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JUMP early trade in. box had no return label

Hi, I just received my new phone in the mail from the early JUMP trade-in program. The problem is that I don't see a return label in the box. How do I get a new one?

Questions

 • Phone & Device Upgrades

14

1

0

Great customer service

I went to the AT&T store located in the Ontario Mills Mall and had the best customer service experience thanks to Miranda. She was kind attentive, patient, and diligent in helping me understand what I was signing up for. I would highly recommend this store so that others can receive great servic

Questions

 • Phone & Device Upgrades

15

1

0

Trade in Credits missing

I traded in 4 phones back in April. AT&T emailed me the return labels and I sent them in. The problem is they sent me labels to return my new phones instead of the trade ins. I didn't know that and I sent them in as instructed. They have been giving me the run around for months now with no resu

Questions

 • Phone & Device Upgrades

22

1

0

Three times I set up a trade, never received shipping materials

I recently swapped to att and purchased a pixel 7 Pro and Iphone 14. I originally made the purchase over the phone after having issues doing it online. I was informed by the agent that I would receive shipping materials within 2-3 business days. Fast forward a week, and I contacted customer support

Questions

 • Phone & Device Upgrades

25

3

0

Take accountability

My original response was 2 years ago. The good part in that is that I can close my account without penalty now.  To all users, stay away fro. ATT.

Questions

 • Phone & Device Upgrades

35

1

0

Not Receiving Trade in Value

Hello! I traded in my IPhone 11 Pro for the Samsung Z flip in store when they had the promo stating 1000$ off Samsung Z Flip with trade in. They took my old phone and sent it out and shipped me the new phone. I never got credit for my iPhone being shipped in and it’s been almost a year now. I still

Questions

 • Phone & Device Upgrades

38

8

0

Accepted Solution

Official Solution

Early upgrade- How to ship back old phone?

I did an early upgrade and am supposed to send my old phone back. I received a return label with my new phone in the box but not sure if I’m supposed to use that return label or wait for a return kit in the mail. My phone returns have been lost in the past and it was not a good experience. Can anyon

Questions

 • Phone & Device Upgrades

48

1

0

Accepted Solution

Official Solution

Wireless router set up

Installing

Questions

 • Phone & Device Upgrades

32

1

0

Was advised to not upgrade

I brought my iPhone 12 into an ATT store and was advised by an employee that most of the time you keep the phones when we try to upgrade and still make us pay for the remaining balance and pay for our new phone he said my best bet just to be safe is to keep my phone and just continue making monthly

Questions

 • Phone & Device Upgrades

43

3

0

Accepted Solution

Official Solution

Can i get my phone unlock

I want to unlock my phone

Questions

 • Phone & Device Upgrades

72

1

0

Data at home now showing as 5G+ instead of just 5G

Over the past two days, I’ve noticed that I’m getting 5G+. I do live in a busy area of San Francisco, but being that it’s showing up that way inside my home, I’m doubtful that it’s mmwave coverage. Especially skeptical since the whole 5Ge fiasco from AT&T. Anyone else showing this recently?

Questions

 • Phone & Device Upgrades

28

1

0

Cannot verify shipping address

AT&T is a joke when it comes to buying a new phone if you live in a rural area .they use usps for verification is what I was told but our mail is picked up at the post office .there’s no route delivery .I ordered a new phone from Apple two months ago and used my physical address that we have and

Questions

 • Phone & Device Upgrades

26

3

0

Management at ATT store , Tri county location . Cincinnati , OH

I recently purchased a phone from this store , and the employee who sold me the phone made the mistake of giving me a new phone while always allowing me to keep my old phone . They called a day later I guess when they recognized the mistake and told me I would have to return my old phone . I made it

Questions

 • Phone & Device Upgrades

60

11

0

Moving AT&T Sim Card from Damaged Cell phone to IPad

Cell phone damaged charge port will have to replace or repair. Can I install SIM card into AT&T IPad for use in the meantime? Use like a Cell phone ?

Questions

 • Phone & Device Upgrades

24

2

0

Free phone just pay tax

Went into Sam's club June of 2022 so not long ago guy totally freaking lied to me told me I can get a free phone and just pay $8.176 for the tax And then $8.99 a month for all state insurance   Huge effing lie   You have to turn in your old phone which he told me that but still

Questions

 • Phone & Device Upgrades

30

2

0

AT&T not honoring the exchange offer

I moved my partner from her Cricket to my family plan in ATT in order use the device exchange offer ($700 for iPhone XR) in August. This process was the most painful and time wasting and in the end ATT did not honor the offer. Here is the timeline: 1. For the transfer, my partner and I went firs

Questions

 • Phone & Device Upgrades

61

2

0

Accepted Solution

Official Solution

Buyers Remorse

I just purchased the iPhone 14 and didn’t realize how much I would miss the extra camera when taking pictures. Unfortunately the box the phone came in was disposed of and when I went back to the store where I purchased the phone from they said they HAD to have that box to do a swap for an iPhone 14

Questions

 • Phone & Device Upgrades

46

2

0

Accepted Solution

Official Solution

Phone still locked after trade in and 2 years of payments.

Getting ripped off by AT&T. The iPhone 12 pro max was $1099, I traded in my phone for $800 credit, paid $37 a month for 27 months AND they think I'm going to pay another $600! The phone has been paid off! They will not unlock my phone. 

Questions

 • Phone & Device Upgrades

34

3

0

Trade in hasn’t been picked up in close to a month

I had dropped off my trade in at the post office on 09/21. It is now 10/17 and has not been picked up from this same location. The Pitney Bowles website lists the tracking as sitting at the USPS location that I had left it at, without any movement. What irks me most is the other trade-in that was tu

Questions

 • Phone & Device Upgrades

29

1

0

Accepted Solution

Official Solution

Multiple returning labels for one box

I have 3 phones that needs to be return to att and I was given 3 separate returning labels for each phone. Can I ship all 3 phones in 1 box and tape all 3 returning labels on it or does each phone needs its own box and returning label?

Questions

 • Phone & Device Upgrades

32

1

0

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