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Software update interrupted

I did yes on wipe partition also and also tried in smartswitch with my laptop but still my samsung flip 3 in old software

Questions

90

5

0

Trade in rip off scam

I purchased a s23 ultra with a $1000 trade in credit. The day I bought it the printer was down at the store so he said I should be expecting an email for a shipping label. The shipping label never came so I went to the store with the phone and he said they can't trade in the phones at the store anym

Questions

17

1

0

Iphone 14 on prepaid

I wanna buy a iPhone 14 pro at apple store. I already have an att prepaid number. Can I just buy the phone and go to a att store to activate.

Questions

14

1

0

Rip off

I should have been almost done paying off my phones but instead AT&T is ripping me off. They stopped my monthly installment payments for three of my phones last year in September. I'm super upset about this :((

Questions

16

1

0

Buying Phone, No Plan and No Upgrade

I want to buy a Sonim XP5 Plus from AT&T. I plan to switch my SIM card over from my current device to the Sonim, but I still want to keep my current device (it is paid off so I am allowed to keep it.) However, I can't find a way to purchase the phone online without either adding it to a new plan

Questions

21

4

0

Software Updates

Dear Sir  Kindly support me I Have Samsung s22 ultra.Software Update is Not showing Updates  it is Only In 12 Update. Massage is : software Update interrupted  No update available for your Device at This Time.try again in 24 hours 

Questions

23

2

0

Prepaid phone

Can I keep my same phone number on my prepaid line if I change phone devices?

Questions

14

1

0

ATT website ordering vs Samsung website

My account is with AT&T of course and there are two ZFold3s on it. In order to upgrade to ZFold5s without paying off the 3s we need to turn in our phones.  What if ordered the 5s on the Samsung website instead of AT&T and returned to 3s to Samsung?  Would I still be locked into pa

Questions

12

1

0

AT&T Deal Suggestion

I wish the deals had a countdown clock that shows how much time is left before they expire. It would help me compare the options and choose the best one for my needs. Right now, I feel like I might miss out on a great wireless deal if I don’t act fast enough. WHICH is exactly what happened. JUST thi

Questions

14

1

Trade in scam , AT&T is stealing phone

On December 9, 2022 I went to at&t to get earbuds and a new case for my Note 10 plus and the salesperson talks me into trading into trading in my wife's iPhone and my note she said she can give me $1,000 trade in credit on my phone and said if my wife trades in her iPhone it would be $5/ month f

Questions

62

9

0

AT&T Trade-in Promo is scamy

I'm completely dissatisfied with the $1000 trade in promo at&t has with Samsung. I now want to upgrade my phone and instead of being able to pay the price of the phone minus the $1000 trade-in credit, I have to pay original full retail amount to "pay it off".  Essentially forfeiting my tra

Questions

43

5

0

Trade in Credits - Not applied

I have been missing trade in credits for 2 lines since August and September 2022. Both devices were mailed in with the labels provided by AT&T. Initially the phones could not be located. So I visited the USPS office to track them down and actually got proof from USPS that it had been picked up

Questions

19

1

0

return shipping label

i ned to return a new phone, how do i print a label or do i go to ups store???

Questions

13

2

0

Keep getting denied device unlock

I have tried several times I I meet all the requirements to have my device unlocked I have a lifeline SIM card from a truconnect that would like to put in on my Samsung phone would you please unlock the phone so I can use my lifeline SIM card from true connect

Questions

9

2

0

Paying for 2 phones and lines

AT&T supports paperless billing for an obvious reason I see now: 1) Ft. Knox gold is easier to gain access to than viewing my bill online- made it a ten-step authentication process. 2) But, the approach worked bc I finally stopped trying to even view itemization- big mistake and my fault to do

Questions

12

1

0

Bait and Switch Trade in offer on iPhone 14 Pro

Was clearly told I'd receive a $1000 credit, documented in chat, and very intentionally confirmed before placing my order for an upgrade, and only received $700. Upon follow up, I was told the phone was only worth $700, and there is nothing they could do. I'm seeing a lot of similar stories on this

Questions

183

8

0

AT&T Refusing to give us our promotion credit

During the galaxy S23 launch we took advantage of the $1000 trade-in program for our devices to acquire the S23 Ultra. We followed all the directions from AT&T made sure to contact them to ensure we were doing everything properly. We received our trade in information to send them in. We sent the

Questions

101

14

ATT refusing to give us our trade in credit

Att is refusing to give us our trade in credit as promised. We traded in two s21 back in February and the att agent emailed us the wrong shipping labels when we asked for help with the trade in process. Since the phones went to the wrong place, they are refusing to give us our bill credit as owed. W

Questions

21

2

Fraudulent Service Actions and Charges

Ordered I phone 14 Pro Max and recieved the 14 . Because box was unmarked it was not realized until opened. I was upgrading from an I phone 12 and shortly after reciept my phone was shut off. I am a Handicapped Homebound Senior with only Paratransit Medical Services to Doctors,Labs and Hospitals. I

Questions

19

2

0

How can I ship my old phone?

I recently did a trade in with a 3rd party called T-ROC, they said they couldn't ship my old device, and said that I needed to do it. I wasn't given a shipping kit, and the confirmation number I supposedly received was sent to an email I no longer have access to, so I don't know how to request one

Questions

10

1

0

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