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Why can't anyone at AT&T provide any type of answers beyond no show appointments and then giving you Dec 31, 2036 installation appointment

I had fiber in an apartment and then bought a new construction house in a neighborhood that is being finished out after 3 years. The neighborhood is already wired for fiber, and every house has the green cylinder labeled with AT&T, including my own, in the corner of the front yard. Fiber internet is

Questions

 • AT&T Fiber Installation

38

1

0

Accepted Solution

Official Solution

Unlimited int'l plan

While in mexico do I need to turn off roaming if I am on the unlimited voice, text data plan for $10 per day? also do i need to dial anything differently when making a call such as a 1 or 011 before the 10 diet number I'm calling?

Questions

 • Account Features

16

3

0

Accepted Solution

how to file a customer service complaint

I can't find where to file a complaint against a customer service agent on chat and his supervisor. I spent 4 hours on the phone with them making a new order and they completely sabotaged my order. Today there was an order number but nothing attached to it. Called back and the new supervisor was gre

Questions

 • Wireless Account

22

1

0

Accepted Solution

Unlock error for AT&T Prepaid iPhone SE (2020)

Hello! I've had an AT&T Prepaid iPhone SE since 2020. I paid for the phone outright and in full from AT&T, and have been using AT&T's prepaid service since the beginning. I tried to unlock the phone via the device unlock portal. However, on Step 2, the form returns an error saying that m

Questions

 • Apple

42

7

0

Accepted Solution

Official Solution

I lost my chat

Was chatting with a representative regarding unlocking the device I bought from a friend and the chat was lost somehow.

Questions

 • Wireless Account

81

2

0

Accepted Solution

Using my xiaomi mi11 lite 5g on roaming

Hi I'm on holiday in the US. I'm using a french operator called free, which is on roaming with AT&T. I can connect on the internet, use whatsapp for calls. But it's impossible to make calls or text messages. I want to know if anyone has a solution to this problem. Thank you

Questions

 • Android

36

3

0

Accepted Solution

AT&T Trade in Program Estimated Value Discrepancy

Hello. I'm looking to trade in my old iPhone but I'm getting 2 different estimated trade in values for my phone. On this website when I select iPhone X as the trade in device, it gives me an estimated value of $700 to trade it in for the iPhone 13 (even if the back glass is damaged). But on the trad

Questions

 • Phone & Device Upgrades

41

8

Accepted Solution

Official Solution

Change Internet providers, does it effect my ATT e-mail accounts

We do not have ATT fiber in our area, there is a new Fiber provider laying the lines.If I switch providers do I lose my ATT email addresses?Thank you in advanceGreg

Questions

 • AT&T Internet Account

304

2

Accepted Solution

Official Solution

When does prepaid month begin?

If I order a prepaid sim online and pay for one month of service, when does the month begin?

Questions

 • Account & Usage

53

7

0

Accepted Solution

Copyright infringement tutorial not working

When I click the link I go to a page not found error. How do I access the tutorial?

Questions

 • AT&T Internet Account

36

1

0

Accepted Solution

underground line

I am having my ariel line converted to an underground line. The technician has laid the line and I am waiting for ATT to bury it. Meanwhile, I am having Comcast/xFinity do the same with my cable line (yes I have a landline). The lines will follow the same path from the pole to the house bQuestion: I

Questions

 • Landline Phone Features

40

4

0

Accepted Solution

I was supposed to have a cable buried and instead they came and buried someone elses cable in my alley

Who do I need to call to get the cable buried in my yard and alley. When my installer came he scheduled the cable bury before August 1st today. No one has contacted me or my wife and yesterday I notice my neighbors fiber line that has been above ground for over a year had been buried.

Questions

 • AT&T Fiber Installation

23

1

0

Accepted Solution

Why doesn’t AT&T unlock your phone under installments for Dual SIM usage?

Hi, I wanted to use the Dual SIM capability of my iPhone 13 Pro while traveling abroad. I converted my physical AT&T SIM to an eSIM (works fine!), but when I put the UK SIM in there, the phone says that my carrier has the phone locked and doesn’t allow it to activate.  When I called up

Questions

 • Apple

67

10

0

Accepted Solution

@Yahoo.com email sign in issues

Hello, I appreciate all help and suggestions for assistance - I have an old Yahoo.com email acct. I am unable to sign into the acct on the web ( I DO still have access through my phone) - When I try to log on ([email scrubbed]), I get an error message"   Hmm… that isn’t the ID you use for this serv

Questions

 • AT&T Mail Login & Security

24

1

0

Accepted Solution

Bridge pay

I didn't understand what bridge pay was. I was trying to buy add on data.  Can I get that $20 credited back to my account

Questions

 • Wireless Account

28

4

0

Accepted Solution

Legal Consumer website

ATT is blocking a consumer website for my client. They are preventing him from accessing a hotel travel site that we give away as a gift. Can someone tell me how he can access this site with ATT as his provider: https://travelcardsavings.com. My company gives hundreds of cards monthly and I have no

Questions

 • AT&T Internet Security

52

4

0

Accepted Solution

Subcontractors cut electrical wires

While running cable for AT&T in my neighbors backyard they cut my underground electrical wires. Centerpoint came out put Temp bypass line in. called contractor, they came out within two days and replaced underground wires and electricians hooked up electricity. They left the temp bypass cab

Questions

 • AT&T Fiber Installation

79

8

0

Accepted Solution

Official Solution

Cant Get Access

My computer crashed, and I no longer have the automatically saved user name or password to my pacbell.net account. How can I get both the user name and the password? Can this info be sent to my phone, or is there a better way?

Questions

 • AT&T Mail Login & Security

21

1

0

Accepted Solution

Official Solution

We can't unlock this device for you because we didn’t sell or activate it.

Whenever i try to unlock this phone I bought which was listed as unlocked. I keep getting this error message I’m the AT&T “We can't unlock this device for you because we didn’t sell or activate it” please help me @ATTHelp

Questions

 • Apple

43

4

0

Accepted Solution

Official Solution

ACC suspended and need to pay - not even an AT&T customer.

I live in a completely different country - not even an American citizen. No idea what AT&T even was until I kept getting billing info from them. Am unable to fill out the fraud form as I need a security number - whatever that is??? This is the email I get sent. It doesn't have my name attache

Questions

 • Wireless Billing

77

7

0

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