I recently purchased Prepaid Simcard from neraby AT&T store and the store person st up the phone and it was working fine for a week and after that I was not able to call,receive use internet on my smartphone. I took it again to the store and they asked me to contact customer care and I did. Cut

Questions

 • Phones, Tablets & Devices

68

11

0

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Unlocking phone. Can I keep my current AT&T SIM?

If I unlock my iPhone (which is pre-qualified for unlocking) can I keep my current AT&T SIM and phone/data plan?

Questions

 • Apple

26

2

0

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Blocking all ppv and vod

How can I prevent ppv and vod charges to my account . I have a tenant that is ordering movies etc without permission and I am working out of town and don’t have access to my device.

Questions

 • U-verse TV Account

38

1

0

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Texting within a country while abroad

I have the ability to send texts internationally on my prepaid plan. But when I am abroad can I send texts to the US or numbers within that country for free?

Questions

 • Data & Messaging Features, Internet Tethering

20

2

0

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Unable to get to http://192.168.1.254/

Hi, I am unable to get to my router to change the settings. The IP address, http://192.168.1.254/ does not resolve. Please advise. Edward

Questions

 • AT&T Internet Account

90

4

0

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Can not fast forward, rewind or pause.

When we try to fast forward, rewind or pause a message comes up that says the dvr is either unplugged or not working. What do I need to do. Thanks

Questions

 • Watching U-verse TV

48

2

0

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international plan charges

1.If I leave the phone on airplane mode....I will not incur charges....correct? 2. However, if I need the phone and turn off airplane mode it will charge me 10.00 for the day...?? 3.  If I only use phone in wifi....there will be no charges....?? TIA

Questions

 • Data & Messaging Features, Internet Tethering

131

2

0

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Official Solution

AT&T ACP Application to submit NATIONAL VERIFIER APPROVED Lifeline APPLICATION ID

Does anybody know how to be able to link or sign up for the ACP with an approved national lifeline verifier application ID and attach it to the AT&T wireless BAN account via application or otherwise?

Questions

 • Wireless Account

59

1

0

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locked out of email account

I can't log into my [EDITED]@sbcglobal.net email account. It asks me to create a new password, tried that - didn't work It also says it will send me an email - well that's not very helpful since I can't get into my email account Need help please [EDITED per Community Guidelines]

Questions

 • AT&T Mail Login & Security

27

1

0

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