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Cancel AT&T because you don’t give me the promised $150

Very sad to find this was a scam, cancel my service https://forums.att.com/conversations/att-internet-account/not-received-promised-reward-card/62292a80082e4b0558e1b85c

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29

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Adding a second home/apartment fiber line to existing email/account

Hi, I would like to take advantage of my employee discounts to get att fiber at a second residence. Also to make it easier for viewing/paying my bills is it possible to setup that fiber internet under the same parent account under the same email?

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58

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When will AT&T upgrade us to 2G/5G tiers? How do I make it known I want it!

My neighborhood has had fiber 1000 for a few years now and all the neighborhoods around us now have 2G/5G tiers available. How do I make it known to AT&T that I WANT 5G service? Comcast is on the final leg of installing EPON fiber directly into each home in our neighborhood, you would think A

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27

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Complaint of Customer Service

I had recently had AT&T fiber in my apartment and moved to a new home. I called AT&T to schedule the move of service to my new address. I even went in store and they confirmed that fiber service is available at my new address. I schedule the appointment, appointment day comes, and I get a ca

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33

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Why would the app say that I can get fiber but it says something different on the website?

When I open my app and I click on internet it says on the top congratulations you can get super fast or hyper fast fiber internet I'm currently on the vdsl 100 service I've been waiting for fiber that's all around me but the website says it's not available at my address I can't post a screenshot but

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45

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Official Solution

I forgot my sbcglobal.net password

Sbcglobal.net I forgot password please help!!!

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153

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Issues with TOBR

I have tried completing a transfer of billing responsibility for well over a year now. We are receiving a error online, and also with agents, and mangers on the phone. We are receiving this error (There is already a Supersede process in Progress. The Supersede Order must be submitted in OMS from an

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14

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AT&T Fiber Installation - Folsom, CA

Hello - Hoping if anyone from AT&T will be able to provide any details on Fiber installation schedule for City of Folsom, CA (95630)? TIA

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32

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Didn't receive the $50 reward card as promised

I switched from xfinity to AT&T fiber earlier this month. During the checkout, a popup window showed up saying they can give me an extra $50 reward card if I use their service. That would be two reward cards ($100 + $50). After a few days, I did receive the email to claim the $100 card, but neve

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30

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Fiber Service

Fiber is located directly across the street from my address, but ATT is telling me that they can't provide me with any internet access, which makes no sense. Even if it cant be fiber, why can't I just have normal Internet considering it is all around me?

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30

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How can I get fiber ran

I live around the corner from some homes that have fiber. How can I get this service brought to my home?

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49

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Existing customers pay $80.00 for the same thing (or far less) as new ones pay $35.00 for?

I live in an historic neighborhood; there is fiber to the box at the end of my block, and copper the rest of the way to my house. ATT is pushing VERY hard for us to switch to fiber.  I would have switched a while back (of course!), if I had a half day to sit home so they could install it. 

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104

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Questions about Fiber

I want to switch to ATT from Spectrum, but I'm a bit on the hook. I have a couple of questions. 1) does the price of 80$ for the 1 gig plan go up after some time? 2) is there any installation fee? 3) can they keep my current Spectrum cable line intact so I can switch back if I have some iss

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40

3

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In a 'No Man's Land' of ATT Fiber Availability

I'm pretty much at my wits end of trying to see how to get fiber availability for a small community of condos/townhomes I live in. As an HOA member, I've been authorized to reach out to someone on this, and I've tried every avenue I can, both on the personal front and calling the ATT Multifamily

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96

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Bait and switch

Was promised a $150.00 gift card for getting ATT Fiber internet. Received an NVIDIA reward that I do not want and will not use.

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24

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AT&T internet 100

AT & T web sites do not provide info how to order the AT&T internet 100 plan. The web sites lists internet plans 300, 500, 1K, 2K, &5K plans only. How can I get the Intenet 100 cost? thanks

Questions

58

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Excluded from fiber and don't appreciate it Don't kick us while we're down

Also since y'all aren't in the neighborhoods of certain people y'all have a funny way of excluding people for one to be excluded from fiber is terrible it feels terrible it (Edited per community guidelines) I have to call you constantly about outages or slow speeds I literally had to cancel y'all be

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110

6

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Official Solution

Did anyone else get promised a free "home kit" along with the $300 rewards card?

Just got my AT&T fiber internet installed. last week when I spoke to someone to set up the installation appointment, the person I spoke to told me in addition to the $300 rewards card for being a current AT&T wireless customer, I would be receiving a "home kit" with included a Ring doorbell

Questions

2.7K

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AT&T rewards scam

Before I signed up for the internet service, one of the att rep said I would be getting a 250$ gift card within 3 weeks. I waited for a month and did not receive it, so i called the att customer service and they apologized and said they will send it and I should receive within 3 weeks, I again waite

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32

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No Confirmation Email on Order

I recently ordered the 300 mb fiber plan from AT&T (2 hours ago), and I can see the order number - but I never got the confirmation email for my order at all, which I am very confused about.

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13

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