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U-verse remote replacement fee

Our U-verse remote (S10 S4) recently began to malfunction. Some of the buttons have stopped working. Resetting the receiver does not help. I contacted TS at 1-800-288-2020 The phone rep informed me they could send a replacement for $20, mentioning something about insurance? My understanding is that

Questions

 • U-verse TV Equipment

40

4

0

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International prepaid plan

I am in Panamá and am unable to connect to any towers or use my phone! I have purchased the international plan. Can someone please help me

Questions

 • Plans & Features

41

8

0

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Official Solution

Roaming in Canada for extended period of time

My current prepaid AT&T plan “includes unlimited nationwide calls and messaging in and between the U.S., Mexico, and Canada”. I have heard a rumor that my usage outside of USA cannot exceed my usage within the USA. I am going to spend the majority of the next year in Canada. Can I use my phone w

Questions

 • Plans & Features

33

4

0

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Official Solution

How come an Iphone 8 still SIM locked? I don't know how to proceed

Hi there, I just got a second-hand (or maybe several-hands) iphone, but I can't activate as the SIM is locked. When I went to at&t official site and tried to unlock the phone, system said: it looks like your device is on an installment plan and you haven’t paid it off yet. follow these st

Questions

 • Apple

36

6

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Official Solution

Why not support the device from Xiaomi, the 3rd largest global cellphone maker?

I had a Xiaomi 10T and it is technically compatible with ATT 4G network. It is proved that it can join your 4G network with both data and phone call with VoLTE. However, your system keep on restricting me from using it with my ATT account and I had to keep calling the customer service to lift the re

Questions

 • Android

88

14

0

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AT&T mobile data unusable

I'm not sure what happened but over the last month we have noticed that our mobile data is completely useless. We have coverage but it's almost as if we have no connection. We can make phone calls but that's about it. Can't send anything on iMessage and no websites/apps load. We are on the unlimited

Questions

 • Network Coverage

57

1

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Sim cards

Can i put my iphone 12 sim card in my iphone 4s

Questions

 • Other Phones & Devices

19

3

0

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New Mac can't get gigabit connection over ethernet

I have a new Mac studio with a 10gb port on it. However I can't get a gigabit connection plugging that port directly to my pace 5268ac.  All other devices get gigabit connections.  I have taken the computer to the apple store and everything worked perfect there. I have new ethernet cables

Questions

 • AT&T Fiber Equipment

51

8

0

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Official Solution

How do I activate the Winegard 4G LTE + WIFI EXTENDER with TV/AM/FM ANTENNA?

WINEGARD ConnecT 2.0+ 4G LTE + WIFI EXTENDER installed on the roof of my 2022 Thor Windsport 35M class A motorhome. It has an ATT simcard. ATT support does not know how to connect it to the ATT mobile network. Any ideas?

Questions

 • Other Phones & Devices

23

1

0

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Issues with how to access a second hand bought AT&T tied-to iPhone

I bought a used iPhone and then discovered it’s still tied to an AT&T account, however, we don’t have the account there so I can’t access any live agent as it requires me to sign in. What should we do to unlock it? I live in Norway.

Questions

 • Apple

19

2

0

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View and download call history

I attempted to Follow the instructions from the posted "Help" link: https://www.att.com/support/article/u-verse-voice/KM1001418/ Step #1 "Go to Phone Features. " takes me to my "Account home page"? Step #2. "Select the Call History tab. " Does NOT exist!!! so much for help?  I'm trying to get

Questions

 • Account Features

49

7

0

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Can’t view my information. Website says “were working on your current bill”

For several days when I try to check my bill details it changes what I can see for the 5/19-6/18 period. At first I could only see calls that were made. Now there is no information and it says “it looks like you didn’t have any during this period” and also “we’re working on your bill. Please check b

Questions

 • Online Account Access

33

3

0

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I get paid in 3 days

I’d like to request an extension on my past due amount on my bill.

Questions

 • Wireless Billing

22

1

0

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ASUS ZenWiFi AX Mesh Network with ATT Fiberoptic router?

I recently purchased the ASUS ZenWiFi for use with my ATT Fiberoptic WiFi. Am I understanding it correctly that the ASUS system REPLACES the WiFi generated by the ATT modem/router that came with the fiberoptic internet? I thought these mesh networks extend the range of your WiFi. But instead i

Questions

 • AT&T Fiber Installation

37

4

0

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Unlock no response after 60 hours

Hi, I need a phone unlocked and submitted a request 60+ hours ago. The 48 hours that is noted to wait was during the 2 business days stated. Is there something I can do to expedite the request?

Questions

 • Apple

35

2

0

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Samsung Galaxy S9 (G960U) Unable to Make or Receive Calls but Able to Make and Receive Texts

I understand that the SM-G960U needed a software update in order to work after the 3G network is/was shutdown, however the phone I'm referencing had it's last update on May 12, 2022 and there are no more updates available. The phone up until this week was working properly however this week it no lon

Questions

 • Samsung

65

7

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I WANT TO SET UP ONLINE ACCOUNT AND DON'T REMEMBER PASSCODE

I am trying to set up an AT&T On-Line Account and I don't remember getting a passcode. How do I do this without a passcode? I have a phone number and billing zip code.

Questions

 • Online Account Access

17

1

0

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Sim Kit

When you receive the Sim kit, the info on the Sim kit will that be your login info to your prepaid account? I've been trying to make an account and it won't let me. Also the phone number you get in the email they send you as your confirmation will that be your phone number used to login? How does th

Questions

 • Account & Usage

109

18

0

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Prepaid phone on post paid account

Why is the prepaid phone still locked since we pay full price to buy the phone?? That's like being held hostage. Verizon doesn't keep phones purchased outright locked, why does att??

Questions

 • Other Phones & Devices

17

1

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Accepted Solution

@sbcglobal.net Email Account - How to Login without providing my phone number

Hello AT&T Community Forum, I'm looking for community-sourced advice, and/or a point to the correct AT&T Email Support respondent who can advise, how I can log into my Yahoo (@sbcglobal.net) email account, as I have been doing for nearly two decades, without providing my personal phone numbe

Questions

 • AT&T Mail Login & Security

30

2

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