First time I have tried to for him but curious to see if anybody has any insight! I’ve been trying to upgrade my iPhone at the Apple store for the last 5 days or so but they said I had to remove my Apple discount (I’m a former Apple employee) I did get this removed Saturday afternoon and tried to up

What is going on with the shipments for the new iPhone I pre-ordered during the pre-order event. It is October 1st and my order says arriving by September 22nd! It's a week and a day past that time! The carrier still doesn't even have my package! I'm very frustrated!

My wife and I had iPhone XR's and we decided to finally upgrade to an iPhone 15 today. Both our phones were in great shape aside from the back glass on mine being cracked.  The associate at the AT&T Authorized Retail store we went to said it wasn't an issue, and since my phone was a 128GB

I have been with ATT under a family plan for the past 3 years. Last week I used the trade in promo for the iPhone 15. Another line on the family plan requested deactivation. In this case, will my trade in promo credits become invalidated? This is what the T&C state: For new lines, if you canc

I signed up with ATT on Wed and was told that I could get the IPhone 15 for “free”. I had to sign up for a three year contract and trade in my IPhone 12. I thought it was a good deal so agreed. I switched providers to ATT and activated my IPhone 12 to ATT. The rep said I had to wait until the next

Why is it not giving me the option to do installments for a new phone

I used my upgrade option to get the new iPhone 15 pro max. I pre ordered it on 9/15, it shipped on 9/19, arrived on 9/22 and I set it up and activated it on 9/27. I regret picking black and wish I would’ve gotten a lighter color. Is it possible to do an in store swap for a different color? If

I preordered an iPhone 15 pro in Natural Titanium 128GB. I got an email notification from AT&T on 9/21 showing the order had shipped with a tracking number from FedEx. When I use the tracking number from FedEx it shows that they have not received the item, only that the label was created on 9/16

I have an iPhone 13 Pro and I want to trade in to get the new iPhone 15 Pro, but the back of my phone is shattered. ATT says I’ll get $830 trade-in value even with cracks, will that still be accurate when I send in my phone?

This is VERY OLD, because I (erroneously) assumed I would eventually start seeing the credit for my phone on my monthly bill. It’s now two years later and the new phone is nearly paid off with not a cent of the $800 that should have been credited ever making an appearance. I am disgusted with AT&am

Did anybody take app AT&T on a free Galaxy S23+ when they did the free trade in any galaxy, and then not had it worked out that way.   I traded in my A71 5G which they accepted and I got to them in time.  To have then still charge me for the S23+ and fight with them every month. 

I currently have an iphone 13. Did the buy a iphone on us deal with an eligible trade-in. The phone I traded in cost the exact same amount of the phone I have currently. My phone is technically on a "installment plan" but because I don't owe any money on my phone att covers the cost of that phone ev

I have been with ATT for over 10 years, and this is a first and frustrating. I paid off one of the phones on my account 2 months early (month 28th instead of 30th), and tried to unlock the phone and it continued to give me the standard unlock error. Tried to chat with a customer service agent throu

I recently ordered a new phone and upon completing the ID Verification, I had the secure link sent to my MacBook and uploaded my ID from there because my phone is broken. I had done this last night but yet, my ID has still not been verified. Is there any way to fix this?

Can you please please please please please allow One UI 6 beta updates for AT&T phones? Why are you keeping your customers from being allowed to benefit from all of the advantages of the latest UI? What can we do, as customers, to facilitate this change? I recently switched from T-Mobile to AT&a

I ordered an iPhone 15 Pro max online at the ATT site. I traded in an iPhone 12 Pro Max for the $1000 credit. The new phone arrived, but I was uncertain whether or not the included return label was for the trade-in or the new phone. So I took the trade-in to an ATT store. They took the trade-in and

Hi, do you guys have and idea how much could i be discounted when i trade in my 13 pro max to 15 pro max?

My daughter in law traded in her phone to join our plan from another carrier. We went to the store and everything went as expected. The sales guy told me since we were adding a new line and trading in a phone, the new phone would be free. The transfer of the phones would take about an hour, so we le

I went to the Apple Store yesterday for my reserved IPhone 15. I couldn’t get the same one at ATT for at least a month. When the Apple tech was setting up the financing plan and verification of our account it came up with this error. I called customer service TWICE and got pretty incompetent peopl

I returned every phone that I had with AT&T and they say they haven’t received any of them so now my bill is at $8600. I don’t know what to do about this. This has started back in 2022 and apparently the Customer Service reps I spoke with Didn’t take down any tracking number and it’s not like I