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How can I get my pre-paid number released.

I want to move the number to a low cost provider. I am only in USA 5 moths a year. When there was a 25c rate it only cost $11 / month to retain the number. Now $30 is too much.

Questions

 • Plans & Features

33

4

0

Accepted Solution

Official Solution

Unlock Request IN-PROGRESS for a Week

Hello @ATTHelp Could you please check the status of my device unlock request, it has been about a week since I submitted the request and it hasn't been resolved yet (neither approved nor declined). Here are my specific details: Request Date & Time 06-14-2022 13:0:10 PM

Questions

 • Apple

301

29

0

Accepted Solution

Mobile phone bill

I would like to know if the 204.41 payment at the time of an upgrade was applied to the monthly bill? At the time of upgrading my phone, I paid 204.41, but do not see a credit on my monthly bill?

Questions

 • Wireless Billing

28

3

0

Accepted Solution

Duel Sim for 2 numbers

I use one phone for my work and personal numbers- I have First Net for my personal and my work is just with ATT. I hardly have signal on the work line when I have signal on the First Net line....  Also- I cant receive work calls if I am on my personal line.... any suggestions? 

Questions

 • Network Coverage

28

4

0

Accepted Solution

List of Blocked Numbers on my home phone

When I receive a spam call, I then block it by dialing *61. I need to check this list to make sure that I don’t have a number of there that shouldn’t be there. It used to be so easy to access this list, but I seem to be having trouble doing this. Could you please give me the steps to access my Bloc

Questions

 • Landline Phone Features

24

1

0

Accepted Solution

Official Solution

international day pass

We have an unlimited data plan including the international day pass. If we use my husband's phone as a hotspot, will we still only be charged $10 per day if my daughter and I connect to his hotspot wifi?

Questions

 • Account Features

152

2

0

Accepted Solution

Transfer messaging/ pics from phone to phone ?

Thanks again everyone for tech info. True, I phone 6, newer are 4G. The issue was the SIM card compatibility pre “7”. My replacement phone is a Samsung A12(NO thanks to ATT !) I understand that my contacts, photo “album” can transfer from I phone to Samsung. Otto gave me a”backup” plan. But, how ar

Questions

 • Samsung

47

4

0

Accepted Solution

Denied Claim

We are extremely frustrated with the lack of support. We were just denied and the reasoning is 100% a lie as we specifically spoke directly to the technician that sat a boring machine over our water line. If no one can assist us this matter and get it resolved by the end of the week we will be turni

Questions

 • AT&T Fiber Installation

43

4

0

Accepted Solution

My Client's website is being marked as malware and blocked

I'm having an issue that I'm seeing listed in several other tickets on this forum. My client is a large, reputable e-comm site. We just changed their URL to better match their branding and now AT&T customers are getting a message the the site has malware and is being blocked. Please let me kn

Questions

 • AT&T Internet Features

24

3

0

Accepted Solution

No cellular service.

When ATT updated the network (no 3g), they provided me with the Motivate smartphone to handle the new network conditions. It appears that this phone does not meet the minimum network requirements. Why would ATT provide me with this device in February 2022, knowing that it would never work on the upd

Questions

 • Android

33

1

0

Accepted Solution

How to verify AT&T caller?

I just had a call from someone supposedly from AT&T. He wanted to know about my service, said they were discontinuing copper, thought I had 2 lines (I don't) and if my bill had increased in the past two months (it hasn't) and if it was still under $100 (it is). This seemed like too many errors a

Questions

 • Landline Phone Troubleshooting

17

2

0

Accepted Solution

ATT Automatic Port Forwarding?

I am writing an application that needs scalable and automatic port forwarding. Is it possible to open ports through a script on the ATT NVG599 Router? If not, is there a way to open a range of (like 200) ports without having to make each one individually

Questions

 • AT&T Fiber Equipment

33

3

0

Accepted Solution

Can new customers use their own routers?

I’ll be moving soon and saw AT&T covers my rate and wondered if I can use my own router?

Questions

 • AT&T Fiber Equipment

59

6

0

Accepted Solution

Official Solution

2 numbers on one phone

We had two AT&T business land lines and transferred to two iphone 12s, but I want both numbers to ring on each phone? I have tried call forwarding and that does not work. Can this be done?

Questions

 • Device Features

121

7

0

Accepted Solution

Official Solution

International Day Plan

If 2 of us are traveling internationally, do we both have to sign up for the International Day Pass? Our phones are under the same account.  If I sign up one phone for $10 a day, will the second phone automatically receive the $5 a day discount?

Questions

 • Apple

89

3

0

Accepted Solution

AT&T Fiber service out in Durham, NC

My AT&T Fiber internet has been down since Friday, June 17 2022. I have called a few times and am told there is some damage, somewhere, and that service should be restored by Tuesday. This seems a bit unusual to me. In the 5 years that I have had this service I have never experienced an outage o

Questions

 • AT&T Fiber Account

186

8

0

Accepted Solution

Unethical representative

There is a third party rep that is adding lines to peoples accounts without their consent or knowledge. They come in to upgrade their phones but instead of upgrading he adds a line to the account and orders the phone on it. He then instructs them to come back in and see him when they receive the pho

Questions

 • Wireless Account

105

18

0

Accepted Solution

Official Solution

Locked Out of old email

At one point my yahoo email (Sbcglobal.net email) was transitioned to AT&T, however I have not been able to access that email at all. Is there somewhere I can go to get even temporary access to this account?

Questions

 • AT&T Mail Login & Security

35

3

0

Accepted Solution

I need a call history (log) for my phone for 04/28/2022.

This may be evidence in a court case of mine. I have to have it. I know there is a way for AT&T to locate this and mail or email me a copy of my call history for only 1day-April 28, 2022.  I expect a response back.  Everyone has been beating around the bush and I want something done.

Questions

 • Data & Messaging Features, Internet Tethering

20

1

0

Accepted Solution

Official Solution

Issue with @bellsouth.net domain

I cannot send nor can I receive emails from other @bellsouth.net domain users.

Questions

 • AT&T Mail Setup

40

4

0

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