In December 2022 I decided to give the trade-in a shot, I had a iPhone 11 paid off in perfect condition, I got the iPhone 14, when doing the trade-in online I had a live chat agent walk my through it, made sure I had the qualifying plan and everything. I got my phone and return box/label in the mail

I’d like to share my experience in trying to upgrade my cell phone with AT&T/FirstNet. I’ll start by saying that our first experience with AT&T was about a year ago, when we moved to an area which did not have service with our then-provider, Verizon. This necessitated a switch to AT&T if

I recently started a new plan with AT&T and also upgraded my old phone to a new phone at the same time with the trade-in. When I go to my account to see the details on it all I see is that it's still pending and there isn't any details on what I traded-in either. I was wondering how long this us

( Back story to my questions) So i have next up, i went into my local ATT and started my process to upgrade using ATT NEXT. They inspected my current phone and said everything looks good for turning it in and getting a new one, but they didnt have the phone i wanted to upgrade to but they said the

I bought the new phone and gave it to a relative outside the country but realized it doesn't support her carriers :(

On April 26th I had call about a promotion. I spoke to a representative from India. And he broke down the promotion down for me and gave me such a great deal. Wave of the activation fees and such. Well, he said my first bill was going to be high. And it was higher than I expected. Not like what we

In Mid-November 2022, In Sam's Club an AT&T representative talked me into buying their service. They offered me to trade in my two devices (12 pros) for two Apple 14 for no extra charge (as per the signed contract). My 12 pros were returned by the end of November and today July 7th, 2023, until

Representative of bj att. Traded 5 phones for offer for new months 3 months later att making me pay and no way to see papers that I sing in store do your self a favor stay away from bj att no at kiosk in store either to help total lies

AT&T limited my wireless access account because they violated their legal policies connected with the affordable connectivity program and stolen my money.  What would you do if you were me?

I need my phone unlocked. I have tried the website only be told to wait 30 days and calling and was stuck on hold with the customer service representative “looking into it” for 2 hour and never getting back on the line I need a manager to get this done for me now. I don’t see why I need to jump thro

I have done trade device Iphone12 to IPhone 14, I got promotion advice to get $1000 credit in my device to trade, but after to month I only got $230, my device was brand new. I tried call to know many times but they don’t have enough information or access all the information. I’ve lost a lot time t

I recently switched to At&t and was given a new wireless number I had it changed 2 weeks ago due to calls that did not speak my language and uable to communicate to let them know they had the wrong number. With the new number I was given, I am now receiving text messages about political campaign

My wife traded in her phone, which we were told we couldn't just drop it off at the store. We had to ship it out with a return label they provided. I promptly did so. This was back in the very begining of May. We recieve no contact until today at the beginning of July and we received an email saying

My husband had his upgrade mailed to our home today. We followed instructions (https://www.samsung.com/us/support/switch-to-galaxy/android/) and transfered all data wirelessly via Smart Switch from the old phone to the new phone. Everything transfered fine and seems to be accounted for, but his old

I traded in three of my phones in January 2023 for three “FREE” iPhone 14s for me and my kids. It has been six months and I have not yet received a credit. I am told to continue to pay the full amount until the credit appears and yet, the bill that came in this week still did not have the credit. Th

Hi i purchased a Phone from marketplace fb and trying to update the decide it shows Software Update Interrupted message No updates available for your device try in 24 hours Its from at&t and i would like some help to update it   Its an Samsung s22 ultra

I attempted to place an order for an upgrade, but in order to place it, I was given a notice that I would have to provide photo ID within 24 hours. I was sent a text message that did not even have a link in it (although it said that it did) and the link in the e-mail I received gives me a re-direct

I ordered a new Galaxy 23 through an agent who assured me we could trade in the old phone for the promotion of $0 monthly payment. Now the phone came and there is absolutely nothing to send a trade in and the bill shows the full amount owed not $0!! I'm freaking out! I already gave my mom the phone

I was misled regarding a trade-in promotion from December 2022. It started in an authorized retail location, and required customer service assistance when I did not receive a shipping label or box to return my "old phone". The deadline to send my device back was approaching and I was misled by agent