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New phone

I currently have a plan, but I have a prepaid phone, and I want to stay with this current decision. Most at&t stores do not have the phone that I want. Am I able to out source to Walmart for the phone, but under the At&t logo, and connect it to my current plan?  Also will their be a c

Questions

 • Phone & Device Upgrades

24

1

0

HELP: Two iPhone 14s Marked Delivered, But Never Arrived

I pre-ordered two new iPhone 14s for me and my wife which were shipped to arrive today - September 16th. At 10:25am, both phones were marked delivered, but a FedEx truck never came (I've been home all day). From my my video doorbell, I see that no delivery truck has entered my cul-de-sac all day

Questions

 • Phone & Device Upgrades

54

1

0

Upgraded 2 phones and ATT stole the turned in phones!

AT&T Community Forums Have you received a suspicious text message? Learn more Tips for asking a question... Title - Make it descriptive. Description - You can include images and links. Category/Topic - Choose where your question will live. Do not post personal info (i.e. name, addres

Questions

 • Phone & Device Upgrades

69

2

0

Phone locked, no response to unlock request, FCC contacted

I will be honest, I am enraged. It has been two weeks and there has been no response about my unlock request, whether approved or denied. I have not gotten a single email about it. I have contacted the FCC and also an employee at the AT&T office of the president. It has been 5 days since then

Questions

 • Phone & Device Upgrades

61

2

Unable to process payment

I’m trying to preorder the new iPhone and my payment is not being accepted in the app, on the website, or through phone. Have there been any reported issues?

Questions

 • Phone & Device Upgrades

29

1

0

Want a phone still listed, but unsure if really covered by AT&T, as stated.

Interested in older phone, the LG Aristo MS210, due to size and features, but unsure if really covered by AT&T, yet listed as so on Amazon, having seen conflicting information. It is 4g LTE, so also concerned it may not last long.  Just wondered if there may be more information regarding?&

Questions

 • Phone & Device Upgrades

24

2

0

Adding new iPhone to account

Would like to pre-order new iPhone 14 pro and add as a new device to my account. I have an iPhone 13 mini I would like to swap the phone number and set up to the new iPhone 14 pro.  The mini would the. Become a spare phone.

Questions

 • Phone & Device Upgrades

46

2

0

Smart watch ordered 24 days ago still has not shipped

On Aug 21 I ordered a smart watch. It gave a ship date of Sep 12-19. I thought that was odd at the time because that would be almost a month out but figured it would ship sooner than that so I waited and waited and as of today it still has not shipped. I spoke to a rep last Thursday who said she cou

Questions

 • Phone & Device Upgrades

43

0

0

Given less than the trade value of my iPhone 12 128G

I have been with AT&T since 2019 and haven't had any issues since the last 2 years in regards to upgrading my phone. Today I received some upsetting information that after turning in my phone I'm only receiving $375 as a credit despite receiving an email that $559.99 will be added to my bill for

Questions

 • Phone & Device Upgrades

48

3

0

device upgrade delivery - incorrect status

I went through the upgrade process for one of our devices. The delivery date says September 12th between 8am and 8pm which was yesterday. We did not receive any contact from ATT. The order status page has not updated. I attempted to contact a person for customer service but the only options are auto

Questions

 • Phone & Device Upgrades

45

3

0

Accepted Solution

Official Solution

Does a trade-in phone have to be paid off first?

Hello I'm considering getting a new iPhone 14 Pro Max with a trade-in promotion. The phone I'm trading in is still on the installment plan. Do I have to pay off first before the trade-in? I read the terms&condition, it says nowhere that the trade-in phone should be paid off first. So, is it

Questions

 • Phone & Device Upgrades

848

3

0

upgrade to newest iphone?

hi, I wanted to upgrade to the newest iphone when it comes out but do i have to preorder it or should i just go to my nearest at&t store when it comes out?  my phone is already paid and i’m ready to upgrade whenever i can. thank you !

Questions

 • Phone & Device Upgrades

39

1

0

bad experience

last week and today my data was flucuatimg in and out i contact at&t via phone call and text messages they changed the provisions  on my phone and the updated the phone but it still doesnt work well  i recontacted at&t today thru texting  and i was blown off after i gave the

Questions

 • Phone & Device Upgrades

12

0

0

iPhone 14 pro preorder says “cancelled due to technical glitch”

I’ve tried ordering my phone 2 times with you and both times I get the identity verification and do that then the next day I get another email that says there is a “technical glitch” and to call ATT, I do that and then they say they can’t see what the “glitch” is but do see a shipping date. Will I b

Questions

 • Phone & Device Upgrades

389

10

0

Trade in

Hey I traded in my iphone 11 for 13 pro 4 months ago and I was supposed to get 700$ offer meaning I only had to pay 8 dollars per month , but I am still paying full 27$ monthly bill for my phone for last 4 payments . I don't understand how this works can someone explain

Questions

 • Phone & Device Upgrades

51

1

0

Accepted Solution

Official Solution

iPhone 14 Pre-order status says “ON HOLD” Why?

I pre ordered the iPhone 14 pro and Apple Watch ultra. The ultra says waiting to ship. The iPhone says on hold. Why would that be?

Questions

 • Phone & Device Upgrades

13.6K

31

0

iPhone 14 pro max snag hit

Payed my 11 pro max off so I could trade in on the 14 pro max but the order is saying it’s hit a snag. Anyone else with the same issue? I’ve paid the taxes and what not on it.

Questions

 • Phone & Device Upgrades

169

0

0

iPhone 14 upgrade no paying plans, only full payment?

Going into my account. And checking to upgrade any of my 3 phones I only get full payment option.  No financing of any kind.  No tarde in options either.  But if I check to buy a new line.  Then I get options to to trade in for the $1000 advertised.  How is this possible? &

Questions

 • Phone & Device Upgrades

192

8

0

If Verizon offers $800 trade-in, and ATT zero, why shouldn’t I switch

Hello All, Looking to trade in my iPhone XR.  Verizon is offering $800 for a cracked screen.  One ATT store offered zero, another one offered $350 trade in.  I’m confused at the ATT difference, but other than that, any reason why I shouldn’t switch to Verizon?g. Thanks!

Questions

 • Phone & Device Upgrades

84

4

0

Account Error trying to upgrade

I have 4 phones on my account and one of the phones shows it's an iPhone 7 Plus but it's supposed to show that I have an iPhone 11 Pro Max instead. Is there some way to fix this? Customer support is taking too long and I'm trying to upgrade to a 14 Pro Max.

Questions

 • Phone & Device Upgrades

31

1

0

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