
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I was checking my control center to see if Shazam was on and I saw this image can someone tell me if I should be concerned about this or is it some kind of new style of network? PS My phone is an iPhone 12 Pro Max
Questions
•
Apple
Accepted Solution
Official Solution
I checked my bank balance this morning. Friday I payed my ATT bill online with the debit card. The charge is pending. There five other pending charges that all say AT T COR DF - several numbers - last 4 digits of my debit card The five charges range between $265 and $1062
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hi. I recently purchased AT&T ActiveArmor Mobile Security Advanced for my iPhone. Does anyone know if I still need Nomorobo for my iPhone? Thanks.
Questions
•
Device Features
Accepted Solution
Official Solution
Mailbox Management <[email scrubbed]> Sun, May 7 at 4:58 PM Dear AT&T Mail User, This is to notify you for the final time that we have stopped processing incoming emails on your account since you have refused to upgrade your account to our new service and we have been forced to block your
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
My service stopped and I can’t renew it until this evening. Is there a way to extend my service without paying until tonight?
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hello! I have been struggling to make payments due to the financial instability but I need to restore my service to keep in contact with loved ones. Is there any email I can contact? I have the collection department number but I just really want to email because my phone is not able to make calls ex
Questions
•
Wireless Billing
Accepted Solution
Official Solution
simple ?
Questions
•
AT&T Phone Account
Accepted Solution
Official Solution
Have a Samsung phone that I paid off and am starting the process of unlocking it. Going to Rome for 2 months and the best affordable solution I found was using an esim from Rome while there. I'm open to any better suggestions that don't cost 10.00 a day. My question is do I use the esim IMEI numbe
Questions
•
Samsung
Accepted Solution
Official Solution
ATT emailed me after canceling the tv service to recycle the outdated cable box rather than to return it. How do I know if ATT will later ask for proof that I recycled the unit? Or if ATT will charge me for the unit since they didn't ask for proof that I recycled it? ATT does some stran
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
My grandmother recently bought a new phone (Samsung galaxy A03) and it was part of a deal, the phone and a $40 card bundle, she didn't know where on the receipt her card pin was and was putting in different numbers on the receipt, I guess she did it too many times cause now it says the service is te
Questions
•
Account & Usage
Accepted Solution
Official Solution
I have one of those internet boxes that you buy internet data for and I wanted to see if I used up all my data and pay the bill before the month is up will it reload right away? Or will I have to wait for the 30 days before it puts data back on?
Questions
•
Account & Usage
Accepted Solution
Official Solution
I’ve been locked out for over 2 weeks. I received the temporary password in the mail, but it still wants to send a verification code to an old number that’s not in use. Now what?? So frustrated. I was told the the temporary password would log me in??
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
Iphone14 Pro has a locked IMEI with AT&T. (SIM locked to carrier: iPhone 54.0), and an IMEI unlocking service cannot unlock after trying 72 hours. How long before ATT lets IMEI be registered to another carrier
Questions
•
Apple
Accepted Solution
Official Solution
I have the At&t premium plan the data works in all browsers and apps except safari, I already cleared the browser cookies but the problem persists
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Visual voicemail is not working on my Samsung S20 FE. If I try to use it, it does not work and then forces me to reset my vpicemail to get messages with regular voicemail. It has become a pain and I would like to remove it. How can I do it on our phones.
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I am a business owner. Three business cell phones were stolen. AT&T says they can only suspend the phones for 90 days. After which they will be reactivated. They are STOLEN.
Questions
•
Apple
Accepted Solution
Official Solution
If I sign up for AT&T Fiber, can I keep my U-verse TV service?
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
Hello, I am a new AT&T customer, and trying to activate my prepaid e-sim card online. However, it shows error as "SSACT-523". I've tried several times online, or via text message link but didn't work. Anyone can help??
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
Hello, I am trying to call my friend. We both have an iPhone at the moment and we were texting around 10pm and they sent me a message then an hour later I sent a message back and when I sent the message my messages didn’t deliver and I tried calling and I got the message saying the person you are tr
Questions
•
Apple