Long story short, I was lied to by an AT&T employee at my local SAMs Club kiosk and ended up agreeing to upgrade to a new phone they told me would be free and my bill would be cheaper. Come to find out that was not true and after an hour and a half on the phone with your company I was basically

My husband and I ordered/upgraded our phones for new ones. I had an upgrade available and planned to trade my old iphone in for the iphone 14 pro max. My husbands phone was old and cheap, had $10 to pay off at the time, so he just ordered one that didn't require a trade in on an installment plan(Goo

I purchased an iPhone 13 Pro the other day on eBay for $450. It was listed as locked to AT&T, and only today when I was thinking about unlocking it for the heck of it, I got this error: "You can't unlock this phone until the installment plan is paid off." SO, the device is not paid off i

Hello, I have a device I thought I’ve been paying the installment plans for but on ATT it says it was terminated  and has return on it.  I upgraded my device last year from a 12 to the 14 pro max.  it seems like they kept the older device on and that’s what I have paid this enti

I already have a discount from my previous job. I am now disable and have a AARP member. Will I be eligible to get this promotion on my mobiles svc?

Hello, We ordered 2 new phones in July, under the assumption of credit for our trade-ins (a total of $1600, $800/phone).  I used the pre-printed label supplied by the company, and followed all instructions to a T, and handed both boxes to the agent at our local post office.  Now, AT&

I went to a local AT&T store since I was eligible for a trade in. Brought my old phone with me and after paying some fees, the person from the store said I could go and I would receive an email with the order number. A few weeks went by, nothing came. I tried to contact AT&T multiple times a

I ordered an upgrade a new Galaxy phone to replace my old Galaxy S10. Order was received and phone was shipped out Aug 6 with an expected delivery date of Aug 8/9. I've been following the shipment using the tracking number provided and see that the phone has been in the same place since 8 AM Aug 8th

I sent in my phone, it was received and processed in MARCH (per ATT support, the postal tracking, AND the ATT trade in status). It’s now mid August. I was told by support that my $1000 credit would be applied within 3-4 billing cycles. (Un)Fortunately, this is the second time I’ve been bamboozled by

So after talking with a representative, I ordered a plan online, promised no activation fee, 250 credit pretty line byod, and a medical response discount. I had trouble with my sims, I'm not a newb in this department, and called their joke customer service the different times. I had my plan switche

A few months ago I upgraded my wife's phone and my phone. She traded in a Note 10+ and I traded in a S21+. She received a S23 and I received a S23+. I used the return sleeves and return labels that were in the boxes and dropped off the packages off at UPS. Due to life and worth, I forgot to check on

At&t-Calypso 3 NUC device unlock code please

hi i was falsely led to believe from a licensed professional who sells phones for different companies in Walmart that I would be able to trade in my phone, receive credits and use them towards buying my phone to get it unlocked because I was with cricket/boost for 17 years before they started all

Due to the total damage to my old phone, a Samsung Galaxy A50, I filed a claim and accepted the Samsung S20+ 5G as a replacement phone. When my new phone arrived, I inserted the SIM and SD cards from the old to the new and set up the new phone following the annoying “wizard”. This morning I sign

Earlier this week, while riding my motorcycle on the interstate my phone fell out of my pocket. It took me a little bit to get turned around, and by the time I got back to the location, my phone had been run over who knows how many times. Needless to say it was a total loss. I was covered by the

Why do tourists always get a better signal than locals in tourist towns? Does it not make sense for locals to get priority? It happens every year during tourist season.

I’m curious as to why I’m not getting at least $200 credit for my iPhone I traded in. I’ve fought with them for over a year to get the full $800 credit for my phone and I was scammed saying “the find my iPhone wasn’t turned off”. So once I finish paying for this phone, a lawyer will be involved in a

Is there a way to use a Zenfone 10 on AT&T? I bought an unlocked, international version of the Zenfone 10, and can't get it to make calls. Apparently it is not on the list of AT&T approved phones. An AT&T support rep told me that the IMEI number doesn't show any history or even the make/

Maybe I can get some help here, since my 5 phone calls, assuring me that things will be resolved, have failed. I got my new device, and sent in my old device a day lkater, it was recieved by AT&T, but does not show up in the system I have called 5 times, with Zero progress "I have escalated

I wanted to know if it’s Possible if I could upgrade my iPhone 13 Pro to an S22 Ultra, I have bought it unlocked a year ago. Do I have to pay the 13 pro off or do I just pay the amount to upgrade?