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Promised a reward and never received it

I purchased AT&T Internet and the sales representative said that I would get a $300 rebate. When the email came for my rebate or/reward it said to enter my last months bill from my previous Internet provider. I had not had a prior Internet service. I was unable to submit a bill due to not having

Questions

 • AT&T Fiber Ordering

37

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0

Accepted Solution

Official Solution

Att covers other carrier termination fee

Att has a promotion for fiber where they will pay your early termination fees from another carrier if you switch over. I just switched from xfinity and wanted to know what the process is to get reimbursed for the early termination fee.  Hopefully someone can help!

Questions

 • AT&T Fiber Ordering

262

1

0

$300 rewards card is a SCAM!

I recently ordered my ATT fiber internet back in March. I was told that they would give me a $300 rewards gift card after 3 months of continual service, and then the card would come in the mail within 3-4 weeks after that. I figured I would see something in the mail around month 4-5ish. I was comple

Questions

 • AT&T Fiber Ordering

336

6

0

Accidentally called phone number for 3rd party or scam ATT internet setup

I really messed this one up. I called 866-928-5126 which is a number that came up on google when I searched to transfer my internet to my new address. The call should have made me suspicious but I have worked in a call center before and at times had to verify customer accounts if it wasn't pulling u

Questions

 • AT&T Fiber Ordering

79

1

0

Internet Service

Hello, interested in starting home office internet service. After speaking with a representative was advised to credit would be pulled. Where does the website specify/guarantee that the pull is a soft inquiry and not a hard inquiry.

Questions

 • AT&T Fiber Ordering

36

4

0

Fiber Availability in my neighborhood

Hi there, I have been on internet 50 for many years now and getting impatient waiting for fiber. I called in multiple times and I even submitted a request to have someone check our lines because I know there is another neighborhood 2 blocks from my house (2 min drive) that has fiber.  How c

Questions

 • AT&T Fiber Ordering

93

6

0

Mistakes deduct money

I am a college student, said before the good tax exemption why still deduct money? It said that 67$/month, but I got my first month bill, it’s 116.63$. I’m really confused about that, and I need to get my money back!

Questions

 • AT&T Fiber Ordering

30

2

0

Rewards Card missing

The sales agent said I will get USD 300 in gift card so I ordered for my new internet connection. He told me to wait for 30 days to receive the gift card. I only received USD 150 card in my mail. Now when I call the rewards helpline, they tell me I am not eligible for the remaining USD 150. I was li

Questions

 • AT&T Fiber Ordering

71

6

0

Can I sign up and activate later?

I will be moving to a new apartment in about 2 months. My lease application has already been approved and I have my complete address with the unit number. I am in the process of setting things up, including internet. I was wondering if I could order internet now and then activate it when I move i

Questions

 • AT&T Fiber Ordering

35

1

0

How many homes in a neighborhood have to apply to get fiber?

I have tried calling customer service, but no real answer. A few of us were talking this weekend about wanting high speed internet. Some have had ATT before. Now only have cable- Spectrum- and speeds are not what they claim, and not sufficient for what we need (medical images, heavy business use). H

Questions

 • AT&T Fiber Ordering

43

1

0

Accepted Solution

ATT DID NOT PROVIDE GIFT CARD AS PROMISED

Hello Att, I have been calling the rewards center to no avail. I was promised a 300$ gift card through sams club and it was not delivered. I have escalated this issue as I have been calling daily since April 7th when I opened services, and now I was told that since 120 days have elapsed, I am no

Questions

 • AT&T Fiber Ordering

85

4

0

Fiber Extension Project in my neighborhood

I currently came across workers working on extending fiber 1/2 mile from my home. After discussing with them, it seemed unclear if the extension would reach my home. Is there anyone I can call to find out if I would be covered when the projects finishes. Also, is it possible to get a quote to contin

Questions

 • AT&T Fiber Ordering

71

3

0

Request AT&T Fiber in my area

Hello AT&T, I'm currently living in the Livonia, MI area and a few months back noticed Comcast putting in Fiber in our area. When I told customer support about this, and that Comcast was offering a pretty compelling deal for Xfinity internet, they rushed with such concern to retain me as a cu

Questions

 • AT&T Fiber Ordering

39

1

0

Att fiber availability question

I live in baton rouge 70818 and there's a att box that was installed in my back yard a year ago. The guys said it was for fiber internet when putting it in. Also I've had several att reps knock on my door trying to sale it to me. I'm a current cox giga blast customer and finally wanted to switch to

Questions

 • AT&T Fiber Ordering

50

5

0

AT&T Technician says I have access to Fibre. But AT&T sales site says only sales package is 50MB only.

Hello, I have AT&T technicians at my house moving circuit hardware to a new poll. I asked the technician if I will have access to Fibre and he said yes. I am currently on crappy Xfinity and would love to switch in a heartbeat. When going on the AT&T internet sales website, I type in my addre

Questions

 • AT&T Fiber Ordering

58

1

0

Servicing in Sevierville

We have AT&T fiber in Austin, TX, and it is the best in speed, reliability, and customer support. I really, really want to get it to my cabin in TN. The fiber is already in - but was abandoned a few years back. Now the market has picked up, I’m wondering if we can get AT&T to bring its inter

Questions

 • AT&T Fiber Ordering

43

1

0

Applying for new internet services

I have applied to get the home internet but it’s stating that I owe $805 for direct tv from 2017. I never had direct tv in 2017. The last time I had direct tv was in 2012 and that bill was paid in full before I moved.

Questions

 • AT&T Fiber Ordering

42

2

0

At&t can't seem to get my address right

AT&T keeps sending the installation to my old address. I have been on the phone for hours with them this week. And they can't seem to get the order right. I just reschedule my installation and again I just got a text message that the installation man is going to the wrong address. Has anyone had

Questions

 • AT&T Fiber Ordering

80

2

0

Instant On order processing for over an hour

I signed up for a plan through my apartment building and att Instant On service and i was told i would recieve an email shortly with instructions to set up my account. I havent recieved any email and I do have to be connected to the internet fairly soon. For an "instant" service i didnt think i woul

Questions

 • AT&T Fiber Ordering

24

2

Promised rewards card

when I called to order this fiber optic internet I was promised A $200 gift card for placing an order through the phone but I was still stuck in a contract with xfinity and the salesman offered me another $200 gift card to pay out the xfinity contract so I can start service with att and not being pa

Questions

 • AT&T Fiber Ordering

33

1

0

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