Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (66)

Most Recent
Pay for Fiber

My company has onsite housing. AT&T DSL was the only option for internet, you can no longer signup for a new DSL account. My company will pay for AT&T to build out fiber, what is the best way to get in contact with a rep to start the site survey?

Questions

 • AT&T Fiber Ordering

44

2

0

Accepted Solution

Official Solution

ATT Fiber

I had an ATT technician verify that I have Fiber available at my address but the computer system is not showing it. Customer service is unable to override. Who do I speak with to get this corrected? 

Questions

 • AT&T Fiber Ordering

53

1

0

Why was 3 different fiber at&t lines just get buried in front of my house and I still can't get it?

So 3 different fiber at@t lines are buried in front of my house, the neighbors up the road further from town have at&t fiber, the techs that have been out 15 times the last 2 months repairing the cut dsl line, keep saying well we don't know why you don't have high speed, I'll talk to my boss, we

Questions

 • AT&T Fiber Ordering

47

4

0

Upgraded speed, sending me new modem?

Currently have a one month old Bgw320-500 and upgraded from 300mbps to 500mbps speed and shows they are shipping me a new modem for self install- why cant this be done remotely and why do I have to deal with exchanging brand new equipment?

Questions

 • AT&T Fiber Ordering

39

1

0

Fiber Internet and WiFi-6E Router

I have tried too many times to get ATT to provide info and status of Fiber Internet Service in my area, why can't I get a simple answer?

Questions

 • AT&T Fiber Ordering

58

1

0

Fiber Availability

The fiber lines have been run through my neighborhood. One neighbor, whose backyard meets my backyard, has been connected but it still shows as unavailable to me. The pole they ran his from is located where our yards meet. My house is actually closer to the pole than his is. Neither of us is across

Questions

 • AT&T Fiber Ordering

39

2

0

AT&T Fiber

The street next to me has aT&T fiber (around 7 houses on that street). I am the next house over and the back of my property backs up to that street.  The website says I don't have fiber.  Who can I talk to see if there is I can get it since my property backs up to the street that has

Questions

 • AT&T Fiber Ordering

39

1

0

Fiber availability near me

New homes near me are being equipped with fiber. When will att roll out fiber to already existing homes in my area? It seems they have the infrastructure built, all new homes and even existing apartment buildings have fiber. City is Hanford, CA

Questions

 • AT&T Fiber Ordering

27

1

0

AT&T Fiber Availability

The AT&T fiber availability tool indicates the service IS NOT available at my address, but IS available about 600 ft or less down the street. Coverage maps such as those provided by BroadbandNow indicate the service is available in my entire neighborhood (including my address). Seems as if the s

Questions

 • AT&T Fiber Ordering

74

5

0

What do I have to do to get fiber?

The area I live in that has AT&T fiber all around. The street behind me and in front have fiber. My road was skipped. I believe it’s because it’s a private road. I just moved in and I now own the road. There are 18 houses on my road and they all want fiber. The previous owners didn’t want a ditc

Questions

 • AT&T Fiber Ordering

100

9

0

Door Knocker Scam

I'm pretty sure that I gave two wholly unrelated people wearing AT&T branded stuff my information. I called AT&T themselves and they said I have no appointment set up for the date I set it. The availability website says I only have the garbage 50MB/s plan available at my address. I think the

Questions

 • AT&T Fiber Ordering

35

1

0

Get no help with ATT equipment set up and keep receiving bills

On July 27 2022, some local AT&T promotion team came to my house to open a trial account for me. They could not do it on ipad, so they called customer service. Two days later, the equipment (one black box). following the instruction, I failed to install it because it kept asking for a white box

Questions

 • AT&T Fiber Ordering

48

3

InstantOn Wifi still with last tenet

I moved into my new apartment and the instanton wifi here is still in the last tenet's name and I can't figure out how to change it, called support twice and they said they're name was taken off but the wifi name for this apartment is still what theirs was and the password is also different, any sug

Questions

 • AT&T Fiber Ordering

29

1

0

The internet fiber

My concern it's that I have a neighbor that have Internet fiber and I live near and I can't have fiber internet, my home living so close.I was with you on my apartment and I would like to get back with you on my new house, but I can't with so few mbps.

Questions

 • AT&T Fiber Ordering

39

1

0

Accepted Solution

Official Solution

My neighborhood has ATT Fiber up to 1gig but neighborhood down the road has ATT Fiber up to 5gig. When will I be able to get 5gig?

My neighborhood has ATT Fiber up to 1gig but neighborhood down the road has ATT Fiber up to 5gig. When will I be able to get 5gig? Who should I contact about interest in 5gig internet speed? What is the process for a neighborhood to get the new 5gig internet since we already have fiber laid out?

Questions

 • AT&T Fiber Ordering

438

4

0

Not getting promos for online signup

Signed up for AT&T fiber service. Promos included $150 for online signup, plus two other promos that were stackable. I have a screenshot showing this. But then it said order could not be completed online, please call. Called the number, and the agent was unable to add the two additional codes.

Questions

 • AT&T Fiber Ordering

132

9

0

Deceptive Sales Practices

I was convinced by one of the ATT phone reps to upgrade internet to the $85 a month service versus the $55 one I was planning to purchase. He told me that I would be getting a $400 reward card for this level of service. My reward card only ended up being $200. This was the level that came with the $

Questions

 • AT&T Fiber Ordering

54

1

0

Have AT&T Fiber Internet Right next door and I can not get it.....

I am looking to get internet service in a house that we are building and will be ready to move in next month. Our next-door neighbors (my parents), have AT&T fiber service (AT&T also confirmed that they have their fiber service) and AT&T says that we cannot get the service as "it is not

Questions

 • AT&T Fiber Ordering

93

4

0

request old account price

I foolishly switched to another service at the beginning of this year and want to switch back to att fiber. How would I go about begging att to hook me up with the same speed/price and ask forgiveness for my sins?

Questions

 • AT&T Fiber Ordering

46

1

0

ATT fiber and ACP discount

I want to upgrade from Internet 25 to 300 megabit fiber. I was told by ATT that if I switch my internet from copper fed to fiber I will lose my ACP discount. Why ??

Questions

 • AT&T Fiber Ordering

77

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.