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Returning old device

I got my new iPhone using the Early Upgrade. The instructions said, to use the box that my new device came in to turn in my old device. But I want to keep the box of my new device. Can I use the original box of my old device instead?

Questions

 • Phone & Device Upgrades

38

2

0

Trade In Boxes Never Received, FCC Complaint & (Edited per community guidelines) (Edited per community guidelines)

To AT&T: I upgraded 3 phones and never received the trade-in boxes. I kept calling and each time I got transferred to multiple departments over at least an hour's time. I keep a detailed log of every phone call, department, agent and supervisor I have spoken to, and their promises. After 11 m

Questions

 • Phone & Device Upgrades

21

0

0

LG G8 won't call or receive calls after the update to G820UM40a

LG G8 won't call or receive calls after the update to G820UM40a...was working before...not after. WiFi calling is grayed out. Calls terminate within a couple of seconds. I have internet & other than the calling issue, the phone works very well. Is there a way to downgrade back to Android 11 or s

Questions

 • Phone & Device Upgrades

70

8

0

Accepted Solution

Official Solution

Link to upload ID

Where can I upload my ID to verify my identity? Didn’t receive any link for my trade in.

Questions

 • Phone & Device Upgrades

37

1

0

LABEL

I NEED TO KNOW WHERE TO GO TO PRINT BTRADE IN LABEL

Questions

 • Phone & Device Upgrades

22

1

0

Trade in program

I need shipping labels to return three phones as part of the trade in program. The AT&T website  https://www.att.com/wireless/return-policy/ suggests I call which I have (4) different times. 30-60 minutes per call. Each rep says to wait 7-10 days. I advise them I have 3 boxe

Questions

 • Phone & Device Upgrades

50

1

0

Suspicious activity and bad customer experience

We got charged 97 dollars out of nowhere for a hold on the phone to get shipped, so we closed the card, we then had to pay 103 for it to ship we were also told that we would get refunded when it gets shipped, we have called the att support # for sams club members and we have both had the same run ar

Questions

 • Phone & Device Upgrades

26

1

0

Accepted Solution

Official Solution

order status

why did my order status change from “we’re working on your order” to saying, “on hold” why did it change

Questions

 • Phone & Device Upgrades

42

1

0

sent trade in to the return address

I sent my trade in using the packaging inside the phone. Phone was returned to Pitney Bowes.  Called AT&T Mobility and was told there was nothing they could do and I would need to contact Pitney Bowes and somehow track down my phone.  I asked for a number to contact them and was told

Questions

 • Phone & Device Upgrades

71

1

0

iPhone 13 offers

Do the AT&T retail stores have the same offers as the online store on the IPhone 13? The online offer is $10 a month for 36 months on an Iphone13? Can I just go in the store and receive the same offer? Thank you!

Questions

 • Phone & Device Upgrades

56

6

0

Device unlocking for use with other service

Yes my carrier seen in this phone is eligible for me to use it with them and I have on you guys are not letting me use this phone for some reason it's not allowing SIM card to work with the AT&T account you guys please call me

Questions

 • Phone & Device Upgrades

30

1

0

ATTHelp DM Request please - credit owed still not on bill

@ATTHelp can someone please kindly reach out to me via DM? I have still not received full credit  that was proven I was owed by AT&T on a previous thread (I can provide link to thread), the previous rep I was dealing with is Vincent from ATTHelp & he confirmed I was owed this credit on

Questions

 • Phone & Device Upgrades

19

0

0

How do I change stop paying or get rid of the ATT Company fee?

Att company fee is 1.99 per phone. I got five (5) so I pay 10.00 extra per billing cycle. I want it removed I pay 6.03 per phone for taxes and fees. It is just Nickel and dimeing me relentlessly. My fees and taxes should be 4.04 per phone. How do I get this done? who do I need to speak too in what d

Questions

 • Phone & Device Upgrades

50

2

0

Need a wireless router with a socket for a wired home phone

I have an elderly aunt who can only use a specila wired home phone, does ATT have a current verion (5G?) that includes a socket for a wired home phone. Essentially a current version of this model...AT&T LTE Wireless Internet Router ZTE MF279|

Questions

 • Phone & Device Upgrades

15

1

0

Phone upgrade exchange packaging not included

I upgraded to a new device and in the same box that it come in usually there is a return sleeve for my old phone to be send back as my trade in. I did get a return label... just not a return sleeve. Can I just put my old phone in the original phone box it come in and put that in a box and stick the

Questions

 • Phone & Device Upgrades

39

2

0

Accepted Solution

Official Solution

Device to unlock

Hi I applied my device to unlock August 29th, Request number: (Edited to remove personal information), however, I didn't confirm my request in 24hrs (the email was in my spam). I checked my status and it's showing pending and said me still not confirm the request; then i try to submit a new request,

Questions

 • Phone & Device Upgrades

58

4

0

Overcharges and dishonesty

I have posted this to BBB, I will be posting it to all other review sites as well. In September, my spouse and myself went to AT&T for Apple Watches. While we were in the store, I EXPLICITLY asked the sales agent AND store manager what fees would be associated with adding the watches on. I was

Questions

 • Phone & Device Upgrades

18

0

Why does it say I don’t live in Arizona and I do

Well it’s not correct and I can’t fix it

Questions

 • Phone & Device Upgrades

23

2

0

Closed

Arbitration process

I am currently filing a claim against AT&T for fraudulently going into my account and doing things that they did not have permission to do. I went into details about it with the person who helps send claims to the AAA and AT&T responded only offering me less that 4% of what I asked for so I

Questions

 • Phone & Device Upgrades

70

18

0

Need a manager to unlock my phone asap

online portal doesn't work many phone calls with customer service since Oct.1 online chat in messenger unable to escalate the issue, stating that the department that unlocks phones have a lot of phones to unlock and there is a long waiting line. (not buying this excuse) case number: Cm20221001_

Questions

 • Phone & Device Upgrades

46

2

0

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