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Att has lost my 2 iPhone trade-in’s

I upgraded to the new iPhone 15, but how we always did the trade ins was the new phones arrived at the store we went and took our old phones they, they gave us our new phones but this time att said they will ship us our new iPhone and we put the old phones in the box and put the new label on, so tha

Questions

32

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24Ultra PreOrder went wrong.

So on Jan 17th I preordered the 24Ultra. It shipped on the 25th by FedEx and had a "Shipping Exception" on the 28th and was returned to Shipper. AT&T received the phone on the 30th and was signed for. I called Feb 2nd and they had to cancel the order and return was accepted and refunded me. Now

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17

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Cancel order to change color?

I went in store today to upgrade my phone. They didn't have the one I wanted in stock, but offered to have it shipped to me, then I could come in for the activation and trade-in later. We did so, but the employee mistakenly selected the default color (not blaming her. She likely just glossed over th

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23

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Switching to ATT issue

Could not get the trade-in offer for two phones.

Questions

18

2

0

Accepted Solution

Device unlock request pending for over 5 days

I submitted a device unlock request for my iPhone 12 mini over 5 days ago on Jan 22nd however when I use the AT&T portal to check the status of my unlock request it is still pending. I am certain I meet all the eligibility requirements (confirmed with an in store rep when paying off the phone in

Questions

26

4

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Accepted Solution

How long can an unlock code take?

I have a prepaid flip phone from AT&T and I am trying to get an unlock code. I'm a current customer and do not owe anything. I put a request for an unlock code on 1/21/24 and got an initial acknowledgement email and an email on 1/23/24 saying "Your request is taking a little longer than expected

Questions

35

8

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Prepaid with unlocked phones or att locked phones

I currently have a prepaid wireless At&t account and I'm wanting to purchase a new phone. I'm looking for a Samsung Galaxy A52. I haven't been able to find an A52 prepaid phone. I was wondering if I purchased an A52 unlocked phone or an A52 att locked phone would I still be able to use it as a

Questions

13

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Accepted Solution

Upgrade line and switch sims

Hello i'm looking to get a s24 ultra and wanted to double check this would be fine, i currently have a s20 fe with 11 of 36 payments left we'll call it line 1, my second line has a paid off iPhone 8 on it and has a upgrade available, if i upgrade line 2 to the s24u, activate it and then switch the s

Questions

46

2

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Trade In Phone Never Arrived

Shipped it in the return packaging. Dropped it at the local post office inside after hours in the package drop with our shipments that day. Didn’t think anything of it when I get the first email since this has happened before. Took 6 months last time for my phone to show up after being told it was

Questions

39

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Closed

Att phone trade in scam

Traded in 2 phones for 2 new Samsung Galaxy phones. Phones had a trade in value of$800 each of in good shape. First phone was received and I was offered$6. They said it didn't work. I used that phone every day until the day I sent it to them. It was clean and in excellent shape. Apparently there is

Questions

70

3

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8-digit short code text

I recently received a text message from a short code number consisting of only 8 digits. The message claimed to be from AT&T and informed me that my phone had been fully paid off. Although I was initially surprised to receive such news, I became suspicious and decided to investigate the number.

Questions

42

1

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Trading phone 13 for 15 pro max on next

I paid 17/35 installments on my 13 and had next on it. I asked for upgrade since I just became eligible last month Now I got iPhone 15 max pro but my installments reset to 1/35 and I owe $1199 on the new phone. What is going to happen when I return as promised my iPhone  13? Will my installme

Questions

30

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Accepted Solution

Trade in phone stuck at USPS "USPS in possession of item" for over 2 months

I dropped my trade in phone at USPS on November 16, 2023. I have a tracking receipt from the post office. Tracking says accepted that same date, but then nothing. I called the ATT Trade in program and she didn't know what to do, transferred me to another number which turned out to be billing, and th

Questions

49

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How to cancel an order after already shipped but never delivered.

Hoping someone here can help. I have already tried calling, chatting, and visiting the store in person. All with no luck. I feel like I need a specialized team. Ordered new iPhone from ATT as an upgrade plan.   phone shipped but on the delivery day UPS switched the status to “addre

Questions

32

2

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Software update interrupted

I've been trying to update my Samsung A11 phone for going on a month now and I keep getting an interrupted message, I'm not sure what to do but apparently I'm not the only one with this issue, has anyone else figured it out? I believe this is also the reason I can not network unlock my phone.

Questions

29

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AT&T Rebate Nightmare

In June 2023 I met with an AT&T salesman to make the switch from Verizon to AT$T with the promise of a drastically decreased monthly bill. I received my 4 new phones a few days after and activated 3 of the 4 on 6-23-23.  The 4th phone would be activated when the owner of that line returned

Questions

49

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