My parents have a flip phone. I liked the feature of the old app or I could still know where they are on a map without having to have them download the app. They are 83 years old and still travel and it’s helpful for me to know where they are.

I have made several attempts to order a phone plan online. I even went to the nearest Att store and had to be walk out because I no longer had time. Then I got a email this morning asking me how I liked my most recent purchase. Can you please help me understand what's going on please

My fiancé & I purchased iPhone 14s on April 24th, 2023. We were trading in our iPhone 12s for a trade in value of $700. We also were switching from Verizon to AT&T. Our iPhone 14s were ordered & came in on April 27th, 2023. We went into the store and two employees helped transfer our num

I met a ATT employee inside Best smart today who was tryna do an upgrade for me at $70 a month for a new iPhone 13 and up.  do you guys send reginal manager or do they do that type of recruitment? is this legit  trying to avoid scammers . thanks 

I hate my new secure family app upgrade

So I traded in a 12 pro max for a 14 pro max which AT&T gave me $1000 for my trade in making the phone $99.99. It’s been about a year already and I’ve paid $33.36 towards the device itself. When I want to upgrade to the 15 pro max in a couple of days it says to pay 50% off ($225.15) or pay off t

I applied for a new line on AT&T and put I wanted to trade in my old phone for credits. But I no longer want to trade in my old phone. Can I just not send the phone or would there be issues with the company?

My husband and I came to AT&T earlier this year freshly after getting married, we went to our local AT&T kiosk in our Sam’s Club with a representative who gave us a really good deal on a trade-in for my fully unlocked iPhone 12 and offered my husband a trade in for his old Samsung. So we set

I currently have a Pixel 4 and would like to upgrade to a new iPhone. On my bill, it shows the Pixel 4 as my current device.  When I go online and select the "upgrade" option, the phone that it shows on my line is a Galaxy 8 (a phone I had 5 years ago).   Because the trade-in values

When I log into my account it claims that EACH LINE is eligible for a $200 credit if I upgrade my phone. I have the right plans, I'm jumping through all of their hopes, yet it won't give me the credit on 3 of my 4 lines. I am meeting ALL of the terms and conditions. They are very clear. Yet when I c

I went into a store to pay my bill I normally pay online when the bill comes we just pay it no questions asked after 3-4 bills we see an increase for an accessory charge contact att they stated someone order 2 AirPods on our account and they were billing us for accessories contacted the fraud dept w

I upgraded my phone and was told to expect the return box first, didnt come. I've now called twice and am near the end of the 30 day widow.

Hey @ATTHelp. I ordered an iphone 14 pro max from AT&T online and the money was debited from my card. I got an email that the order was confirmed but soon in 15 seconds I received another email that the order had been cancelled for my security as they couldn't verify it was me. The full amou

I upgraded my phone and sent my phone back to AT&T in April or early May, checked the tracking for it to arrive, then after a few weeks threw the tracking number away. I didn't think to take a picture, as I'm sure to do next time, and now they are charging us for not returning the phone. I asked

I decided to buy an iPhone 14 Pro after the AT&T store rep inspected my iPhone 12 mini and told me it was eligible for the full $700 trade-in promo currently running. When I finally brought the phone back the next day, I was told by another employee that I would only get $350. I would not have p

How do I know if max is free in my service?

Hi all, I have a question that my local store could not sort out... I have a paid off iPhone 14 Pro that I want to replace on my AT&T Unlimited Your Way account with a Galaxy Fold5 and I want to find the best way to do this. 2 main things I want to accomplish: 1) I would prefer to b

   How do I upload a picture from the Pantech Breeze III 2030 from the phone to a computer?  I clicked Camera, My Pictures, selected a picture, then Send.  When I click Multimedia Message, nothing happens.  When I click Online Locker, error message appears ("network not avai

On 8/18/23 I started a chat seession for assistance is removing a line from my AT&T wireless contract. I was connected to 'Daizy' and I explained that there was no user, no phone and the line was not necessary. The Chat representative, Daizy, did everything possible to frustrate my request. Twic

I’m wanting to upgrade my phone. Both me and my brother are still under my mothers phone plan/account for overall simplicity, therefor it is all still in her name. With her approval am I able to go in to the store to upgrade without her being present?