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Trying to carrier unlock phone... taking a long time...

So, I paid off my phone. I am trying to carrier unlock it.  I put the request in on 10/4.  It's still in progress.  It says on the website, the unlock can take up to 2 business days.  Well, it's been 4 now (3 business days).  Any idea what's going on?

Questions

 • Phone & Device Upgrades

27

1

0

ATT cancelled order twice and then reduced the trade-in value for my phone

I have been trying to get a new iPhone from ATT. When the trading credit for my phone was $1000, I twice tried to order and pick up from a local store, where the order system claimed there were at least 2 of the model I wanted in stock. After “preparing” my order for more than 2 days each time, ATT

Questions

 • Phone & Device Upgrades

223

18

Misled by ATT store on BYOD and ability to upgrade after porting

I started the process of transferring 5 phones and 4 watches from Verizon to ATT due to bad call quality on VZW and wanting to take advantage of professional discounts w/ ATT. I switched two of the lines in-store to see if the service was reasonable at my home and work locations. The service

Questions

 • Phone & Device Upgrades

82

2

0

Corporate Phone Order Cancelled - 'Unable to confirm identity'

Completed the online order form using appropriate internal mailing address, employee ID, and business unit. I have received this message on multiple order attempts upon manager approval: "We were unable to confirm your identity with the information you provided on your order, so we've had to canc

Questions

 • Phone & Device Upgrades

25

1

0

att trade in process is meh

The ATT trade in process is overall a mess: - In the package, the instructions contained stated to sent phone back with the included shipping label (which was actually a BRE label for returning the new device if you have buyer's remorse). - Had to request a trade-in kit, fortunately came quickly

Questions

 • Phone & Device Upgrades

64

4

0

Trade-in phone lost again ?!

I returned my old phone as part of a trade-in on Sept 24th using the box provided by ATT with a label provided by ATT. The returns agent for ATT is a company called Pitney Bowes so the label has a USPS tracking number and an additional tracking number below it for the shipment company which is the o

Questions

 • Phone & Device Upgrades

146

2

0

Trade in shipment

Sent my trade in on September 17 and last update on September 23. Saying your package will arrive later than expected. Did contact usps and they said packages sometimes don’t get scanned. Your cell phone provider will need to contact HYLA MOBILE (third party recipient) to investigate internally. Ple

Questions

 • Phone & Device Upgrades

55

2

0

Horrible customer service

Ordered my wife a new Galaxy 5 watch on September 20, 2022. Couple of days later I got a notice it had shipped. Waited a few days and checked the LSO website with the tracking number and it showed up in their system as data received...... Today is October 3rd. and emailing LSO ( AT&Ts shipper) t

Questions

 • Phone & Device Upgrades

28

1

0

Accepted Solution

Official Solution

Upgrade discrepancy

I purchased an AT&T plan and phone( Samsung S20 FE 5g) in March 2022, in Sam’s club. I wanted a phone with longer battery life so I chose to upgrade early with my next up option, and chose the Apple iPhone 14 pro max, after I verified through AT&T’s website that I’m eligible for a $500 credi

Questions

 • Phone & Device Upgrades

41

1

0

Received my upgrade phone but phone number is not syncing so I cannot make calls

My phone got stolen so I suspended the service. Luckily, I was up for an upgrade so I ordered a new phone and it just arrived. I reinstated service and received a confirmation email saying that the reinstatement order had been completed. However, the service on my new phone is not working and I cann

Questions

 • Phone & Device Upgrades

39

4

0

Remove a phone

My husband is disabled and doesn’t leave home unless he is with me. He uses 0gb of data, as when he does use his phone he is always on Wi-Fi. When he’s out he’s always with someone.  Can I remove him from our plan and he will only use Wi-Fi calling?  Our phones are both paid off.

Questions

 • Phone & Device Upgrades

23

2

0

Upgrade Cancelled for unknown reasons

HMM well, its 2022 and I have to say there still are problems with AT&T. I put in an upgrade for the iPhone 14 pro on Sept 14. By Sept 15th I happened to log in and wanted to know what the status was for shipping and if you possibly moved up sooner. Once I got there I got a surprise. The order w

Questions

 • Phone & Device Upgrades

27

0

Accepted Solution

Official Solution

eSim - Two way transfer

Under the 5 phones/lines that we have in our account, we'd like to switch two phones. We recently upgraded one line to an iPhone 14 and now that is activated and working fine, we'd like to switch the line with another phone (iPhone XR). In the past I've done it by switching the physical sim cards, b

Questions

 • Phone & Device Upgrades

55

4

0

Trade in after BYOD

Recently switched to ATT. The store did not have any phones better than our current in stock, so we came over with our devices. We were told that if we waited for the new ones to be ordered (which could take a few weeks) that we would be unable to start our ATT service until they came in. We couldn’

Questions

 • Phone & Device Upgrades

164

15

Phone plans

Hello, I wanted to switch to AT&T and I have the four people I want to start up the line with in mind already I was wondering if all four devices need to be present when I start up the activation ??

Questions

 • Phone & Device Upgrades

25

1

0

Pushy Salesperson

Did anyone go into a store to ask about upgrading and get such pushy sales that they left? We went in and asked about switching to unlimited data and upgrading phones to the Iphone 14. The sales girl wanted to chat for 20 mins first (you could tell they had all been directed to do so because it was

Questions

 • Phone & Device Upgrades

49

6

0

Charge replacement

I bought a 10ft AT&T lightning cable at the end of May and it has already stopped working. There is no physical damage to it, but it doesn't consistently charge my phone. Is there anyway I can get a replacement since I haven't even had it for 6 months?

Questions

 • Phone & Device Upgrades

61

2

0

Trade-in return confusion

We ordered 2 new iPhone 14s and opted to trade-in 2 iPhone 11s. Got a return kit for only one of the phones. So I called customer service, and they sent an email with the return label. The email was "ATT Direct Fulfillment Return Label for Order ######" Now the old phones are in transit, but they

Questions

 • Phone & Device Upgrades

77

2

0

IFWA-40 Replaced WF720

I received from AT&T an IFWA-40 to replace my 3g WF720 in January 2022. The only way to get it working was to take it to the local AT&T store for activation.  I retained my old number, but also received another number which I was told was assigned to the unit.  Now, I am being cha

Questions

 • Phone & Device Upgrades

83

11

0

AT&T Trade in promotion - stuck/lost/stolen?

AT&T Help, Hi there. So i traded my previous phone for the new iphone using the running $1000 promotion. I sent my phone back to the La Vergne site (i see a lot of complaints/scam notices on here for that site). This was sent using the AT&T box, with padding etc via paid for USPS service.

Questions

 • Phone & Device Upgrades

58

1

0

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