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How long does a phone number sit in cold storage?

Long story short, when my grandma got a new phone, she changed her phone number but failed to update any information and is now locked out of her media (mainly her email) because her 2SV's are being sent to a dead phone number. We've tried calling ATNT but they said it's been 2 months since the phon

Questions

 • Phone & Device Upgrades

73

2

0

Accepted Solution

Official Solution

How to print the Device/Accessory Return Terms & Conditions

I am trying to return the previous phone after I was sent a new one, but I can't find the "Device/Accessory Return Terms & Conditions" form. Is there any way to print a new one?

Questions

 • Phone & Device Upgrades

162

1

0

I have ported my number out of AT&T and now I am unable to unlock my device.

I have ported my number out of AT&T and now I am unable to unlock my device. I have checked the unlocking criterion several times and made sure that my device is satisfying those criterion. But every time my request of unlocking is denied. And now I am not even able to submit an request as it is

Questions

 • Phone & Device Upgrades

158

7

0

Unlock Phone Confirmation Email Not Sent

Hello, I have a phone that needs to be unlocked. My family and I have switched networks from this one and got new phones, so I gave my friend my old one from this network and it needs to be unlocked. We went to the website to get a network unlock code and put all the appropriate information in,

Questions

 • Phone & Device Upgrades

68

5

0

Accepted Solution

Official Solution

Shipping date correct on iPhone 14 Pro Max?

Is the estimated ship date hard fact? Or is there some awesome chance that the iPhone 14 Pro Max may ship sooner???

Questions

 • Phone & Device Upgrades

472

1

0

No return label for one phone

It was a trade in offer. Recieved the new phone without a return label in the box to send back old phone (it said "NO RETURN LABEL REQUIRED") or without the white kit to insert old device. How do we send the old device back? Do we have to request a new kit?

Questions

 • Phone & Device Upgrades

38

1

0

Accepted Solution

Official Solution

Who do I talk to about abjew device that arrived chipped and cracked

Received a new device that is cracked and cant get a rep.

Questions

 • Phone & Device Upgrades

39

3

0

$800 trade-in question - does cdma vs gsm matter on the trade-in?

So we have a few old samsung phones in a box and we wanted to see about doing the trade-in offer for the s22; one for my husband, one for me and one for our son. I was reading the fine print and it says "Phone number entered on the trade-in should match the phone number of device purchased. If diffe

Questions

 • Phone & Device Upgrades

81

3

0

Trade in

If I trade in my paid off iPhone 12 Pro Max for the 14 pro max and sign up for the next up will I be able to trade in the 14 whenever I need as it will already be 50% paid off with the trade in?

Questions

 • Phone & Device Upgrades

72

1

0

AT&T Return Confusion

I did an early upgrade of my iPhone 13 Pro Max for a Samsung Galaxy Z Fold 4. I sent back the 13 Pro Max using the shipping label provided. A couple of days later I decided not to keep the Z Fold 4 due to cost. I called AT&T and the sales associate sent me a return label. I did not realize until

Questions

 • Phone & Device Upgrades

31

1

0

Need to get My Upgrade Back on My Account

I ordered an iPhone 14 Pro Max through Best Buy and the ship date was Oct 17. A few days later, I see that Walmart has them in stock and can ship next door. I canceled my Best Buy order and received confirmation of the cancellation. Then I tried to go and do my upgrade via Walmart.com and it's sayin

Questions

 • Phone & Device Upgrades

33

2

0

Non return phone fee

I have talked to numerous AT&T people about this for hours on several occasions we returned the phone but do not have a tracking # did not feel I needed to keep it after 4 month of time We used the shipping label that came with my upgraded phone to return it just as it said to do I just want t

Questions

 • Phone & Device Upgrades

19

1

0

Att store lost my iPhone 11 Pro Max I used for a trade in. I’m a new customer btw

Went to the att store and switched to att and traded two phone with the 750 trade in bonus. Now they say my trade in wasn’t linked to my number. I didn’t get any paperwork or confirmation numbers from the store I’ve called twice and was told they would look into it. Still no answer from them. Been

Questions

 • Phone & Device Upgrades

19

1

0

Order Pick-up delay?

Hello, I ordered a phone yesterday around lunchtime for pickup from my local store. I know typically it takes 2 hours, but this morning (11:15am), the order is still processing, and I’m off to a destination wedding tomorrow (and my order will be cancelled if I’m away for 3 days once the order is re

Questions

 • Phone & Device Upgrades

24

3

0

Scammed by Trade In Promotion

I feel completely scammed, your website said I qualified for a trade in credit with an eligible current unlimited plan and phone, it never specified on your website that it had to be a specific unlimited plan. With the credit I am only supposed to pay $5 more after three bill cycles at $33, which wa

Questions

 • Phone & Device Upgrades

50

3

0

Next up Plan cancelled?

So recently I have been browsing to upgrade my phone however when I went to check my account I notice the Nextup option is gone from my account. I’ve looked on previous billing history and from looks it was cancelled without my authorization. I don’t understand what happened and I would like someone

Questions

 • Phone & Device Upgrades

33

2

0

Accepted Solution

Official Solution

Acceptable screen crack size for trade in

I'm eligible to trade-in my iPhone 11 and it's in excellent condition EXCEPT one very tiny crack on my screen. It is so tiny (maybe less than 2 mm) and it's hard to see unless you look at it very closely.  I know full-trade in value for iPhone 11 is currently $800 and with cracked screen, it's

Questions

 • Phone & Device Upgrades

254

2

0

End of December Trade In

I opted to trade my iphone xs in for 800 credit that was in amazing shape for the iphone 13 pro max. I got the phone in the mail January 5, and imediately followed the instructions in the box to factory reset the old phone, put it in the box, use the premade shipping label, and brought it to the pos

Questions

 • Phone & Device Upgrades

69

4

0

Order on hold. 1 of 2 has shipped

I order 2 IPhone 14 Pro Max . 1 order has been shipped the other is on Hold. They shipped the purple 14 pro max but the silver pro max is on hold. I owe a 0 balance and been a customer for over a year. This is a business account also.

Questions

 • Phone & Device Upgrades

133

2

0

Purchase of Harman Spark gets stuck on step 3 of 5

I'm trying to add a Harman Spark to my account and purchase a data plan, but when I get to step 3 of 5, nothing loads on the right column, but a bunch of gray bars that keep flashing. I had it sit this way for 10 minutes once.  I've shut off ad blockers, used different browsers, etc., but noth

Questions

 • Phone & Device Upgrades

24

3

0

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