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Device upgrade pain

I placed an order yesterday for a device upgrade ( I'm eligible) and placed an order for store pickup. I went to the store to collect the phone, the store agent ran a fraud check with another online agent, who asked me some questions on phone. It wasn't audible at all, still I answered the questions

Questions

112

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Official Solution

Daughters new phone deactivated son's number

My daughter got a new phone (iPhone 14) that used my son's phone's (iphone 13) upgrade eligibility. As a result, when her phone was activated, it deactivated my son's. Now it looks like we have two of the same phone with different numbers, only his number isn't active on his phone. How can I fix thi

Questions

44

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Is it AT&T policy to have customers fix and resolve issues that AT&T created?

I went into a store on Sunday to upgrade my phone. I specifically wanted to get the iPhone 14 Pro Max but unfortunately they did not have that one in the store, understandably since the iPhone 15’s are the newest phones. They told me that they will order it and it will be shipped. I was happy with t

Questions

40

2

Help removing family lines from my account

Is there a way I can put a hold on my siblings line from being able to upgrade their current device, so that they can pay off what they have and I can remove them from my account. I currently have 8 lines for my family under my account and want to have my own account with just me and my husband but

Questions

35

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Trade in issue

December 6, 2023. I had went to an AT&T store and did the next program to trade in my old phone for a new phone. The customer service rep was great and at the end of the transaction he had provided me with a prepaid shipping label to ship my old phone back through the United States postal. phone

Questions

44

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Authorized User Unable to Upgrade

I am an authorized user under my father's account. I live in a separate state and when I was trying to upgrade at the local store there were saying I was unable to make the purchase due to security and it being flagged as fraud. I tried upgrading online and having the new deviced shipped to me. I wa

Questions

72

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Need Help: Promised $800 Trade-in Credit Only Received $350 - Seeking Advice!

Hello everyone, I'm reaching out to this community in hopes of finding guidance and support for a situation that has left me feeling quite frustrated and helpless. As an international student who recently moved to the USA, I'm facing a challenging issue with AT&T that has significantly impacted

Questions

28

2

Unlock a Samsung note 8 on your unlock portal by imei not working

Errors I have been getting: See you've stepped away, start a new unlock request after entering the last digit of imei. Oops we are sorry, we are having technical difficulties, they again in a few minutes. You've tried too many times wait 24 hours. All not working.  Phone active 2months ago.&nb

Questions

25

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Software update for my s22 ultra

My s22 ultra from AT&T last update was on march 2022 and it's saying it's up to date while it's not. Please can you help me update it

Questions

56

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Bad iPhone 15 pro max

Keyboard on iPhone 15 pro max is horrible. Customer service does not care. I want to exchange my device

Questions

70

2

Need to move installment plan to another number on the same account

I have two phones on my account. Samsung Note 20 (phone 111-111-1111) and Iphone 13 pro max (phone 222-222-2222).  The samsung is free and clear but the apple has installments.  I switched the phone numbers thinking I could cancel one later but was told that the installment is on the Line

Questions

68

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Phone Trade Scam

My husband traded in his iPhone 11pro for a 15 pro max with AT&T back in November 2023. He was supposed to get an $800 credit. We finally received the credit on our February bill( he was told it was going g to take a few billing cycles). However our March bill was higher than expected and when m

Questions

51

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Device Return to Agent Fraud

REturn via Prepaid label from ATT in end of Jan 2024, now they said never received items, of course it happens all the time with ATT return phone for upgrade. Tracking shows it delivered to Agent which means ATT has it but they just didnt have my phone and charged full amount. It is financial fraud

Questions

29

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My AT&T trade-in phone lost/possible stolen

I brought my phone to trade in back in December 2023 from a iPhone 12 pro max to an iPhone 15 pro. I brought it to a physical store where they let me know everything is all set to go. When asked about when I would receive my credits, they repeatedly told me to not worry and the credit would should u

Questions

59

6

Upgrade issues

When I go to upgrade my phone on one of the specials you have, the 'value' of my device changes. Currently, I am supposed to be able to get a Galaxy S24+ for $0.00/mnth with qualified trade in. When I use my current phone, a Galaxy Note 20 5G in excellent condition, it says my phone would be worth $

Questions

29

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Closed

acp

free phone

Questions

40

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Swapping numbers from one phone line to another

I just added a line (iPhone 15 Plus) and would like to swap the new phone number to another line on my account ( iPhone 14 Pro Max) and visa versa. How do I do this?

Questions

41

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QUESTION ABOUT MY RECENT ORDER

I received an email today that asked how I was feeling about my new iPhone 15 pro max, but I never received it. I attempted to place an order online for a new line with a new phone and was canceled after placing.

Questions

25

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AT&T has screwed me again by stopping my data before it has reached the 22 GB limit

I received a text from att saying I have already used 16GB and that att would slow down my phone if I used 22 GB however I won't ever reach the limit because I renew my plan in 9 days, BUT att did NOT wait and slowed my phone down when I haven't reached the 22 GB limit. WHY do they screw people out

Questions

36

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Trade in Promotion

I was told after sending back my iPhone 11, but I do have the serial number. I sent it back in the box - for the FedEx shipment that did not require me to sign and they left my package at the door and I?ve had my identity compromised and identity theft and I have not been able to secure my device. I

Questions

22

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